Bill Utter Ford - Service Center

Awesome Best Customer Service!! Received the best customer service again from Bill Utter Ford Service dept. Asst Service Mgr John Witt was so nice and courteous in getting my issues Received the best customer service again from Bill Utter Ford Service dept. Asst Service Mgr John Witt was so nice and courteous in getting my issues taken care of on my 2011 Ford Edge. Also loved the super nice friendly shuttle driver Ripley. Keep up the great work!! LOVE being able to have a nearby local trustworthy Ford dealer for both of our Ford vehicles. More

Third times a charm I love the sales team at Bill Utter, but haven't had the same consistent attention to detail with the service department. Many of the service advisor I love the sales team at Bill Utter, but haven't had the same consistent attention to detail with the service department. Many of the service advisors are great, in fact one is my neighbor. However, in trying to get the Sync system corrected on the 2016 F150 the service advisor, not my neighbor, didn't really listen to me. It took three trips to the service department before the problem was corrected. During this trial, I called the service department three different days to try and connect with the advisor. All three days I was put on hold, transferred around, and eventually sent to a voicemail. Needless to say, I never received a return call in three days. This particular problem has soured my experience with Bill Utter Service. I won't go again unless I know my neighbor will be my service advisor! More

Great service I really appreciate how prompt they were in repairing the things I took my car in for. They even fixed something that I was not aware of. I really appreciate how prompt they were in repairing the things I took my car in for. They even fixed something that I was not aware of. More

Great service Danny Morris is a very knowledgeable service advisor. He always keeps his promise on when the car will be finished. He always calls about any updates Danny Morris is a very knowledgeable service advisor. He always keeps his promise on when the car will be finished. He always calls about any updates so I never need to worry. I give him 10 stars! More

Work completed in less than expected time frame. The service center, primarily Greg Hall, got the necessary work done on my 2017 Explorer in record time and I am most appreciative. He is always help The service center, primarily Greg Hall, got the necessary work done on my 2017 Explorer in record time and I am most appreciative. He is always helpful and is committed to my having an excellent service experience. More

Accidents happen; its how you make a wrong a right! Danny Morris did a great job and kept me informed through out the day when by truck would be done and ready for pick up. I was pleased with the work w Danny Morris did a great job and kept me informed through out the day when by truck would be done and ready for pick up. I was pleased with the work when I picked up my truck. When I got home I noticed, when you rotated my tires on my 2019 F350 dually. There was white paste around my rims. I wiped off the paste and noticed all of the rims had been scratched and also had pieces of the rims gone. I took it back and asked Danny to look at it. He had a manager (dont recall his name) look at them. He agreed with the damage and agreed to replace all of my rims. The reason I am still pleased with the work, is because a mistake was made by accident which happens. The remedy to fix the problem was handled and taken care of. More

Warranty / Water Pump Don Swift and the service dept to care of my warranty repair quick and easy. It's an extensive repair on my car, and they had it back to me in a week. Don Swift and the service dept to care of my warranty repair quick and easy. It's an extensive repair on my car, and they had it back to me in a week. More

Recall service Excellent service, feedback of the problem,and quality of service, same day delivery, service attitude was also excellent, congratulations to Danny Mo Excellent service, feedback of the problem,and quality of service, same day delivery, service attitude was also excellent, congratulations to Danny Morris for his help on this, More

Greg bartlett review Service and repair was good. I was expecting car to be washed before I picked it up so I was a little disappointed in that Service and repair was good. I was expecting car to be washed before I picked it up so I was a little disappointed in that More

Great folks; great service. Made an appointment to come in for a safety inspection to get license plate tag. All personnel were very friendly and helpful. Work done quickly. Made an appointment to come in for a safety inspection to get license plate tag. All personnel were very friendly and helpful. Work done quickly. More