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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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October 09, 2020

They are always bussy, yet always get me out the door by the estimated time. Mr witt even remembered my first name-very impressive, hard to find people like that. More

by FREHMKEOKC
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Witt
October 07, 2020

The body shop did a wonderful job of repairing and (partially) painting my Mustang. The paint blended perfectly! Monty took care of dealing with the insurance company and got everything done in a tim More

by adalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

As usual, I was taken care of to get my inspection. Danny took real good care of me and I didn't have to wait long for service. Great job! More

by craigjurca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Not at this time. The last visit took over five hours for a oil&filter change alignment and 6 tire rotation F350 dually. They didn't rotate the tires properly. They only moved from side to side. I know beca More

by MJSINNOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
October 02, 2020

Appreciated Danny explaining what recommended services were due for my vehicle. Comfortable waiting room, friendly folks, relatively quick service. However, did not appreciate that the lady bringing aro More

by JSPILAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

The first time I drove into the service bay for a registry inspection I was totally ignored and left. The second time I finally got the car inspected. My tires were 7 PSI under inflated and no one ev More

by pcasassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service in general
Oct 01, 2020 -

Bill Utter Ford responded

Hello. We are so sorry you had this type of experience. We strive to provide the best service to all of our customers every day. Thank you for bringing this to our attention. To gain further information, our Customer Service Manager, Art Starr, will be reaching out to you. Should you miss his call, you may reach him on our direct line at 940-321.7416.

October 01, 2020

Don was awesome as was the service. Service Area waiting room was clean, had great coffee and I had a great work area to work while I waited. More

by Skip B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Swift
October 01, 2020

Mr. Hall is a very rude and unprofessional person. I have bought way to many cars and trucks from this dealership to be talked to the way Mr hall did. I will for now on take all my business and my companies More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

Great dealership and they stand behind their word. This is my second vehicle I have purchased from them and at this point I will return for my third. A dealership in my mind is only as good as the service More

by mcoulson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam (Deal Maker) Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miff Center
Oct 01, 2020 -

Bill Utter Ford responded

Thank you so much! We greatly appreciate you and your loyalty to our company.

September 28, 2020

i brought my truck in for service, was greeted quickly and treated with respect. The team made suggestions and my truck was ready when expected! thank you More

by bkmcnatt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don
Oct 01, 2020 -

Bill Utter Ford responded

Thank you. We are so happy you had a wonderful experience and look forward to seeing you next time.

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