Bill Utter Ford - Service Center

Great service Greg Hall is always helpful and upbeat. He got my car in and looked at quickly. I felt confident in the assessment and will be back! Greg Hall is always helpful and upbeat. He got my car in and looked at quickly. I felt confident in the assessment and will be back! More

Bill Utter is an honest dealer it is never fun to need damage repair but it is necessary at least Bill Utters makes you feel like it is done right even though there are places it is never fun to need damage repair but it is necessary at least Bill Utters makes you feel like it is done right even though there are places that could do it for less More

Service advisor John I had was awesome, started working on my Truck as soon as I arrived. Got new tires and alignment, truck rides as smooth as when I bought advisor John I had was awesome, started working on my Truck as soon as I arrived. Got new tires and alignment, truck rides as smooth as when I bought it. More

Quick and easy The location is very convenient for us and it helps that there are awesome people working there that's always friendly and willing to help. We always The location is very convenient for us and it helps that there are awesome people working there that's always friendly and willing to help. We always see Dillon and will definitely recommend him and Bill Utter Ford. More

satisfied customer Service dept had great follow up, was friendly, and had fair pricing, Corina was terrific. The problem was located quickly and repaired within a cou Service dept had great follow up, was friendly, and had fair pricing, Corina was terrific. The problem was located quickly and repaired within a couple of days. i was satisfied with service. More

Always great service We use out trucks for business. Bill Utter understands that and always works with us to keep moving. Very few times has the problem not been fixed rig We use out trucks for business. Bill Utter understands that and always works with us to keep moving. Very few times has the problem not been fixed right the first time. More

Did not perform the primary repair? I took the truck in to fix an issue with the HVAC where the passenger side constantly blows cold air. It was at the 100,000 mile mark so I also had a I took the truck in to fix an issue with the HVAC where the passenger side constantly blows cold air. It was at the 100,000 mile mark so I also had a ton of other stuff done: rotate tires, oil change. (2) warranty/recalls, fix sun roof, etc...and a bunch of other stuff that came to around $700. I was going out of town for two weeks so no rush. I also paid $130 to have a detail done on the truck Detail was great, service was great up to that point but as I was leaving I tested the HVAC, still broken - and its VERY easy to test. Clearly they either didn't fix it or didn't check it - not sure which is worse...the issue is it calls all of the other non-verifiable stuff into question... I did not have time to come back that day and my advisor said she would call me to set up the repair and give me a loaner that I will need now...pain in the butt...and it hasn't happened yet. More

Service Horrible customer service. Listened to service reps mock customers. Long long wait times. Mix up on truck service. Never ever going there again. Need Horrible customer service. Listened to service reps mock customers. Long long wait times. Mix up on truck service. Never ever going there again. Need to learn customer service More

Brakes for F350 Professional, knowledgeable, courteous. Prompt and accurate on time and schedule of repair. Competitive on price for services. Good advice on what Professional, knowledgeable, courteous. Prompt and accurate on time and schedule of repair. Competitive on price for services. Good advice on what to look for in the future and did not push unnessary work now. More

The works package. John Witt worked very well with me. He went out of his way to provide all the services that my car required. He was very personable & professional. H John Witt worked very well with me. He went out of his way to provide all the services that my car required. He was very personable & professional. He worked with me to get the proper pricing & wait time was satisfactory .. More