Billy Craft Chrysler Dodge Jeep Ram

GREAT!!! I live in Altavista and have a jeep dealer that would not return calls to set up service, so after looking on the internet I found Billy Craft and cal I live in Altavista and have a jeep dealer that would not return calls to set up service, so after looking on the internet I found Billy Craft and call and got the appoint and everything was taken care of. Great place and people. More

Taking care of Jeep Liberty recall I received a notice in the mail that my Jeep liberty was being recalled to fix a safety issue. I called the dealer to set an appointment but they sai I received a notice in the mail that my Jeep liberty was being recalled to fix a safety issue. I called the dealer to set an appointment but they said they did not have the parts yet but would call when they arrived They did call a couple of weeks later to say they had the parts and set up an appointment. I arrived on time and was told that it would take about 2 hours to complete. I waited in their customer lounge, had some coffee and donuts and in less than an hour a service rep came in and said the Jeep was ready. Good, courteous, fast service. They under promised and over delivered. More

Good service Service was good. However, the technician did not inflate tires properly to 39psi as requested. Service for recall and tire rotation was fast. The ma Service was good. However, the technician did not inflate tires properly to 39psi as requested. Service for recall and tire rotation was fast. The manual calls for 39psi also. More

Service Center review When I came for an oil change I also asked that my driver side weather strip be fixed or replaced as it was loose. I left it overnight so there was ti When I came for an oil change I also asked that my driver side weather strip be fixed or replaced as it was loose. I left it overnight so there was time to fix it. I was told that it was not under warranty even though I had asked for it to be before. I said fine, I will pay for it. When I picked up my Jeep it had not been fixed and I was treated as if it were my fault and that I needed to go to parts to order the part. I went over to parts and they said that they had plenty of them because it was a common item. I went back over to my service adviser and he asked if I would like to go ahead and pay for it even though I could not wait on it. Duh! I said I would pay for it when it was done and would have to make another appointment. I have been thinking of using another dealership to do my work from here on out.. I have been very disappointed in Craft. More

Great service! Fast and friendly service! The employees did all they could to make our visit an enjoyable one. They got us in and out quickly. Recommend them highly! Fast and friendly service! The employees did all they could to make our visit an enjoyable one. They got us in and out quickly. Recommend them highly! More

Easy and efficient I recently got messages that my vehicle had a couple of recalls. I had some trouble using the online scheduling system, and ended up calling to make I recently got messages that my vehicle had a couple of recalls. I had some trouble using the online scheduling system, and ended up calling to make an appointment. In June, a belt on my passenger side door was grinding. A part was ordered, and I was told they would notify me when it came in. I never got the notification, or if I did, I was out of the country. When I returned to the US, I needed to call in order to find out about the part. The situation was not a problem, but I was left wondering. Other than those two issues, I have no complaints about the service that I receive at this business. They do a terrific job! More

Hassle Free Working with Bo & Ryan was as hassle free as can be. I drove from Delaware and would do it again just to get the service that I received from Billy Cr Working with Bo & Ryan was as hassle free as can be. I drove from Delaware and would do it again just to get the service that I received from Billy Craft CDJR. They even came out to help in the hot weather to install my son's car seat! More

Very professional Shop did a great job servicing my vehicle. Work was done quickly and Zach was very friendly and professional. I would highly recommended crafts servic Shop did a great job servicing my vehicle. Work was done quickly and Zach was very friendly and professional. I would highly recommended crafts service department. More

Service Visit The service was fast and efficient. Service advisor did an excellent job. The waiting area was very nice and clean as was the service area. The service was fast and efficient. Service advisor did an excellent job. The waiting area was very nice and clean as was the service area. More

Recall software update while I waited I took my 2018 Grand Cherokee to Billy Craft CDJR for a software update under a recall. They completed the upgrade in a reasonable time while I waite I took my 2018 Grand Cherokee to Billy Craft CDJR for a software update under a recall. They completed the upgrade in a reasonable time while I waited in their lounge. More