Bill Utter Ford - Service Center

Brake flush Service time was good. Brake pedal felt spongy. Parking brake needed adjustment. Parking brake is fine but brakes still not as firm as before. Not sur Service time was good. Brake pedal felt spongy. Parking brake needed adjustment. Parking brake is fine but brakes still not as firm as before. Not sure all air is out of abs module. More

Overall Amazing I would definitely recommend Bill Utter Ford. We’ve always received the best customer service from sales, service and auto body. Super friendly staff. I would definitely recommend Bill Utter Ford. We’ve always received the best customer service from sales, service and auto body. Super friendly staff. The service department doesn’t take long at all More

Tire repairs..l I had a nail in one tire and a large staple in another. An appointment was made for 10:30, but they didn’t get to my vehicle until noon. 30 minutes af I had a nail in one tire and a large staple in another. An appointment was made for 10:30, but they didn’t get to my vehicle until noon. 30 minutes after that I was on my way. One thing that makes this a 4 (other than taking a while even with an apt) was they left globs of grease around the valve stems that I wiped most of it off, but still spread all over the wheels on the drive home. A little more cleanup and it would be better. More

Made car worse Terrible experience. Came in for simple oil change which turned into them replacing multiple front end parts. Car violently and randomly will jerk to Terrible experience. Came in for simple oil change which turned into them replacing multiple front end parts. Car violently and randomly will jerk to the left while going down the road. They then blamed the problem on me, saying I wrecked the car. I told them the problem the the next day after I picked the car up because they were closing when when I picked it up. They then kept my car for 3 weeks and blame the jerking on my tires. They then tried to extort me by saying they will only work on my car if I get tires. This is all warranty work as well. They were even so desperate as to start switching parts from another vehicle to see if the problem would magically fix itself. The car is a hazard to drive and I wont even let my family be in the car, but non the less I have to drive it because ford will not fix it due to their incompetence. More

Great service experience at Bill Utter Ford Had the pleasure of bringing in two of our vehicles for service. What a wonderful team of people — from Dillon on the service advisor desk, to Lance t Had the pleasure of bringing in two of our vehicles for service. What a wonderful team of people — from Dillon on the service advisor desk, to Lance the mechanic to my quick checkout experience. More

Good service, need more communication The work done was good, but I was supposed to receive a call when it was completed and I did not. It was actually done the Friday I dropped it off, bu The work done was good, but I was supposed to receive a call when it was completed and I did not. It was actually done the Friday I dropped it off, but I had to call on the following Monday to find out. More

Service Department I have been required to visit the Service Department on several occasions. The crew is always very courteous and professional. Thanks to Eddie Church I have been required to visit the Service Department on several occasions. The crew is always very courteous and professional. Thanks to Eddie Church and John Witt for all they do to assist me. Even though the work was done under warranty, I am concerned that all these repairs are necessary considering the mileage. More

Tire needed rotated John Witt has always taken care of me and worked to get me the best tire rate. I always feel I can trust that my repairs are really needed and will no John Witt has always taken care of me and worked to get me the best tire rate. I always feel I can trust that my repairs are really needed and will not be taken advantage of. Thank you for this trust! More

Always great I really enjoy taking my car to Bill Utter Ford. They've always been extremely helpful. They also are happy to answer any questions I may have via pho I really enjoy taking my car to Bill Utter Ford. They've always been extremely helpful. They also are happy to answer any questions I may have via phone without having to physically take my car in. They don't try to sell me on things I don't need and are always quick with any repair or maintenance. More

True Customer Service Mr. Church was instrumental in repairing my vehicle in a short time frame while being short handed so that my family could go on our family Christmas Mr. Church was instrumental in repairing my vehicle in a short time frame while being short handed so that my family could go on our family Christmas trip. He was able to walk me through the repairs, listened to my concerns, addressed my concerns but most importantly he empathized with me. I will definitely be coming back to Bill Utter to see Mr. Church upon any future service needs! More