Bill Utter Ford - Service Center

Great Customer Service They worked on my sync update for free when others wanted to charge me $200. Fast, friendly courteous. Nice reception area. Thanks Bill Utter Ford. They worked on my sync update for free when others wanted to charge me $200. Fast, friendly courteous. Nice reception area. Thanks Bill Utter Ford. More

Didnt look hard enough Over the weekend I came in to have my tires checked and determined one tire needed to be replaced. I asked the service guy to check for warranty or pa Over the weekend I came in to have my tires checked and determined one tire needed to be replaced. I asked the service guy to check for warranty or past purchase for that tire. I knew a tire was purchased with you just didnt know exactly when or if warrantied. He didnt find anything but my other 3 tire purchases. I located my records on monday after the service was done and called back because I did purchase a tire 5.30.2016 and that gentleman was able to locate it but advised it wasn't under warranty even though the DOT number was not on the order. I felt the original guy didnt care to look into it hard enough and that was upsetting because I've always had great service and I always come to ford for repairs ,oil changes etc. More

Service disapproval Every thing was fine until they couldn’t get the lug nuts off the car. They wanted us to pay 154.00 to replace them. We declined and replace ourselv Every thing was fine until they couldn’t get the lug nuts off the car. They wanted us to pay 154.00 to replace them. We declined and replace ourselves. We get all work done there and should not have to pay for Fords poorly made lug nuts. We have had numerous Fords through the years and seriously thinking of changing car companies. More

Excellent Service Eddie Church always delivers! I popped in, unannounced, without an appointment and Eddie took me right in. I got an oil change, a state inspection and Eddie Church always delivers! I popped in, unannounced, without an appointment and Eddie took me right in. I got an oil change, a state inspection and tire rotation and was back on the road in no time! He always takes such good care of me and my friends/family! I send everybody I know to Eddie! More

Always top notch service!! I am very satisfied with Bill Utter Ford service dept. The staff is courteous and I received excellent service from start to finish. Carina Thompson I am very satisfied with Bill Utter Ford service dept. The staff is courteous and I received excellent service from start to finish. Carina Thompson was super helpful and friendly. thank you! More

Warranty and non-warranty repairs Brought my 2014 Focus SE in for 3 warranty repairs (TCM replacement, Canister Valve replacement and door latches), plus having the clutch pack replace Brought my 2014 Focus SE in for 3 warranty repairs (TCM replacement, Canister Valve replacement and door latches), plus having the clutch pack replaced out of warranty. John Witt was great - helped with my rental car setup and got it covered under the warranty repairs, as well as keeping me updated on the repair process. They finished all the repairs within 2 days and it wound up being a lot less expensive than I was anticipating. Great Job! More

In cold weather there is a rattle, not engine noise. My 2016 Fiesta has a rattle when the outside temperature is in the 30's. It's not an engine noise. After driving a few miles, it goes away but does t My 2016 Fiesta has a rattle when the outside temperature is in the 30's. It's not an engine noise. After driving a few miles, it goes away but does this every time after sitting. I'm not sure it's fixed, but everyone at Bill Utter Ford is friendly and kind. More

Oil Changes and Recalls I have visited with Bill Utter for 2 oil changes and 2 recalls that I had done for my 2014 Ford Focus Hatch. The service department has always been h I have visited with Bill Utter for 2 oil changes and 2 recalls that I had done for my 2014 Ford Focus Hatch. The service department has always been helpful, patient, flexable, and friendly to me, and has been knowledgeable and upfront with me and car's needs. They have been quick and efficient everytime that I have come in, and I plan on doing business with them for now on! More

Ford exchange Air Bag at no cost. Utter Ford replaced Air Bag as described in Ford notice. The Ford company sent a notice to have this done. There was no charge for me. Utter Ford replaced Air Bag as described in Ford notice. The Ford company sent a notice to have this done. There was no charge for me. More

Quick oil change and tire rotation Got the works package. There were other items found that need attention but I decided to address at a later time. Erin was extremely helpful as alwa Got the works package. There were other items found that need attention but I decided to address at a later time. Erin was extremely helpful as always and took the time to explain the other items the vehicle needed and my options. Thanks, Erin! More