Bill Vince's Bridgewater Acura

Lack of communication. Scott said I would get a call in around 45 minutes, 5 hours later I get a text from Scott/Daniel that barely made sense….Scott quickly went from chec Scott said I would get a call in around 45 minutes, 5 hours later I get a text from Scott/Daniel that barely made sense….Scott quickly went from check the car out we can fix anything you don’t like to it’s a used car you can fix it yourself. Did not want to make a deal. Waste of time. More

Worst customer interaction I have ever experienced. Ever. Unfortunately, no other way to say it. Ever. Unfortunately, no other way to say it. More

I had an excellent experience with Ibrahim. The whole transaction took less than 90 minutes. The car I wanted to test drive was ready when I arrived. I never felt pushed or hurried into a sa The whole transaction took less than 90 minutes. The car I wanted to test drive was ready when I arrived. I never felt pushed or hurried into a sale. I was shown what I asked to see and upgrades/options were made known to me without and pressure. The showroom is beautiful and the service area is very accommodating. More

Came in to look at an Acura which was on our very short list. We really liked it and although was not totally researched on the car were more than ready to work out a deal. While the sales person was gen list. We really liked it and although was not totally researched on the car were more than ready to work out a deal. While the sales person was generally pleasant, he became passive aggressive and stopped trying to work on the deal when the dealer fluff was challenged as well as well as some his other not unexpected lies. He refused to take my offers to the sales manager after some of his fabrications were challenged and asked me to leave with a fake smile on his face. Afterwards I actually uncovered some other blatant fabrications proffered by the by the sales person. The deal was closed with a competitor for less than what I asked this sales person for a few days later to me underlining that my price was about appropriate. This was by far not the worst experience I have had at a dealer, but when a salesperson lies directly even if it is with a smile on their face I can not give them much credit. I have learnt over the years that good sales people don't have to lie, and certainly are not offended when dealer add ons are challenged, because they know enough not to laie about them in the first place. More

One of the best car buying experiences I have ever had! I dealt with Scott Doyle who treated me like family! He was very honest and did not try to upsell anything. The advertised internet price was honored I dealt with Scott Doyle who treated me like family! He was very honest and did not try to upsell anything. The advertised internet price was honored without any hidden fees that usually add thousands on top of the internet price like a lot of car dealers do these days. Scott took a lot of time showing me all the features, going over any concerns I had, and what the Acura warranty covered. This is the first car buying experience that I left feeling happy and not taken advantage of! I love my new car and will be bringing it here for all of its servicing. When the time comes for me to buy another car it will be from this dealership, and I will be recommending everyone that I know to buy from here! I also want to note how professional and on the ball this dealership is. I had all of my permanent documents = plates, registration, and title within a couple weeks of purchasing the car. The receptionist Audrey is also very friendly and helpful! More

We’re still working on a deal and so far, they are very responsive and willing to work with me. responsive and willing to work with me. More

Everyone was extremely helpful and very pleasant to deal with. Kaz really came through in getting the deal done. with. Kaz really came through in getting the deal done. More

The dealership has been amazing! I have brought my 2021 Acura RDX back for service 6 times for the same issue which is still not resolved. The car had spent a majority of November-Ja I have brought my 2021 Acura RDX back for service 6 times for the same issue which is still not resolved. The car had spent a majority of November-January with the dealership and parts have been replace but the issue is not fixed. I started the buy back process back in January and there is still no resolution. The dealership has done all that they could and I appreciate their effort. I am disappointment and frustrated with Acura client services and how this has taken over 2 months and there is STILL no resolution! They claim that claims are processed in the order in which they are received, which really makes you question the quality of a product that has over 2 months worth of claims to review. I have called client services numerous times and it is not until I say " I want to escalate my case" does my assigned case worker return my call the next day. Its unfortunate, I wanted this car and this was my present to myself after completing my Master's in Nursing degree but the car has been nothing but a headache and a nightmare. After replacing the hardware, numerous attempts at troubleshooting by myself and reseting the computer, the dealership attempts and the engineers in California, I still cannot answer calls using the handsfree link feature. More

I felt that they couldn't get me out of there quick enough. They were upset I didn't bring my trade in. Told me my trade in was worthless. Which yes it was an old high mileage car, I knew it wasn't wor enough. They were upset I didn't bring my trade in. Told me my trade in was worthless. Which yes it was an old high mileage car, I knew it wasn't worth much but it's still my car that I enjoy. Would not recommend to anyone. I gave two stars as the building itself was very clean. More

Lydia Torres was very friendly, courteous and made me feel very comfortable. She took the time to allow me to explore my options and was very patient during the entire shopping experience. Would definite feel very comfortable. She took the time to allow me to explore my options and was very patient during the entire shopping experience. Would definitely recommend her to my family and friends. Great job Lydia!!! Loving the new car! More