Bill Vince's Bridgewater Acura

The dealership has been amazing! I have brought my 2021 Acura RDX back for service 6 times for the same issue which is still not resolved. The car had spent a majority of November-Ja I have brought my 2021 Acura RDX back for service 6 times for the same issue which is still not resolved. The car had spent a majority of November-January with the dealership and parts have been replace but the issue is not fixed. I started the buy back process back in January and there is still no resolution. The dealership has done all that they could and I appreciate their effort. I am disappointment and frustrated with Acura client services and how this has taken over 2 months and there is STILL no resolution! They claim that claims are processed in the order in which they are received, which really makes you question the quality of a product that has over 2 months worth of claims to review. I have called client services numerous times and it is not until I say " I want to escalate my case" does my assigned case worker return my call the next day. Its unfortunate, I wanted this car and this was my present to myself after completing my Master's in Nursing degree but the car has been nothing but a headache and a nightmare. After replacing the hardware, numerous attempts at troubleshooting by myself and reseting the computer, the dealership attempts and the engineers in California, I still cannot answer calls using the handsfree link feature. More

I felt that they couldn't get me out of there quick enough. They were upset I didn't bring my trade in. Told me my trade in was worthless. Which yes it was an old high mileage car, I knew it wasn't wor enough. They were upset I didn't bring my trade in. Told me my trade in was worthless. Which yes it was an old high mileage car, I knew it wasn't worth much but it's still my car that I enjoy. Would not recommend to anyone. I gave two stars as the building itself was very clean. More

Lydia Torres was very friendly, courteous and made me feel very comfortable. She took the time to allow me to explore my options and was very patient during the entire shopping experience. Would definite feel very comfortable. She took the time to allow me to explore my options and was very patient during the entire shopping experience. Would definitely recommend her to my family and friends. Great job Lydia!!! Loving the new car! More

I visited 8 other dealerships before visiting this dealership. If you are looking for Actua with a right price at this crazy market, this is your place. The Sales Manager Mr. Peter Espana was really h dealership. If you are looking for Actua with a right price at this crazy market, this is your place. The Sales Manager Mr. Peter Espana was really helpful. Its nice to see that the "art of making car deal possible", "working with customer" are still alive in this market. The pricing was really fair. We bought a 2023 Integra and leased a 2022 RDX A Spec on the same day. It was only possible as Mr. Peter Espana worked hard to get me to those numbers I was looking for. They are fairly knowledgeable about the new features and improvements and articulate the differences very well. If you are in market for new Acura or pre-owned car (any brand), you gotta visit Bill Vince's Bridgewater Acura and dont hesitate to look for Mr. Peter Espana More

No need to shop anywhere else. Although you can shop around like i did but you will end up at Bridgewater Acura! Kaz & AJ my salesmen, John the Sales manager and Eddie the finance Although you can shop around like i did but you will end up at Bridgewater Acura! Kaz & AJ my salesmen, John the Sales manager and Eddie the finance manager were flawless. In these crazy times in the auto industry it almost is impossible to get a fair price with limited supply in the tri-state but at Bridgewater Acura i was given a fair price on my trade and for my wife's new MDX, and they worked there hardest to get me a competitive rate on my loan. Everyone was very knowledgeable and made the process very comfortable. It is clear they care about the customer and building a relationship for a lifetime. I was not just another number and i appreciated that. If you in the market for an Acura or any pre owned on there lot don't hesitate to go and ask for Kaz & AJ! More

Amazing friendly and courteous and compassionate service staff that is always willing to do their best for their customers staff that is always willing to do their best for their customers More

It was excellent. Got my Chevy Cruze 2017 and gave me no problem. Got my license plate after 2 weeks! The car was fully detailed and looks new. Thanks to the guy who h Got my Chevy Cruze 2017 and gave me no problem. Got my license plate after 2 weeks! The car was fully detailed and looks new. Thanks to the guy who help us in the end and gave us advice. I forgot his name. My bad. Will recommend Bridgewater Acura👍 More

After numerous calls to them over a period of a week they finally called me while I was buying a 2002 Ford Thunderbird from another dealer finally called me while I was buying a 2002 Ford Thunderbird from another dealer More