Bill Utter Ford - Service Center

Experience and Personable Staff Thanks for the assist Roberto. Was able to get in and out in a day which minimized my rental cost. Would have been nice to have a loaner available, ho Thanks for the assist Roberto. Was able to get in and out in a day which minimized my rental cost. Would have been nice to have a loaner available, however I did not want to wait. More

Top Notch Service I had a "check air suspension" message. I took my vehicle to Eddie Church. He battled the warranty company for me and got me fixed up in a jiffy. Eddi I had a "check air suspension" message. I took my vehicle to Eddie Church. He battled the warranty company for me and got me fixed up in a jiffy. Eddie really cares! I wouldn't take my Navigator to anyone else! Thanks Eddie! More

same as usual always fast friendly service went for an oil change with no appointment and was in and out in about one and a half hours. you have nice comfortable waiting room. went for an oil change with no appointment and was in and out in about one and a half hours. you have nice comfortable waiting room. More

Great service from Dillon Dillon is great to work with. Always professional. Makes me feel welcome. Overall service has greatly improved over the last two years. Always good t Dillon is great to work with. Always professional. Makes me feel welcome. Overall service has greatly improved over the last two years. Always good to see Greg More

I switched from Grapevine Lincoln I have two Lincolns. My 2009 has always been serviced at Bill Utter. My 2015 had to be serviced at a Lincoln dealership while it was in warranty but n I have two Lincolns. My 2009 has always been serviced at Bill Utter. My 2015 had to be serviced at a Lincoln dealership while it was in warranty but now that it’s past the warranty period I’m switching back to Bill Utter. Grapevine Lincoln has gotten so expensive and I know the service is not better for more money. I have 203,000+ miles on my older car which Bill Utter Ford has always serviced and I have never had a major repair. The service guys are great too. Thank John for helping me yesterday. More

Great customer service Excellent customer service and follow up. Danny and his staff are always positive and answer any questions that I throw at them. I trust their options Excellent customer service and follow up. Danny and his staff are always positive and answer any questions that I throw at them. I trust their options More

Great to work with. I had a mishap with my truck and broke off the door handle. I needed it fixed because I was leaving town. I called and explained the situation, sent p I had a mishap with my truck and broke off the door handle. I needed it fixed because I was leaving town. I called and explained the situation, sent photos of the broken part, they ordered it, Got me in a fixed. I really appreciate the effort taken to make sure I did not have to leave my work truck in the shop while waiting for parts. More

Service theft Sent my truck in for air conditioning service. Went to pick it up and they said it needed over a thousand dollars in brake repair and that it could n Sent my truck in for air conditioning service. Went to pick it up and they said it needed over a thousand dollars in brake repair and that it could not be driven. I had it towed to brakes plus and they fixed it for $401 including the tow. It took two weeks for Bill Utter to figure out they did not know how to repair a brake line. I had to call other dealerships for Bill Utter to realize it could be repaired. If they would have had it their way I would have sold them my truck for way less than it was worth and financed a new truck. More

Oil change Danny always makes sure I am professionally taken care of and is a pleasure to work with. I will have all of my service done with Danny Danny always makes sure I am professionally taken care of and is a pleasure to work with. I will have all of my service done with Danny More

Long wait today! I will definitely try to make an appointment next time I come on a Sat. Always have good service but 3 hrs is too long for waiting! I will definitely try to make an appointment next time I come on a Sat. Always have good service but 3 hrs is too long for waiting! More