Billy Craft Chrysler Dodge Jeep Ram

Lengthy repair that was told would only be 2 hours My repair work was estimated to take 2 hours. I left my van at 0830 and at 4pm was not ready. When I expressed difficulty because I needed to be somew My repair work was estimated to take 2 hours. I left my van at 0830 and at 4pm was not ready. When I expressed difficulty because I needed to be somewhere at 5pm they offered a loaner vehicle. The loaner vehicle was a 2 door vehicle. My vehicle is a van. I have 4 children. I was thankful for the loaner vehicle, however, the vehicle given made it difficult to get my children to school the next day. I did not have time the day before to speak to manager about a different loaner option as I needed to be to work at 5pm. More

Great Experience Bo was patient and more than willing to answer all my questions. Worked with him through email and in person and each experience was great. No complai Bo was patient and more than willing to answer all my questions. Worked with him through email and in person and each experience was great. No complaints here. More

Oil Change I have been bringing my RAM in to this dealer for years. I have had a few issues from time to time, no one is perfect. BUT, my last oil change, I no I have been bringing my RAM in to this dealer for years. I have had a few issues from time to time, no one is perfect. BUT, my last oil change, I noticed that the Tech had spilled oil all down the side of my engine. It dripped for months and smelt of burnt oil. I brought it in again last week, reminded them of the problem and YES they did it again. So, not too happy about the quality of the oil change. More

New Jeep experience Bob was super helpful throughout the new car buying process. We shared what we were looking for and he delivered. We appreciated all he did for us! Bob was super helpful throughout the new car buying process. We shared what we were looking for and he delivered. We appreciated all he did for us! More

Could not find the problem I took my Dodge Journey in to get an oil change and asked them to check my front, left tire for a slow leak. I had filled the tire up with air four t I took my Dodge Journey in to get an oil change and asked them to check my front, left tire for a slow leak. I had filled the tire up with air four times over a few weeks, and I knew it had a problem. When I picked up my car, they said they did a soap test and there was no leak. A week later it was down to 12 lbs. again. I called and raised cane! I had to get a ride to meet me at the dealership, because they didn't have time to come get my car. So I had to take off another hour of work. I was not happy. at all... More

Windshield whistling. The dealership worked through the issue by replacing the windshield only to find it to be the heater box seal leaking when placed in recirculation mo The dealership worked through the issue by replacing the windshield only to find it to be the heater box seal leaking when placed in recirculation mode. They stuck through this frustrating issue and I thank them for that. The truck is nice and quiet. More

Recalls I had two recalls on my Chrysler Pacific, you all fixed one, needed to order a part for the other recall. Its been several weeks since, but so far I had two recalls on my Chrysler Pacific, you all fixed one, needed to order a part for the other recall. Its been several weeks since, but so far no word from you all that the part is in. Harold Knowles More

Recall service performed Called, provided the information required, drove up, welcomed courteously, directed to the waiting room...hour later everything was done, they explain Called, provided the information required, drove up, welcomed courteously, directed to the waiting room...hour later everything was done, they explained what transpired and I was directed to the door :) More

Craft Service Prompt, timely & courteous service by the technicians. My only issue is the cost of the part & labor for the part installation- Need to work on the co Prompt, timely & courteous service by the technicians. My only issue is the cost of the part & labor for the part installation- Need to work on the cost. More

My car was ready even before promised. The runner got me to work on time and was very pleasant. Zack Boyd was very friendly and helpful as was all of the Service Staff that I dealt with. The runner got me to work on time and was very pleasant. Zack Boyd was very friendly and helpful as was all of the Service Staff that I dealt with. More