Dropped my truck off on 4/3/19 for recall issues, and a bad squeal coming from the front brakes. My brakes are covered under warranty and i asked them to fix it. They tried to tell me that there was no issue, they also told me the replaced the front brake pads. I drove the truck off the lot, got to the first stop light and the brakes squealed. I contacted the dealership again, had to bring the truck back in a second time. Again they tried to tell me there was no issue. This time they replaced the rotors. I drove 2 miles of the lot and the brakes squealed, not squeaked, squealed.
This time I filmed the tires as the truck was in motion so they could hear the squeal. The video proof was undeniable. 3rd time I now have to bring the truck back within a month. they tell me they "greased everything they possibly could". Filmed it again, when I drove off the lot and the brakes squealed. I was told by the service manager "I am not sure if I can correct that" via an email. They have yet to fix this issue. During the 3rd visit in a month, I had asked them to replace my winter tires with my new summer tires. After driving off the lot they seemed fine. When I got to highway speeds the truck started vibrating like a wheel was going to fall off.
At this point my frustration level was though the roof with this dealership and their service department. I notified the service manager of the issue, and he informed me that is "probably the tires I bought". He now wants me to believe that one of the most popular and best selling tires that Goodyear makes will vibrate a vehicle like a something is about to fall off. I had to pay $118 for a tire installation job that, like the other work they have done on my truck, has been sub par. I regret buying my vehicle from this dealership, and also dismayed that they are the only convenient option near me to have work done when needed. I have had 2 separate mechanics inspect the vehicle and both agree that the tire installation was bad. In summary, they have not fixed my first problem of brake squealing, and now have created another problem with a simple tire installation.
Filed a BBB complaint and the service manager banned me from the dealership. They still have not fixed the work.