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Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

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May 26, 2022

It took longer than I wanted to figure out the problem but, Tony stayed on top of the problem and I’m completely happy with the end result More

by Bronco Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony King
May 26, 2022 -

Bill Utter Ford responded

Your patience during your recent visit with Bill Utter Ford is greatly appreciated. We will certainly let Tony know that his commitment to great service stood out to you. Thank you very much for choosing Bill Utter Ford. If there is anything else we can do for you, please let us know!

May 23, 2022

Got me in and out quickly. Danny was great to deal with as usual. Recommend! More

by Rod.proctor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Bill Utter Ford responded

Thank you for the review. We're glad that Danny was nice to work with here at Bill Utter Ford!

May 21, 2022

Great service experience! My truck was fixed correctly the first time and within the time estimate provided. The issue was not simple to diagnose as I had taken it to other More

by Keith Gramling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Krattiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Bill Utter Ford responded

Keith, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

May 19, 2022

Mike Richardson and service advisor Alex Celis did an outstanding job for me!! Great service with a friendly atmosphere. My vehicle was ready on time. Couldn’t ask for more. Great job guys!! More

by Coop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Celis
May 19, 2022 -

Bill Utter Ford responded

Thank you for the review. We are glad to hear that Mike and Alex were both wonderful to work with! See you again next time here at Bill Utter Ford!

May 19, 2022

My experience with the parts department and Colten in the service department could not have been any better! Thank you! More

by Bob Mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Krattiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Bill Utter Ford responded

Bob - thank you for the review! We appreciate the kind words about Colten and the team! See you again next time.

May 19, 2022

Everyone was helpful and polite. So opposite the experience I've had at Stanley Ford in Pilot Point. Thank you for being courteous and going out of your way to work with me because o More

by Jilldannybaxter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Krattiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Bill Utter Ford responded

Helpful and polite is how we strive to be, Jill! Thank you for the lovely review and for trusting the team at Bill Utter Ford with your business - we'll be here if you ever need us again! Safe travels!

May 18, 2022

Alex is courteous, helpful , and up front. Service was timely even tough they didn’t have part on site. More

by Bjnellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Celis
May 18, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Alex and the Bill Utter Ford team. Drive safely, and we hope to see you back!

May 18, 2022

Very good service today at Bill Utter Ford from start to finish. Oil changed, tires rotated and coolant changed on my 2016 Ford 150. Colton was my service rep and I felt like he was really taking personal c More

by PaulV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
May 18, 2022 -

Bill Utter Ford responded

Paul, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Colton and the Bill Utter Ford team. Drive safely in your 2016 Ford F-150, and we hope to see you back!

May 18, 2022

The facility is very nice and the waiting area was very comfortable and accommodating. Thanks for the pleasant experience. More

by Justin W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Flook
May 18, 2022 -

Bill Utter Ford responded

Thanks for this review, Justin! We are glad that you were comfortable while you waited and had an overall positive service experience.

May 17, 2022

Quick , and I was informed all along the way. The young man that helped me very nice More

by Gwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Jean-Louis
May 17, 2022 -

Bill Utter Ford responded

Thanks for the five-star review for Bill Utter Ford! It was a pleasure to service your vehicle, and we look forward to assisting you again when the time comes. Until then!

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