Bill Utter Ford - Service Center

Long wait today! I will definitely try to make an appointment next time I come on a Sat. Always have good service but 3 hrs is too long for waiting! I will definitely try to make an appointment next time I come on a Sat. Always have good service but 3 hrs is too long for waiting! More

Fantastic Service Each and every time I visit Bill Utter Ford, they do a fantastic job (service and work). Thank you for all the support and wonderful service Pat Each and every time I visit Bill Utter Ford, they do a fantastic job (service and work). Thank you for all the support and wonderful service Patrick More

Knowledgeable service at the estimated price I have had 100% of my service needs handled by this dealership for the 10+ years I have owned my Ford pickup. I plan to continue taking it there. I have had 100% of my service needs handled by this dealership for the 10+ years I have owned my Ford pickup. I plan to continue taking it there. More

Warranty Service My vehicle wouldn't start and I contacted Bill Utter on how I should handle the situation. Don Swift, a service manager, immediately acknowledged my My vehicle wouldn't start and I contacted Bill Utter on how I should handle the situation. Don Swift, a service manager, immediately acknowledged my problem, said to contact Ford Roadside Assistance, and set a service appointment for me. When I arrived Dillon immediately took the car in, remedied the problem and I was on my way within an hour. I trust this dealership to always do whats right. I have been a Bill Utter customer for years. More

Recall They were so many things that I have to say "They were Great ". Bill Utter Ford Rocks. Very nice and courteous. All My Vehicles are service there. They were so many things that I have to say "They were Great ". Bill Utter Ford Rocks. Very nice and courteous. All My Vehicles are service there. More

Fantastic service from the Adviser to the Tech. Always a pleasure working with the service department at Bill Utter Ford. Brought in form some warranty work on my air conditioning. It was diagnose Always a pleasure working with the service department at Bill Utter Ford. Brought in form some warranty work on my air conditioning. It was diagnosed quickly and repaired by the time it was promised. More

Dissatisfied If it is this difficult to get something small and not major to be repaired or even covered by the extended warranty that I purchased, bud how hard or If it is this difficult to get something small and not major to be repaired or even covered by the extended warranty that I purchased, bud how hard or difficult will it be to get something major repaired or replaced the service guys were not the issue it was the lack of resolution to my truck, it took 5 trips and 4 replacement APIM units and an amp and nothing seemed to fix it so they said it was because of the aftermarket speakers in the ft doors that is the issue and as I explained to the Customer Service person Shelly I had already swapped the front speakers wit the back ones and the trouble did not follow. which means that the there is nothing wrong with the front or rear speakers because the front pair when moved to the back, worked and as you would suspect when the back were moved to the front they in turn did not, So it is an issue with the equipment that Ford stocked in the truck but since the speakers were replaced due to the front ones not working (that's right the OE speakers in the front did not work so I had them replaced with an aftermarket) they worked for about 3 months and they stopped working right after the original APIM quit working and rebooted itself twice. I have always been a Ford man for like 35years, but now I don't know if I will eve buy a newer vehicle again...cannot get them worked on and always seems to be the consumers fault and the crazy thing is I paid a big sticker to be treated like this...not again, FORD will have to do something profound to win my business back. More

Great service. Great people in the service center. Always polite and easy to deal with. They didn't have a loaner available due to large volume while dealing with a Great people in the service center. Always polite and easy to deal with. They didn't have a loaner available due to large volume while dealing with a minor recall, so since I was waiting at the dealership for them to finish, they expedited my repair to minimize the time I spent waiting. Much appreciated! More

Service Rep Greg Hall is your guy if you want great service! He really knows his stuff! He explained everything to us and gave us estimate before any work was d Greg Hall is your guy if you want great service! He really knows his stuff! He explained everything to us and gave us estimate before any work was done. Thank you Greg! The actual person who put the battery in didn't appear to be very confident in the job he was doing and we watched him just visiting in between with another technician. There were only four cars being serviced at the time we were there. He also forgot to check fluid levels as we requested so we had to go out after he parked our car to remind him. Being thorough is something we look for in places that service our vehicles. More

Excellent service Recent service required on my F150. Got an appointment that matched my schedule and I couldn't be happier. Service tech explained what I needed and I Recent service required on my F150. Got an appointment that matched my schedule and I couldn't be happier. Service tech explained what I needed and I got it fixed and on with my errands. Excellent service. Highly recommend you use this dealer. More