
Bill Volz's Westchester Chrysler Dodge Jeep
Cortlandt Manor, NY

Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 316 reviews
I brought my truck to Bill Volz’s Westchester for a diagnostic evaluation of a malfunctioning windshield wiper system, expecting professional service and accountability. What I experienced instead was diagnostic evaluation of a malfunctioning windshield wiper system, expecting professional service and accountability. What I experienced instead was an appalling display of negligence, condescension, and a complete disregard for basic customer care. The visit began routinely—I was quoted the standard diagnostic fee and waited. Upon paying and leaving, I hadn’t made it one minute down the road before a “Service Air Suspension” warning lit up on my dashboard—a warning that had never appeared prior to the appointment. Alarmed, I pulled over, performed basic diagnostics, and returned to the dealership to report the issue calmly and clearly. I emphasized that while mechanical issues do arise, the timing of this new warning was uncanny. Rather than engaging with my concerns thoughtfully, the service advisor immediately dismissed any connection between their work and the new problem, stating the technician “did not touch anything related to the suspension.” This kind of compartmentalized logic is absurd. Vehicles are interconnected systems—working near the fuse box could absolutely have a ripple effect. When I pressed for clarification or even a simple explanation of the fault code, I was met with abrasiveness, defensiveness, and zero accountability. Worse, I asked if a pre-scan had been performed prior to service—an industry-standard procedure to establish a clear “before” state. I was told it was not done. That omission is not only unprofessional—it’s a red flag. Without a pre-scan, there’s no baseline, no documentation, and no way to know what systems were or were not faulty before service. I also asked to speak with the service manager. While he was less hostile than the advisor, he immediately brought up an unrelated prior visit, accusing me of previously blaming the shop for a different issue. That, too, was a post-recall concern I brought to their attention, not a “blame.” His choice to dig up past interactions instead of focusing on the current problem felt like a personal attack meant to discredit my concerns. Ironically, the only person who treated me with any empathy was a technician who wasn’t even assigned to my vehicle. He helped re-seat the suspension fuse, which resolved the warning. That alone strongly suggests something was disturbed during the original inspection. My issue isn’t with mechanical failure—it’s with how I was treated: ignored, dismissed, and spoken to with hostility for merely pointing out that a new problem occurred immediately after service. This dealership lacks basic professionalism, accountability, and procedural rigor. Unless you come armed with your own diagnostics and a lawyer’s patience, avoid Bill Volz’s Westchester. Their service department has failed me for the last time. More
just wanted to pop in for an update, my jeep is in the process of needing some warranty service, i made the mistake of calling another dealer near where i would be for work, oh what a disaster and how unw process of needing some warranty service, i made the mistake of calling another dealer near where i would be for work, oh what a disaster and how unwelcome can you possibly make someone feel on the phone, i then proceeded to call Jeep Wave Executive Customer Care, John over there immediately helped me out, popped open a case# for me and told me to call Bill Volz which is what I did, they have always taken care of me with this Trailhawk, and also with my previous Liberty, great sales and service departments all around, cant wait to have my jeep fixed to leave another glowing review for the BV team, thanks to all and I will miss having Joe Verde around in service, what a great guy, looking forward to working just as closely with Jim, rumor has it he is just as great as Joe was More
I would like for everyone to check with the Westchester D.A.'s office before considering purchasing a car from Bill Volz. I was ripped off to the point where I was arrested at my home for action l took aft D.A.'s office before considering purchasing a car from Bill Volz. I was ripped off to the point where I was arrested at my home for action l took after trying to contact Kenneth Volz HIMSELF to which he would not respond. All I wanted was my money back. They DESTROYED MY CAR! My case was dropped to a "VIOLATION" and I am currently working on my civil case against them. I have ALL of my receipts and they even lied to Jeep USA themselves and had the case I opened there closed not knowing this was FAR FROM OVER! As of my final court date which was 2/26/24 that dealership was under 17 separate criminal investigations. As I mentioned earlier, please contact the Westchester County D.A.'s office if you do not believe me. Their day of reckoning is COMING! More
I bought a car online I was told it had no modifications. Turns out the car has an exhaust system that was 100% modified. The car will not pass an inspection. Dealer unwilling to replace exhaust or contribut Turns out the car has an exhaust system that was 100% modified. The car will not pass an inspection. Dealer unwilling to replace exhaust or contribute to my replacement of the exhaust and now my only option is to go to court if I want to keep the car. These guys are what gives car salesmen a bad reputation. I would advise never to buy from them. The place is dishonest and they use bullying tactics to try and get their own way. More
Bill volzs Westchester is literally in a league of their own , everyone there is warm & friendly! our salesperson Nicholas Brown is one of a kind honorable , professional, helpful & just down to Earth! own , everyone there is warm & friendly! our salesperson Nicholas Brown is one of a kind honorable , professional, helpful & just down to Earth! my husband and I have been looking for a car for awhile, we went to many dealerships and not 1 dealership had the class & warmth that Bill volzs dealership has!! So happy & proud to say we leased our Jeep Wrangler from them ! More
My 1st time using them i just moved into the neighborhood, excellent service and very courteous, much better than other places ive been to. On top of everything the place is very clean and welco neighborhood, excellent service and very courteous, much better than other places ive been to. On top of everything the place is very clean and welcoming excellent I will not go anywhere else. More
Bill Bolz’s Westchester has a great group of employees (including service dept., sales dept., management, etc…). Above & beyond service from this dealership:) (including service dept., sales dept., management, etc…). Above & beyond service from this dealership:) More