Bill Utter Ford - Service Center

Service Done In A Timely Manner I like the speed of the service. Dillon Love was able to connect my cell phone to my vehicle, which I would have never been able to figure out. Greg I like the speed of the service. Dillon Love was able to connect my cell phone to my vehicle, which I would have never been able to figure out. Greg Hall was able to determine on a previous visit a major transmission problem narrowing it down to a bad wire bundle . More

Service Department As always Eddie was great to work with. He always listens to my concern and follows through very effectively. I was provided loaner vehicle (very nice As always Eddie was great to work with. He always listens to my concern and follows through very effectively. I was provided loaner vehicle (very nice one) and repairs were completed on time. More

Hard to reach at times, once in the door Service is great I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and ag I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and again went to voice mail. Went back to the operator, who said she would find someone. Went to voice mail again. An hour later called again, went to voice mail a 3rd time. Back to the operator, who said she would leave a note with one of the service guys to call me back. I told her I had a meeting from 2-3 that afternoon, all I needed was an appointment for a check engine light. Go ahead, set the appointment and let me know when it is. She said OK. Sure enough, they call at 2:30 and leave me a voice mail to call them back. I call back at 4, go to voice mail. Enough of this for 1 day. Saturday morning I call, again go to voice mail. Back to the operator, explain the above, she said she would put me in touch with a supervisor. Once again, I go into voice mail. So I decide to make the drive down Saturday afternoon and go to the shop to make the appointment, appointment made first thing Wednesday morning. The engine light fix was fairly simple, had a oil change done as well. Dropped it off at 7 AM, didn't get a call back until 4. They found the issue based on the computer code, had the part, but wouldn't be able to fix it until the next day. Next afternoon picked up the truck. Takes 2 people and the better part of an hour to check out, but we get it done. Only issue is that the oil change % in the truck still showed the same. How do you know the oil change was done if that isn't reset? I call them, they confirmed it was done, the tech just forgot to reset the truck. Fine. Not sure I will go through that again. Need to sort out someone that just schedules appointments. Maybe not as easy as it seems, but 6 phone calls over 2 days to try and set an appointment (and fail) was frustrating and time consuming. Once I found someone, they were all great. Just getting to someone was seemingly hard. Did go talk to Kim in sales. No 2WD Lariat's in stock. So he is watching for them. More

Maintenance and update navigation system I would recommend you tell the customer that when the navigation system is updated, the customer loses the phone contacts and radio stations. I think I would recommend you tell the customer that when the navigation system is updated, the customer loses the phone contacts and radio stations. I think the Service Tech should offer to reinstall at least the Bluetooth and phone contacts. And not let it be a surprise to the customer when you find out phone is not connected and have to return to service department. More

Excellent! Great service all around. I was kept informed of progress, and provided with transportation home when it took longer than expected. I was notified i Great service all around. I was kept informed of progress, and provided with transportation home when it took longer than expected. I was notified immediately when service was completed, and was transported back to the service center to get my car. I highly recommend Bill Utter service center. They are the best! More

The works! 10,000 miles inspection. Arrived at my scheduled appointment time and they were waiting for me without any issues. The individual greeted me friendly and professionally. I w Arrived at my scheduled appointment time and they were waiting for me without any issues. The individual greeted me friendly and professionally. I was there for about an hour, and left with no issues. Everyone at service department was friendly and helpful. More

Awesome Always use Greg Hall and he is awesome. He always meets my expectations and more. I know i'm getting an honest deal with him and he doesn't try to o Always use Greg Hall and he is awesome. He always meets my expectations and more. I know i'm getting an honest deal with him and he doesn't try to over sale me. More

seemed like a long wait I felt like 3 hours was a little long for an oil change, state inspection, and car wash. I had a 2:30 appointment and left a little after 5:45. The I felt like 3 hours was a little long for an oil change, state inspection, and car wash. I had a 2:30 appointment and left a little after 5:45. The first couple of hours was fine. Carina checked in with me once or twice in the first 2 hours, said everything was going fine. Then about 5PM she told me it was ready, just waiting for paper work to get there and have the car brought around. Sounded good but then something happened and it was 30 or 40 more minutes until the paper work arrived along with the car, so I could pay out and be on my way. Basically I was fine with everything except the last 40 minutes, not knowing when I could pay and go since it was all ready by then. More

Eddie Church Is The MAN!! Stopped by to get the computer reprogrammed after installing a new 50 gallon tank and he got me in and out in about an hour without an appointment! Stopped by to get the computer reprogrammed after installing a new 50 gallon tank and he got me in and out in about an hour without an appointment! Now, that's service! More

Great service experience Felt a problem with my beloved F150 King Ranch. Made appointment. Took it in. Explained the issue. Got a call back with an assessment, explanation a Felt a problem with my beloved F150 King Ranch. Made appointment. Took it in. Explained the issue. Got a call back with an assessment, explanation and price. Agreed to the work needed. Got a call it was ready. Went and picked it up. Problem solved. Good got another few thousand miles. Runs great again 185,000 miles. More