Bill Utter Ford - Service Center

Paint and body shop was less than desirable. Everything started out fine. When it was time to pick my truck up, I arrived only to find that the passenger fender molding was NOT repaired. They j Everything started out fine. When it was time to pick my truck up, I arrived only to find that the passenger fender molding was NOT repaired. They just painted over the damage. The damage to the door was not fixed either. It was said that it was a shadow that I was seeing. Lets be clear here, I know what a straight line looks like and it was NOT straight. So, instead of getting my truck back when it was suppose to be done, it was another 3 days. After picking up my truck, I discovered that there was a part (Part of the glove box-gears) laying in the passenger floor. So, now I have to go back to the dealership for them to fix or order the repair parts to fix. They were able to fix the glove box and after the extended time at the shop the body damage was repaired as well. Extremely poor quality assurance, very disappointing. I bought my truck here and had a great experience but I will NOT use the body shop for any other repairs in the future. More

100000 mile maintenance All work was done well in a clean and relaxing environment. Two way communication with the service reps was considerate and productive in getting wha All work was done well in a clean and relaxing environment. Two way communication with the service reps was considerate and productive in getting what I needed for my auto. I felt that I was in control of the work being done and was never pressured into things that were not needed. In fact, my battery was 4 years old so I asked that it be checked. It tested OK but, I purchased a new one anyway of my own free will, not under any pressure to do so. More

Finally found what was wrong with my car and fixed it. I am always pleased with the courteous with which I am given when I am at Bill Utter Ford. Mr. John Witt has been a real help with the repair of my c I am always pleased with the courteous with which I am given when I am at Bill Utter Ford. Mr. John Witt has been a real help with the repair of my car. The problem was very hard for them to find, but he finally got it done! I appreciate that very much. Also appreciate the car I was furnished while they fixed by car. Thanks, Loretta Jeter More

Good service I got my regular maintenance work done this week. The staff was helpful and courteous. I enjoyed the new waiting area very much. The work was done in I got my regular maintenance work done this week. The staff was helpful and courteous. I enjoyed the new waiting area very much. The work was done in a timely manner. Keith Shelton More

Oil change My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highl My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highly recommend Bill Utter Ford. More

Expedient, Knowledgeable, and Professional Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determi Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determine the issues I was experiencing. I will be back to this dealership for any service that will be needed for my vehicle, whether it be routine or unexpected maintenance. More

Great service, Eddie Church does an excellent job The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing win The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing windows are interesting to watch the work going on on my vehicle. More

Professional staff and service Great quick lane service managers. Quality service and good pricing. Dillon set up my scheduled service and Johnny insured I was in and out in a ti Great quick lane service managers. Quality service and good pricing. Dillon set up my scheduled service and Johnny insured I was in and out in a timely fashion. More

Car battery Everytime I go up there, they take really great care of me! Always quick and helpful! I will always come back for their awesome service!!!! Everytime I go up there, they take really great care of me! Always quick and helpful! I will always come back for their awesome service!!!! More

Diesel service Service and communication was great. Only negative would be is my truck came in clean. When I left there were greasy hand prints on the hood, fender, Service and communication was great. Only negative would be is my truck came in clean. When I left there were greasy hand prints on the hood, fender, and grille. More