About a year and five months ago, I purchased a new F-150 from Billy Howell Ford. Immediately, there were several issues with the vehicle. I returned the vehicle to have those items repaired. When I picked up the truck, none of the problems had been repaired. I was told by Tom that parts needed to be ordered and he would call me when they came in. Weeks went by and I didn’t hear from Tom. To keep this somewhat short, every time I called, there was an issue. The camera wasn’t in, etc. This went on for a long time with Tom saying he would call me back and not doing it.
Eventually, I reach Tom and took the truck in again for repairs. They kept it about 4 days. When I got it back, nothing had been repaired. Again, I was told they had to order parts and would call me when they came in. Of course, there was never a return call from Billy Howell Ford.
On August 28, I sent an e-mail to Bill Howell about the problems. He called me the following day and said that his dealership didn’t do business this way and he assured me that the problems would be corrected. He assigned the case to Glenn (I don’t know his last name). I talked to Glenn and said I would call him after the holiday to schedule an appointment to take in the truck. As I had said I would do, I called him the following week. He did not answer so I left a message.
It is now a month later and Glenn has not returned my call. Even if I had not called him, a good business person would have followed up on the conversation. Nor has Bill Howell bothered to follow up and see if the issue has been resolved.
I guess my business is not very import to Billy Howell Ford.
For anyone want to purchase a Ford vehicle, I would suggest they go to a different dealer.