Bill Utter Ford - Service Center

Always good service, friendly advisors I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picke I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picked up my new vehicle. The individual was friendly, helpful and seemed to be genuinely interested in getting the matter attended to as swiftly as possible. These are all good people, people I have done business with for over 20 years, I highly recommend this dealership and especially Greg Hall in Service and Doyle Chaffin in Sales. ...they will treat you right as does the GM Carl Anderson... More

Don Swift provided excellent service to repair numerous prob Don Swift provided excellent service repairing numerous problems with navigation system, wiper blades. Key entry system, routine service such as oil c Don Swift provided excellent service repairing numerous problems with navigation system, wiper blades. Key entry system, routine service such as oil change, lube , and tire rotation. More

The garage personnel verify that my battery under warranty Someone took the initiative and verify the warranty coverage with replacing the battery. I was told updates to the coverage was updated as of 10/01 Someone took the initiative and verify the warranty coverage with replacing the battery. I was told updates to the coverage was updated as of 10/01/2018. More

Bad Diagnosis on Faulty Instrument Cluster I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspecte I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspected it would need to be replaced. However, the service department did the diagnosis and told me the problem was not a bad instrument cluster, but was being caused by the alternator which needed to be replaced. And oh, by the way, the diagnosis also showed that the fuel pump was ready to go out and also needed to be replaced. The estimate for both was north of $1500. I declined their offer and had the alternator and fuel pump replaced by a local automotive care center for less than 60% of Utter's quote. Unfortunately, the new alternator did not fix the instrument cluster problem. So back to square 1 for the problem with the instrument cluster. But, looking at the glass as half-full instead of half-empty, I now have a new alternator and fuel pump which I may not have needed. More

Excellent service long wait times Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil chan Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil change with an appointment and 2 hours for an alignment. Other than that, the experience was outstanding. More

Good service Knowledgeable service department. They keep you informed as to the progress being made in your vechicle. Work well with warranty companies and work to Knowledgeable service department. They keep you informed as to the progress being made in your vechicle. Work well with warranty companies and work to get the best deal possible from them. More

Service on 06 ford 500 Worked with Mr. Greg Hall, on the problems of my car very pleased with his professional and friendly informative manner. Mr. Hall kept me informed and Worked with Mr. Greg Hall, on the problems of my car very pleased with his professional and friendly informative manner. Mr. Hall kept me informed and explain the process and worked until my car was completely good to go...Thank You Mr Hall More

Great prompt, efficient professional service Had cooling system flushed and vehicle detailed. Detailing was very impressive. Car looks like new. Flush went smoothly. I was provided courtesy s Had cooling system flushed and vehicle detailed. Detailing was very impressive. Car looks like new. Flush went smoothly. I was provided courtesy shuttle service to and from the dealership. Everything went as smooth as glass; timely, courteous and professional. Everyone treats the vehicle owner like a member of the family More

fixing my truck There is,Just the best Ford dealership, with just the right and nice people. good help when you need it and very reasonnable compare some others There is,Just the best Ford dealership, with just the right and nice people. good help when you need it and very reasonnable compare some others More

Nothing was resolved Unfortunately have a Lincoln with a bad air bag . Still waiting to get it fixed. It's not like I am a new customer as I have bought over a dozen cars Unfortunately have a Lincoln with a bad air bag . Still waiting to get it fixed. It's not like I am a new customer as I have bought over a dozen cars an trucks from this dealer. I try to stay local but that may have to change More