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Billy Craft Chrysler Dodge Jeep Ram
Lynchburg, VA
508 Reviews
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Showing 508 reviews
June 04, 2018
Repair Zack was very helpful during our repair. He returned calls and was very attentive to the issue. He aided in talking with our extended warranty compan Zack was very helpful during our repair. He returned calls and was very attentive to the issue. He aided in talking with our extended warranty company and utilizing that warranty. More
by theagilliam
Verified CustomerEmployees Worked With
Zack
Helpful June 04, 2018
oil change fast courteous service, , waited for vehicle, went over items with me at end, no muss no fuss. answered all my questions. vehicle delivered as clea fast courteous service, , waited for vehicle, went over items with me at end, no muss no fuss. answered all my questions. vehicle delivered as clean as i brought it in. More
by mdbhro
Employees Worked With
jpshua henry, boyd,
June 04, 2018
Four Ss: Smiling, Sincerity, Service and Satisfied. The Zack Boyd always smiles, looks at us (the customers) and greets us on arrival. Very attentive, he is sincerely interested in correct evaluations o The Zack Boyd always smiles, looks at us (the customers) and greets us on arrival. Very attentive, he is sincerely interested in correct evaluations of the problems and honest estimates for the repair. Our service is always timely and complete. We've been satisfied customers for more than 50 years (Adams now Craft). More
by LM4748
Employees Worked With
Zack Boyd
June 04, 2018
Inspection It was easy access and time obtain a inspection was great. The waiting area was nice. Need the tv menu list for tv . Plus child area great It was easy access and time obtain a inspection was great. The waiting area was nice. Need the tv menu list for tv . Plus child area great More
by PENNYF222
Employees Worked With
Ken Kraft, Chris Davis
June 04, 2018
Wasting my time on recall? This is the third recall for my Jeep but they made it surprisingly easy. They showed me was needed to be repair, took my car back immediately and fini This is the third recall for my Jeep but they made it surprisingly easy. They showed me was needed to be repair, took my car back immediately and finished the job 10 minutes ahead of the promised time. Good job! More
by fandm74
Employees Worked With
Chris Davis
June 04, 2018
Concern with positive outcome I arrived to have my car serviced for traction and ABS lit display. On arrival I was greatly kindly and assured that I would know what was going on wi I arrived to have my car serviced for traction and ABS lit display. On arrival I was greatly kindly and assured that I would know what was going on with my car. A short time later I was advised of the concern, which was the same displayed at the local auto parts store on their computer. I was advised of the parts and labor but also a concerning $90 charge for the diagnostic service. This is concerning for a few reasons, one the price because the local auto parts store accomplished the same in 5 minutes for free, but mainly because I was never advised on arrival that the diagnosis would even be charged. I was not going to pay $90 extra dollars, plus labor equaling $240+ for a $25 part. The service tech returned shortly with an apology for the inconvenience and would not charge me for the diagnosis due to no advisement. The reason for the 5 star review is because the problem was quickly discovered and corrected and I was able to have my car serviced. Mistakes happen and most dealerships would have continued to take advantage of a situation that was their mistake, instead I was treated fairly. Thank you to the service tech that corrected my problems, I will return for this reason. More
by jaybrooks962
Employees Worked With
Ken Kraft, Chris Davis
June 03, 2018
Great Experience Devin Smoot was so patient and kind and answered all our questions. We knew we had the perfect salesman after our first visit with him ...Thank you De Devin Smoot was so patient and kind and answered all our questions. We knew we had the perfect salesman after our first visit with him ...Thank you Devin More
by katiejane1
Employees Worked With
Devin Smoot
February 01, 2012
Our Chrysler Voyager needed five steering racks during our ownership of six years and during the warranty period. Fortunately, we had purchsed an extended warranty that covered the previous four. On rac our ownership of six years and during the warranty period. Fortunately, we had purchsed an extended warranty that covered the previous four. On rack number five the warranty had finally expired. We contacted Chrysler, which agreed to pay for half of the new rack (they should have paid for all of it as it was demonstrably defective - again). Chrysler communicated with Billy Craft Chrysler Jeep to handle the repair. When I made the appoointment, the Service Manager intervened and refused to honor the agreement leaving us to pay for the entire repair. The staff appeared shocked but could do nothing - nor could Chrysler. The van now appears to need another steering rack. Thank you Billy Craft Chrysler Jeep for defective customer service on a defective product. More
by Rover2012
Employees Worked With
Service Manager
