Bill Utter Ford - Service Center

Great service Department Greg Hall is my service manger he takes great pride in taking care of me along with Jeff that works on my truck only Jeff & Greg are aloud to work with me along with The retired St he takes great pride in taking care of me along with Jeff that works on my truck only Jeff & Greg are aloud to work with me along with The retired Steve Prince who always was there for me More

Factory recall on lights for 2003 Crown Vic - Don Swift wrote this up, when my lights failed/intermittently and found this recall. I left it for a full day/night and result: On Auto setting: li Don Swift wrote this up, when my lights failed/intermittently and found this recall. I left it for a full day/night and result: On Auto setting: lights on 24/7 no matter the sensor. When the car is stopped, lights go out after timeout as expected On Manual: on/off now works -no longer intermittent Auto Lights are tied into several points, including a sensor in the wiper motor (of all things) - I've replaced TWO so far over the years not due to the motor itself. I asked for Don to discuss with he service Manager, and no response yet. More

Overall it took almost three weeks to diagnose and repair the problems. Fortunately the truck is now running good and seems to be fixed. Johnny provided good service and communication throughout the repair p the problems. Fortunately the truck is now running good and seems to be fixed. Johnny provided good service and communication throughout the repair process. More

Got me in and back on the road in a timely fashion and as promised. Thank you for meeting your time promise and communication. Well done! promised. Thank you for meeting your time promise and communication. Well done! More

Convenient and Consistent I always work with Dillon and he does a great job of working me into the shop as quickly as possible and keeping me up to date on how the service/repa I always work with Dillon and he does a great job of working me into the shop as quickly as possible and keeping me up to date on how the service/repairs are progressing. I appreciate his(and his colleagues) attention to detail and love the fact that I always get my vehicle back right on schedule. More

Quick friendly service Bright my truck in for a repair and they had it ready next day. Dillon was great, some of the other service staff were low on energy. Bright my truck in for a repair and they had it ready next day. Dillon was great, some of the other service staff were low on energy. More

Worked with Don, great customer service was responsive, called back when he had the diagnosis explained it clearly, Would definitely bring my car back in the future. called back when he had the diagnosis explained it clearly, Would definitely bring my car back in the future. More

Oil Change Consistently takes WAY too long for a basic oil change. I've been coming here for 10+ years and you'd never know it. For a customer service based busi Consistently takes WAY too long for a basic oil change. I've been coming here for 10+ years and you'd never know it. For a customer service based business, everyone is just kinda blah. I know this isn't a Lexus dealership but a positive attitude goes a long way and customer appreciate it! If I didn't live 2 minutes away I'd go somewhere else. More