Bill Walsh Ford Lincoln Kia

Great, Quick Service Brian was right there to meet us when we pulled the truck into the servicing area and confirmed what we were there for. He asked if we'd like the truc Brian was right there to meet us when we pulled the truck into the servicing area and confirmed what we were there for. He asked if we'd like the truck washed also and warned us about our tool box in the truck bed and made sure it was bolted down so that the wash wouldn't dislodge it. We waited in the waiting area and then Brian came and recommended new wipers. The cost was comparable with discount stores and they do the work. Easy decision for me. Great Experience! More

Exceptional service Dealership has an excellent service department. I was there for my scheduled oil change and tire rotation. Everyone is always pleasant and courteous a Dealership has an excellent service department. I was there for my scheduled oil change and tire rotation. Everyone is always pleasant and courteous and their lobby is clean and very comfortable. More

Comfortable Care on a Cold Day! So nice to just pull right in and hand over the keys on a super cold January day. Great service at a reasonable cost. Lots of places to eat or shop ne So nice to just pull right in and hand over the keys on a super cold January day. Great service at a reasonable cost. Lots of places to eat or shop nearby and can even wait in a nice waiting area. More

Scheduled service Great service, clean waiting room, very happy with service. I like driving right up to and into service area. Very friendly and helpful staff. Thank Great service, clean waiting room, very happy with service. I like driving right up to and into service area. Very friendly and helpful staff. Thanks! More

Excellent service Never had a bad experience here. Everyone is courteous. Greg was very helpful. By far the best dealership I have ever bought a car from. Service is a Never had a bad experience here. Everyone is courteous. Greg was very helpful. By far the best dealership I have ever bought a car from. Service is always excellent. More

Service Manager was awesome. The service manager was very courteous and helpful. I think his name was Greg working the morning of 11/9/18. I showed up at least 30-40 minutes befor The service manager was very courteous and helpful. I think his name was Greg working the morning of 11/9/18. I showed up at least 30-40 minutes before service department even opened and manager came up to my vehicle window and said just pull it into bay and I'll take care of you. Back where I'm from I'd probably get a dirty look for coming so early. I am from New Jersey and was just passing through town on 80 East in the early morning hours when I needed help with my Ford vehicle after a blowout. I had to put my family in hotel just a few hours before I came into Ford. I was in such a rush to get back on road for our vacation to Niagara Falls. Our Niagara Falls Hotel was already booked for this night. Service Manager listened to my story that I was far way from home and made me feel at ease that he would get me back on road as soon as possible. The service manager and his staff got me back on the road very quickly. Gave me excellent advice too on my spare for safety with my family. I was very pleased with everything. We made it to Niagara Falls Canada that night! Yeah! Thank you, Walters family More

Fantastic service center. Every time I have service appointment with Bill Walsh ford in Ottawa IL i always leave satisfied. All the way from check in to check out they are curt Every time I have service appointment with Bill Walsh ford in Ottawa IL i always leave satisfied. All the way from check in to check out they are curtious and professional. Great group of people working at this dealership. More

Shady Salesman This salesman was shady, dishonest and completely un-trustworthy. I didn't trust him the moment I walked in the door. I found a Ford F-150 online and This salesman was shady, dishonest and completely un-trustworthy. I didn't trust him the moment I walked in the door. I found a Ford F-150 online and emailed the dealership that I was interested the same day. They responded quickly. The next day, the website showed that the price of the truck had increased by $1,500. I replied to the email that I would not be driving over 100 miles to look at the truck as the price had increased. A salesman called me and asked me what price I had seen online. He asked me to send him a screenshot and told me to come on up as they would honor the price. I let him know what day and what time I would be there. When I got there, the truck was parked out front and there was another customer in the truck. The salesman that I had spoken to said "Well it's first come-first serve and I didn't know you were coming." I replied Yes- you did because I talked to you on Saturday. He then asked me if I was interested in any other vehicles on the lot and I said No. Then he told me that guy wasn't buying the truck and we could take a ride in it. During the test drive, he again told me they would honor the internet sales price. He also mentioned that he had me in his appointment book at 4:30 (just minutes earlier he didn't know I was coming?) When we got back to the dealer, they took my trade in for a drive and he came back to tell me that they would NOT honor the price I saw online because it was a special sale. I believe that he had already sold the truck to the other gentleman. He lied to me multiple times in our conversations and changed his story about the online price numerous times. What a waste of time. GO SOMEWHERE ELSE!! More

Worst dealership I have ever dealt with. Worst dealership I have ever had the experience in dealing with. First off purchasing the vehicle took around 4 hours to complete. It seemed like ever Worst dealership I have ever had the experience in dealing with. First off purchasing the vehicle took around 4 hours to complete. It seemed like everyone sat around, not really trying to get things rolling. We traded in a vehicle of ours that had just a couple of payments left on it and we had just mailed in the payment for that month. They said they would pay this month and the last payment and we would be reimbursed our check we sent in. Well two months later we are getting calls from the bank saying we are late on payments for our vehicle we traded in! They never sent the pay off like they said they would. We called every day for about two weeks leaving messages about every other day and no one gets back with us. Finally we somehow get ahold of a finance woman that works for bill walsh and she was the only one that would answer her phone. I mean no one..... no one, would pick up our phone calls at the dealership. Their receptionists would answer and transfer us to the manager and he would not pick up his phone. He would let it ring to voice mail and we would leave a message and he still would not get back with us. Lastly the woman in finance sent "a" payoff and what do you know, its $12 short of what the payoff was, and here again the bank is calling us to pay the remainder. So its been 3 months, we haven't still heard from the actual dealership we dealt with, they still haven't payed the correct payoff, and we still haven't gotten our reimbursement check from which they promised we would. Be warned everyone! WORST DEALERSHIP I HAVE EVER DEALT WITH!!!!! More