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Billy Craft Chrysler Dodge Jeep Ram

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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Showing 508 reviews

August 29, 2018

Thanks Kenny did an awesome job of working us in and completing the work on time. My daughter was visiting and i needed her car checked before she traveled b More

by ehensley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
Aug 29, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

August 28, 2018

Jeep Wrangler JL purchase Bo was wonderful with us from day one! When we couldn’t find exactly what we wanted in a Jeep he offered to place an order for us. When I had to come More

by Mom2SNSH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Ryan Grimes
Aug 29, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Mom2SNSH, we are truly grateful for this awesome review! We are thrilled that Bo was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new Jeep! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 27, 2018

Zach was great! Zach was great at keeping me up to date on the status of my vehicle and was very responsive if I sent him a text back. More

by lwhelan67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 27, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

August 27, 2018

Service prior to traveling. The service staff listened to and addressed concerns that I have regarding my car. Zach is knowledgeable and willing to consult with other staff on i More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 27, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

August 27, 2018

xxxx poor service My car was there for 8 hours of work and they took 4 1/2 weeks to do it. the information about the repairs wasn’t communicated to me not unless I call More

by lmiller6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Boyd
Sep 27, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

August 27, 2018

Recall, oil change, and state inspection Service was professional and on time. Took less time than he promised! Waiting area and men's room were immaculate and coffee and donuts were surpris More

by fandm74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 28, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

fandm74, thank you for using our service department. We are glad that our team was a great help to you. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 24, 2018

Great experience Kenny greeted me upon arrival and was able to shuttle me home and back when work was completed. Repairs and services were done quickly. Great experien More

by sdrams01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
Aug 24, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

sdrams01 thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

August 24, 2018

Fixed brakes m. They did a wonderful job fixing my brakes. They sent me texts to update me throughout the process and were very helpful. I enjoy the text feature they More

by RYANBALLVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 24, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

I sincerely thank you for going out of your way to write this review about your experience at our dealership, RYANBALLVA. We love hearing about customers that have a great experience at Billy Craft CDJR and we are glad you are one of them. It is great to know that our team took care of your automotive needs. Please do not hesitate to contact us if you have any questions about your car. Ken Kraft, General Manager, kkraft@craftauto.net

August 24, 2018

Awesome They always do a great job plus the found that my fuel Filters had expired call me at once to let me know and replace them while I had my truck in for More

by kaypickeral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 24, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

August 24, 2018

Great exoerience This was our first experience with Billy Craft. They were quick, with excellent communication! Text messages were prompt and kept us informed through More

by Jeep owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know all of their names but everyone was nice to work with. , Zach Boyd
Aug 27, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thanks for your perfect review, Jeep owner! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

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