Billy Howell Ford Lincoln

We have purchased 6 vehicles at Billy Howell and have always gotten awesome customer service. The staff is friendly, professional and knowledgeable. We really like dealing with a local dealership and thi always gotten awesome customer service. The staff is friendly, professional and knowledgeable. We really like dealing with a local dealership and this one is the best! More

I had my 2018 F-150 transmission serviced on 1-24-22 (and cooling system and spark plug replacement) at Billy Howell Ford. I began to have them service my truck after I moved to Cumming in May of 2021. cooling system and spark plug replacement) at Billy Howell Ford. I began to have them service my truck after I moved to Cumming in May of 2021. Within 2 weeks my transmission began shifting VERY erratically. Sometimes going "out of gear" suddenly and shortly after going back into gear suddenly. I spoke to the service, manager (because I couldn't get a return call from Mike Kelly-the service advisor I had seen) and was told it might have something to do with increased viscosity of new transmission fluid. I was told to bring it in to have checked. I finally was able to on 3-28-22 (some delay as their transmission "guy" was on vacation). I waited for the service for about 2 hours and was then told by Mike Kelly that I needed to replace the transmission - cost would be $7,700+ dollars for a Ford rebuilt transmission. I was stunned as I had had no problem with the transmission until about 1-2 weeks after they had "serviced" it. Told them I would take the truck home and decide what to do. Mike told me he would contact the Ford service rep and see if Ford would help out in some way (financially). He said it would take a couple of days to get an answer from Ford. I called Akin Ford in Winder and the cost to do exactly the same-replace with a Ford rebuilt transmission would be $6,500. A week later (about April 4th) I called Mike to see what Ford said. He told me they hadn't responded to him yet and that he would let me know as soon as he heard -he wanted to get it fixed as badly as I did. Today is April 16th and I still haven't gotten a call from him. I have tried to call him twice since April 4th and left messages for him to please call me. I haven't heard a word from him. I have traded the truck now. I mentioned the problem to Akin Ford in Winder and took about a $4,000 to $5,000 loss due to the problem. I will never set foot in Billy Howell Ford again. I'm very disappointed that there isn't a Ford dealer close to me that I can trust. More

Terrible service. We came out of town to visit my husbands family for the holidays. We were supposed to leave on Sunday when our new 2020 expedition started running rough: we had it towed to the Howe husbands family for the holidays. We were supposed to leave on Sunday when our new 2020 expedition started running rough: we had it towed to the Howell since it was under warranty still. It had a bad injector so they told us they were going to call and order the part and it would be here Tuesday morning. Tuesday came and went and we never even got a phone call we had to call and after multiple attempts finally spoke to someone who told us the part never showed up…so in the mean time they started a 12hr job on a different vehicle and are now telling us our 2hr max injector getting fixed won’t be done until Thursday night or Friday. I only found out this info because I called corporate and they called the dealership to get this info since we haven’t heard anything yet again and it’s going on Thursday. The excuse is very unsurprisingly COVID…. Give me a break I love how big companies use that as an excuse because they don’t want to do there jobs if you’re short staffed say that don’t give a time frame and be a week past what you said. I will never purchase another ford the customer service is ridiculous you pay $70,000 for a vehicle and they don’t care if it takes a crap after 10,000 miles as long as they get the money in their pocket! More

I bought a used F150 on October 6 from Ibraim Eminov. He was AWESOME! He and Joe answered every question we had, didn’t push us into anything, and made us feel like they wanted to sell us the right vehicle. was AWESOME! He and Joe answered every question we had, didn’t push us into anything, and made us feel like they wanted to sell us the right vehicle. Once it went to figuring out a monthly payment, the sales manager worked with us to get it closer to what we needed. Two weeks later, I had to take it in because something was wrong that should have been caught before it was sold. Even though I was supposed to have a $250 deductible, Jeff Stevens from the service department talked to sales and waived it because “it was the right thing to do.” Even though I agree with him, I’ve never really experienced a car dealership that was interested in what was right when money was involved. In two weeks, I was able to have firsthand experience with sales and service that ensured my future business with them. More

Great dealership to work with. The Sales Agent Joe Sullivan was fantastic. He answered all the questions my husband and I had regarding the vehicle we purchased. I spent over a month researching and l Sullivan was fantastic. He answered all the questions my husband and I had regarding the vehicle we purchased. I spent over a month researching and looking at alot of vehicles before I found the one that I wanted. So I want to say a Big THANK YOU to Billy Howell Ford and Joe Sullivan for helping me find the vehicle I wanted and giving great customer service. More

The worst dealership that I've ever dealt with.ItWas allDouble talk.Never buy from a dealership allDouble talk.Never buy from a dealership More

Took my truck in for an oil change, dropped it off 4hrs early for a 2oclock appointment when I went to pick it up at 4pm they haven't even started. After another 2hrs of waiting I asked for my truck back. early for a 2oclock appointment when I went to pick it up at 4pm they haven't even started. After another 2hrs of waiting I asked for my truck back. They reinsured me that it was almost done, they offered me a free oil change and I refused. I suggested that I would start going some place else since this has been a reoccurring habit every time I come in. He actually made a comment that there business is doing just fine. Got home and my truck was leaking oil and they lost a part. After taking it back up for them to fix their mistake they had to order the part. I waited another week with no phone call to inform me about the ordered part, I called them and they clearly forgot to order it. Now it's been another week and I'm still waiting on the part and a phone call from Ford to inform me what is going on. I have called them and left messages but have not received any return calls. I've been working with Jeff. The quality of work and customer service is poor. This is actually my second review, however I took the first one down after the manager called and promised to fix another issue we had months ago. I will NOT be taking this review down and after my truck is repaired I will not be returning. More

I've purchased 3 cars from this dealer - dating back to 2005 and my last few service trips have been less than satisfactory. Had a tire replaced from road damage and they scuffed my wheel replacing the ti 2005 and my last few service trips have been less than satisfactory. Had a tire replaced from road damage and they scuffed my wheel replacing the tire. Had an issue with smart access on the pass side and they said they could not duplicate the problem. (as it turns out the service order incorrectly indicated the driver's door, but no one thought to check the other side?? Or call for clarification. Seems everyone in the service area is nice, but no one answers the phones there and every time I call, it's a long wait to get to someone. Add to that, they no longer seem to take care of our expensive cars while servicing.. Looks lik eI will need to look elsewhere for Ford service. More

If you want to save yourself time and headache, avoid this Ford dealership at all costs. I purchased a Ford, rebuilt 7.3 powerstroke diesel motor from them because they assured me it was the most reliabl this Ford dealership at all costs. I purchased a Ford, rebuilt 7.3 powerstroke diesel motor from them because they assured me it was the most reliable option to get my truck in good working order. My truck is a work truck and it's how I make a living. The new motor developed an oil leak within the first 5,000 miles put on the motor. I brought it to the service department, and it took them 3 weeks to replace one gasket and get the truck back to me- telling me that it was all good to go. The first day after getting my truck back, I put a clean piece of cardboard underneath the motor to see if they fixed the issue. I came outside the next morning, and there was fresh oil drops all over the cardboard. I called the dealership and they told me to bring the truck back in; they have had my truck for over a month now. They told me it has multiple oil leaks now. Very rarely do they ever answer the phone and they never call me (the customer) to provide updates. I asked if they had a courtesy vehicle to use and they told me no. So basically, I have been without my work truck for a total of 8 weeks. All because I trusted them when they told me a Ford rebuilt motor was the most reliable option and that it comes with a 3 year warranty. 9 out of 10 times, when I do get to talk to someone, they give me an excuse saying: "the diesel tech had a doctors appointment", or "he called in sick", "you're next in line", "we had to order additional parts", "we're short staffed"; all of this is extremely infuriating because I either have to spend even more money renting a car or borrowing vehicles from co-workers to tow trailers so I can try to continue to make money. I will NEVER own another Ford. More

2012 ford focus I had purchased my ford focus as a mothers day gift. Little did I realize ford decided to recall the transmission. I have been in the service departme I had purchased my ford focus as a mothers day gift. Little did I realize ford decided to recall the transmission. I have been in the service department more times than at home and with many different rentals. Finally came to a point where they said they can't service my car anymore after 8 or 9 times .I just don't understand why not replace it if it was recalled they knew that it was bad. More