Bill Utter Ford - Service Center

Oil change Happened in a decent amount of time & no pressure to "upsell" me with non requireed parts. Ok, needs to be longer, so, 4 more words... Happened in a decent amount of time & no pressure to "upsell" me with non requireed parts. Ok, needs to be longer, so, 4 more words... More

I came for lube and oil change. I'm ambivalent about a recom This was my second trip to Bill Utter for lube and oil change since the remodeling. On both occasions it took an hour and 45 minutes to perform the wo This was my second trip to Bill Utter for lube and oil change since the remodeling. On both occasions it took an hour and 45 minutes to perform the work--longer than before remodeling. I'm not certain I will return because of the long wait. Also, I have found the measurements on the check list inconsistent with the measurements of my brakes, fluctuating from 6 to 3 and back to six; I do not know the correct situation of my brake linings. More

great customer service friendly staff, helpful and informative. The premises are great. Overall this is a easy and pleasant dealership to work with. If you call in or vi friendly staff, helpful and informative. The premises are great. Overall this is a easy and pleasant dealership to work with. If you call in or visit in person the experience is always good. More

GREAT EXPERIENCE FROM PURCHASE TO SERVICE Just had my 30,000 mile service done + a little recall issue. From the scheduling, to the paperwork upon arrival for the appointment, I couldn't be h Just had my 30,000 mile service done + a little recall issue. From the scheduling, to the paperwork upon arrival for the appointment, I couldn't be happier. Everything was handled just as I had asked and the work was fast. Danny in service has my vote. :) John Orchard More

efficent service I had a pleasant experience as I was having my oil changed, They did an inspection of tires, brakes,the battery, and checked all the fluids. I waited I had a pleasant experience as I was having my oil changed, They did an inspection of tires, brakes,the battery, and checked all the fluids. I waited in the waiting room which has a TV, magazines and refreshment center.Very nice employees in the check in center and check out and fiance department.. More

excelent and courteous the people at Bill Utter dealership are friendly knowledgeable and courteous .I brought my truck for inspection Dillon was the technician he did great the people at Bill Utter dealership are friendly knowledgeable and courteous .I brought my truck for inspection Dillon was the technician he did great job in timely manner he was great . More

Broken bracket in window assembly Although I find the cost of the window high, it does not take away from the excellent service Danny provided. Work was done in a timely manner Although I find the cost of the window high, it does not take away from the excellent service Danny provided. Work was done in a timely manner More

Easy Oil Change We went in the “The Works” oil change and tire rotation. Good value for the price charged. Service was good and they made sure we were 100% satisfied We went in the “The Works” oil change and tire rotation. Good value for the price charged. Service was good and they made sure we were 100% satisfied with our experience. This is the dealer we will use for all of our Ford service needs. More

Always 5 star! Been going here for years with our two old Grand Marquis cars that we plan to keep forever. Superlative service, friendliness and knowledge (willing Been going here for years with our two old Grand Marquis cars that we plan to keep forever. Superlative service, friendliness and knowledge (willing to answer any and all concerns) so I'm their customer for life. More

Primarily Great! My vehicle (Ford Explorer Platinum) was in for its first oil change. While there I requested a full detail. The quality of the workmanship in terms o My vehicle (Ford Explorer Platinum) was in for its first oil change. While there I requested a full detail. The quality of the workmanship in terms of the old change would be very difficult to quantify. The service manager, Erin Bostick, is always at the top of her game. She had my car waiting in the parking are adjacent to the service center when I arrived. She walked me to the cashier to verify everything was in order. The cashier was equally proficient and professional. Where there was a falling down in service, was the full detail. The car was still wet (ie. not dried off) and the interior was not up to par in terms of cleaning or application of the 'cleaner/conditioner' to the interior of my vehicle. It also looked as if someone wore dirty shoes inside my vehicle, leaving distinct dirt smudges on the driver side floor mat. More