Bill Utter Ford - Service Center

Great communication. Great service. Made my appointment online. Got a confirming email from Don Swift. Showed up on time and Don immediately got my car in the shop. IN about an hour it w Made my appointment online. Got a confirming email from Don Swift. Showed up on time and Don immediately got my car in the shop. IN about an hour it was all complete and ready to go. All exactly like they said. There’s a nice waiting area, a terrific coffee machine and vending area. Bill Utter and Don Swift makes it easy! More

Maintenance Service Quick maintenance service on my F250. Carina was outstanding and kept me informed while I waited in the lounge. Quick and easy just the way I like it! Quick maintenance service on my F250. Carina was outstanding and kept me informed while I waited in the lounge. Quick and easy just the way I like it! More

My House is Built Super Duty Tough We’re dealt with BUF for many years. Most of the experiences have been good. And, several of the experiences have been excellent! It truly boils down We’re dealt with BUF for many years. Most of the experiences have been good. And, several of the experiences have been excellent! It truly boils down to the people who represent the dealership and the brand. As a customer you want both to be reflected in your overall experience, 1) the Ford name and 2) the integrity of what you’re getting personally and in the the community where the image is paramount. More

SERVICE DANNY MORRIS AND BILL UTTER SERVICE DEPT. ALWAYS GIVES EXCELLENT SERIVCE AND I ALWAYS TELL OTHER PEOPLE TO COMES TO BILL UTTER FORD FOR ANY SALES OR S DANNY MORRIS AND BILL UTTER SERVICE DEPT. ALWAYS GIVES EXCELLENT SERIVCE AND I ALWAYS TELL OTHER PEOPLE TO COMES TO BILL UTTER FORD FOR ANY SALES OR SERVICE. More

Great! The staff were short two people on a busy Monday including my favorite service advisor (Don) but Regina was super helpful and friendly and took care o The staff were short two people on a busy Monday including my favorite service advisor (Don) but Regina was super helpful and friendly and took care of me. I got all my issues addressed the same day. Thank you!!! More

Service Waiting Room Was Clean! I was impressed with how attentive the service advisor was when I brought my car in for an oil change. I had a preschedule appointment and waited on-s I was impressed with how attentive the service advisor was when I brought my car in for an oil change. I had a preschedule appointment and waited on-site for the work to be completed. They completed the work in a little over an hour. The waiting area was large and very clean with plenty of chairs and space to move around. It also had a large screen TV and WIFI to help pass the time. It definitely made the experience a pleasant one. More

Starter problems. Eddie and his crew worked hard to make the service costs more affordable. The trouble was difficult to isolate. Once isolated. it did not take long to Eddie and his crew worked hard to make the service costs more affordable. The trouble was difficult to isolate. Once isolated. it did not take long to resolve. More

VERY Happy with Service at Bill Utter I work with Eddie Church for all of my maintenance and repairs and I've been very happy. He makes sure that all work is done quickly and he communica I work with Eddie Church for all of my maintenance and repairs and I've been very happy. He makes sure that all work is done quickly and he communicates very well during the process. I've worked with Eddie for things as simple as an oil change and as major as drivetrain and sunroof repairs and he has been outstanding every time. I recently purchased my third vehicle from Bill Utter and Eddie is a big part of why I keep coming back. More

Oil change and tire rotation The oil change and tire rotation took about 1 1/2 hrs total. The only suggestion I have would be to do a quick car wash after service. That would be a The oil change and tire rotation took about 1 1/2 hrs total. The only suggestion I have would be to do a quick car wash after service. That would be awesome! More

45,000 mile service First let me tell you about Sharon that works in the cashier department. When Greg told me to see the cashier to sign up for the shuttle, Sharon was First let me tell you about Sharon that works in the cashier department. When Greg told me to see the cashier to sign up for the shuttle, Sharon was there and immediately got the clip board and signed me up. She informed me that the driver has taken someone to Denton and would be back shortly. Sharon was extremely polite and helpful. Sharon then told me that there was coffee to my left and a waiting area. She went out of her way to accommodate me unlike some of the other cashiers that you used to have. I witnessed her help the cashier next to her with a problem without being rude to that person. When I returned to pay my bill Sharon was just as pleasant to me and everyone else. As Always, Greg was very helpful and polite. Today I has to return because the person that changed my oil forgot to place the information sticker inside my windshield. While I was waiting in the Express area for someone, Sharon saw me and asked if I needed any help. Sharon+++ More