Bill Vince's Bridgewater Acura

Best Customer Service I bought a 2015 TLX from Bill Vince's Bridgewater Acura and could not be happier with the experience. Sean my Sales Consultant was very professional a I bought a 2015 TLX from Bill Vince's Bridgewater Acura and could not be happier with the experience. Sean my Sales Consultant was very professional and patient in showing me the car and going over all the features. He is the guy you want to see if you visit the dealership. I also have to commend Tina in the Internet Sales Office for establishing contact with me prior to the visit and answering all my questions over the phone. John in Finance was on point with the paperwork and provided the information I needed to make informed decisions about the financing. All in all I cannot say enough good things about my experience. I am looking forward to continuing my relationship with the dealership in servicing my automobile. I highly recommend Bill Vince's Bridgewater Acura for all your automobile needs. More

Good experience at Bill V's Bridgewater Acura I used the internet to do the initial stock research and prices. The internet sales team was pleasant and a good experience. The salesperson was eas I used the internet to do the initial stock research and prices. The internet sales team was pleasant and a good experience. The salesperson was easy-going and was able to find the right car for me. I can't say I had any issues and am happy with my car and buying experience. If I were shopping for a Acura again this is the place to go. More

2011 Jeep Purchase The vehicle was offered at a very good deal compared to other similar vehicles within 50 miles. Since purchasing (2 weeks ago) I've already run into The vehicle was offered at a very good deal compared to other similar vehicles within 50 miles. Since purchasing (2 weeks ago) I've already run into an issue with the catalytic converter. I know it's not the dealership's fault and they have made good on getting the vehicle fixed. I should actually receive it tomorrow, my wife will be happy. The Jeep was also missing 1 of the ignition keys (which we all know how expensive keys with chips in them can be), and the dealership will be supplying me with a new spare key. So all in all I would say that I've had a very good experience with Bill Vince's Acura and would consider them again if looking for another used vehicle. More

Best Acura Car Dealer In The Country Had the best service availble to me. The dealership is new and spotless. The customer service is impeccable. The management and the sales people tr Had the best service availble to me. The dealership is new and spotless. The customer service is impeccable. The management and the sales people treat you like you should be treated - with much respect. They are always willing to help out with everything you need. If you need to take one or many test drives they are there to accomodate. I purchased my 2nd car from them this week 11/20/14 and is a TLX. It is a great car which I purchased from a great dealership. Anthony Ack. More

KEEPS GETTING WORSE!!!!!! Here is the abridged version: I bought a used bmw from Bill Vince's acura and it was the most difficult experience I've ever had. From repeated paperw Here is the abridged version: I bought a used bmw from Bill Vince's acura and it was the most difficult experience I've ever had. From repeated paperwork mix ups to my plates not coming in on time and Temps expiring, the not returning of voicemail or messages, or the, "I'll find out and get back to you" but never did till I would call back in a few days to check myself and they still would not know. Brought it in for some agreed apon repairs and warranty work which kept me in a loaner car for over 3 weeks, the repair/service process was unprofessional, unorganized, and downright rude at points. After all that time, the things they fixed or were supposed to fix are still broken. I'm not sure if anything went smoothly after the day I bought the car. Not what I expected from a higher end dealership. Last straw, I had left a personal item in the loaner car, as I was driving home I realized I had left it in the loaner car, I called immediately and the service receptionist said no problem it will be waiting at the service counter. I don't know if she ever looked or someone stole it but it's not there and they couldn't care less. There's more but you get the point. Bill Vince, feel free to contact me Review Options Report This Review | Respond To This Review | Print This Review Facebook Twitter Write a Review Response From: Bill Vince's Bridgewater Acura Added: 9/2/2014 6:06:19 PM Just me just start off my offering my sincere apology on behalf of the store. The "not returning phone calls" issue is 100% unacceptable and I have since spoken to the sales rep involved and it is something he will work on in the future. The issue with the expired temp was not our fault but your insurance agents. We called no less than 10 times to get it faxed over correctly. A missing suffix and wrong effective dates, prevented us to get the DMV work done in a timely fashion. Just to be clear you dropped it off for 1 or 2 things, an aligment and possibly brakes and you returned with a laundry list of items. Still, I made sure that every single item on your multi page list was corrected at the local BMW dealership. A light bulb, an alignment, new brakes, and so on and so forth. I, personally called you numerous times to let you know your car was done. Did our service dept not relay the proper info to the local BMW dealership, yes. Everyone makes mistakes, we arent perfect but we are striving to be. Its feedback from you that will help us get to the next level. Again, Im sorry and we will try harder in the future. Response From: live4tonight Added: 11/7/2014 1:54:53 PM THIS IS A DETAILED ACCOUNT OF THE EVENTS LEADING TO A POOR REVIEW AND STILL I HAVE NO FEEDBACK FROM ACURA, ONLY THAT THEY CANNOT DO ANYTHING. IF ANYONE AT BILL VINCE'S ACURA HAS A DIFFERENT STORY I'M ALL EARS. IN RESPONSE TO YOUR RESPONSE:I'm glad someone is working on returning calls and emails. The issue with the expired temp could possibly be considered both your and the my insurance company's fault if you really feel that was the case. I was not on the phone or in your office as the calls were being made. You say you someone called ten times, and I'm sure they did...They were calling the wrong number( who calls the wrong number 10 times..pretty simple..you would think, everyone call the Insurance agency, they email or fax documents over while you wait...why would someone have to call ten times for this..the first one was emailed while we signed the papers for the car sale...Maybe whoever handles the insurance at Bill Vince's has never done this before?Amazing enough that I had to call to check the status of the plates days before they expired and a bell went off at bill vince's in someones head to get the plates moving..one call to the agent and it was done...I must be an Insurance genius...so it takes over 30 days to do this ???? "just to be clear" I never dropped it off for one or two things as the response says(At Bill vince's the customer is NEVER right I suppose) When buying the car I made it clear that the brake rotors seemed rough,grooved, in need of resurfacing or replacing, Mike Lasko said if there was a problem he would take care of it... I stated it pulled to the left on the test drive, and we noticed the passenger fog light was out, he said he would take care of it... He said it just came from Bridgewater BMW where it entirely gone over and anything that was wrong, broken, or in need of repair they would have taken care of it already...I took his word for it and bought the car and drove it home... After driving the car for a few weeks I determined the brakes were definitely in need of some sort of repair, the I looked up the fog light bulb so they could order the part, the car still pulled to the left, and there was a clunk in the rear suspension, the headlights were aimed too low and i noticed an exhaust leak. At this point the plates were expired and Warranty from BMW was going to expire, Mike lasko said to bring the car in, he was going to have Acura fix the fog light and he was sending the car to BMW for rest of repairs, as i listed over the phone to him as well as adam the salesman. If they chose to only hear "one or two things" I can't help that. So as per mike I sat down with Bill Vince's service adviser and we documented all my repair requests, NOT ONE OR TWO THINGS BUT 6 I BELIEVE is what we came up with with the service adviser.(who was very helpful, George i believe.) I'd have to say they had the car for about 3 weeks at least. It came back to Acura they called me to come pick it up but they didn't know what was done. It went back to BMW for the work that was supposed to be done the first time(under BMW factory warranty mind you). Finally it came back to Acura again and it seemed everything was fixed over the phone. This is after multiple phone calls to Michael Lasko, Acura service, Bmw service, salesman..etc...One call ended up with Michael Lasko yelling at me "that this is getting ridiculous , they are not going to rebuild your car for you!" I GUESS 6 THINGS DOCUMENTED BY THE SERVICE ADVISER IS REBUILDING A CAR TO MIKE? SOUNDS LIKE THEY DON'T STAND BEHIND THEIR CARS? I thought i followed everyone's instructions and I was the the one getting the short end of the stick. So I arrive to pick up my car, Michael has fully assured me that he had the top guys and the service boss at BMW specially look at my car since I had so many concerns. The attendant pulls my car up and guess... First there is a new strange noise coming from the engine, I make someone aware of that and decide to leave the dealership and just take it to my own mechanic. Now I get in the car and make a left out of the garage and the right front tire is rubbing on something?????? I stormed back into the office and told them the situation, obviously all these experts looking at it either didn't happen or they all cannot hear or feel when i tire rubs on a screw wrongly put into the fog light access panel to hold it together because it was not put together right(mind you this was done first 3 weeks or so prior and the car had hundreds of "road testing miles put on it?????) Now i spent another hour with the tech fixing something that should have been fixed weeks ago.. I finally leave the dealership, guess what? THE CAR STILL PULLS TO THE LEFT? A WEEKS LATER THE FOG LIGHT FAILURE WARNING COMES ON, AND THE LIGHT IS OFF A WEEK AFTER THAT THE BRAKE PAD SENSOR COMES ON SAYING I NEED TO REPLACE THE BRAKE PADS?????/ MAYBE CAUSE THEY ONLY DID FRONT BRAKES, MAYBE THEY DIDN'T REPLACE THE SENSORS? I DON'T KNOW.. SO I WROTE THE ORIGINAL REVIEW, NOT ONE CALL OR EMAIL WAS MADE TO ME TO SEE HOW THE CAR WAS OR APOLOGY, ONLY THE REPLY YOU SEE ATTACHED TO THIS. CLEARLY FOR SHOW AND NOT GENUINE CONCERN. ANY QUESTIONS CALL ME 845.558.4410 More

Purchase a new Acura ILX with Technology Package From Diane R., - 2015 ILX Technology Pkg. Everyone at Bridgewater Acura was extremely helpful and made the experience of buying a new car enjoyable. From Diane R., - 2015 ILX Technology Pkg. Everyone at Bridgewater Acura was extremely helpful and made the experience of buying a new car enjoyable. I have been leasing cars for the past 12 years and was nervous about buying my first new car. Scott Doyle and Tina Stanislawczyk, made me feel comfortable and explained everything to me. Most important there was none of the pressure that I seemed to remember when purchasing my last new car. I would also like to say that the Manager Joe Gianconia, and the Fiance Manager,Ed Simo, explained all my options thoroughly and assisted in taking in my leased vehicle with no hassle. Scott Doyle spent over an hour with me teaching me to use the technology package, he even loaded my I-Phone onto the Blue Tooth and showed me how to work the Navigation System which was all foreign to me. I would recommend Bridgewater Acura to anyone who wants to buy a new car. Diane R. PS; They have a great Hospitality area with all sorts of beverages and goodies. More

GREAT staff!!! TERRIFIC service!!! I have been incredibly pleased with the service of this dealership and the courtesy of its staff!!!! I purchased my Acura ILX with the help of Mike Di I have been incredibly pleased with the service of this dealership and the courtesy of its staff!!!! I purchased my Acura ILX with the help of Mike DiBenedetto. Mike was very warm, friendly and extremely helpful! I also dealt with the sales manager Joe Giaconia, who was a true pleasure to deal with, and made sure everything went very smoothly. I'm so happy with my purchase and that I chose to get it from Bridgewater Acura! I've had a great experience with this dealership and the terrific customer service of the staff! More