Bill Utter Ford - Service Center

Excellent Customer Service I Always receive excellent Service and can not tell you how good Danny Morris is at Customer Service and representing Bill Utter Ford Service depart I Always receive excellent Service and can not tell you how good Danny Morris is at Customer Service and representing Bill Utter Ford Service department ! I 'm not a mechanical person that understands all of the car terminology, however Danny makes sure that I fully understand everything so I can make a clear decision on what needs to be done regarding repairs and next steps to my Ford Explorer.Danny is truthful and I believe what recommendations that he give me !!! Excellent Customer Service, very courteous and professional. I will always use Bill Utter Ford for Services and New auto purchases!!! Thanks Tony Wise More

Thank you Greg! I've been working with Greg for a very long time. He is always professional and patient with my endless questions. He's become my go to guy. Sorry, I've been working with Greg for a very long time. He is always professional and patient with my endless questions. He's become my go to guy. Sorry, Greg!!!! More

The staff was friendly and attentive. I was met on the driveway quickly and cordially. Luck of the draw, my car was placed in the first bay outside the picture window in the waiting room. I was met on the driveway quickly and cordially. Luck of the draw, my car was placed in the first bay outside the picture window in the waiting room. I was able to watch the work being done on the side closest to the window. The tires were being rotated, and I watched it happen. I enjoyed that and the time seemed to pass more quickly. More

Always consistant As always when I bring my F-150 in for service, I experience friendly and knowledgeable service. I'm always in and out in about one hour. Johnny has As always when I bring my F-150 in for service, I experience friendly and knowledgeable service. I'm always in and out in about one hour. Johnny has been my service tech the last two times in and he is very customer service oriented. See you all after another 25,000 miles. More

Because of the excellent service we recently received, I’ll purposely pass two other Ford dealerships to return to Bill Utter! Denise, John, and Mitzi were all outstanding to work with! I’ll purposely pass two other Ford dealerships to return to Bill Utter! Denise, John, and Mitzi were all outstanding to work with! More

Great Job Addressed every issue in timely fashion while being courteous and professional. A very down to earth and family friendly environment that is quite dif Addressed every issue in timely fashion while being courteous and professional. A very down to earth and family friendly environment that is quite difficult to find in today's atmosphere. Many thanks! More

repeat usage Over the past 14 years, Bill Utter i n Denton is the only one that has done routine service on by Ford and Lincoln cars. That in itself should be eno Over the past 14 years, Bill Utter i n Denton is the only one that has done routine service on by Ford and Lincoln cars. That in itself should be enough to tell you that I am quite happy with their service center. More

I use Bill Utter because I trust them I have purchased two vehicles from them and have received the very best service from them. I have never been disappointed by the service department or the sales proce two vehicles from them and have received the very best service from them. I have never been disappointed by the service department or the sales process. More

Finally found the problem! It took a few tries to replicate the issue I was having and even though the guys tried to do a quick fix to (hopefully) save some money, we ended up r It took a few tries to replicate the issue I was having and even though the guys tried to do a quick fix to (hopefully) save some money, we ended up replacing the part. Even though it was an expensive fix, I really felt like the guys went above the level of service to ensure that my issue had been handled. More