Billy Howell Ford Lincoln

The Great Experience at Billy Howell From our search for the right vehicle to the delivery every person at the dealership was fantastic. I especially want to thank Cory, Bruce and Dan fo From our search for the right vehicle to the delivery every person at the dealership was fantastic. I especially want to thank Cory, Bruce and Dan for all that they did to make the final selection and delivery a very enjoyable experience. More

Fantastic Can't ask for a better experience. Everything done on time and with the professional expertise I expect. You guys are the best. Thanks BHF! Can't ask for a better experience. Everything done on time and with the professional expertise I expect. You guys are the best. Thanks BHF! More

Great service, every time! Brought in for repair on a air bag issue. Jeff Stevens was courteous and explained everything thoroughly. The folks at the dealership are ALWAYS nic Brought in for repair on a air bag issue. Jeff Stevens was courteous and explained everything thoroughly. The folks at the dealership are ALWAYS nice and friendly....One young lady, seeing that I was working while I waited, asked if I needed an empty office to work in while I waited....I thought that was customer service at its best. Thank you as always. More

Did an awesome job of fixing my truck late on a Friday Towed my truck and repaired it on the same day. That was big in my book because most dealers don't go the extra mile and provide real customer servic Towed my truck and repaired it on the same day. That was big in my book because most dealers don't go the extra mile and provide real customer service like they actually care like used to be the norm 20-30 years ago.... If you want my business that is what I expect. Also expect you to be prompt about proactively resolve issues with workmanship on repairs. That is the ultimate test. How do you treat me when I come back with an issue on your repair work.... More

Fantastic Service Dept - Timely Turn Around Time Great experience. Quick turn around time while i waited. Always a fast turn around when I wait in the Service Dept area. Highly recommend the Service Great experience. Quick turn around time while i waited. Always a fast turn around when I wait in the Service Dept area. Highly recommend the Service Dept at Billy Howell More

Heat related starting issue Had an issue that the car would not start if it sat in the sun. The service department did a great job figuring out what the problem was, correcting Had an issue that the car would not start if it sat in the sun. The service department did a great job figuring out what the problem was, correcting it and making sure that fixed the problem. Thanks to Tom for helping on this one and keeping me informed every step of the process. More

The fault was mine and you still made it right. I misunderstood how to use my Total Care by Easy Care. Paula Waters went above and beyond to ensure that I received what I was supposed to receive and I misunderstood how to use my Total Care by Easy Care. Paula Waters went above and beyond to ensure that I received what I was supposed to receive and is still working to handle past repairs. I can not thank her enough. More

Wanted New, Bought Used How amazing is it when you go to a new car dealership and they are just as happy to sell you one of their used cars. Randy was a fantastic, no pressur How amazing is it when you go to a new car dealership and they are just as happy to sell you one of their used cars. Randy was a fantastic, no pressure salesman. Thanks Billy Howell team. More

Quick and Easy with splashes of great hospitality Thank you for helping the spunky 82 year old buy a new car! A beautiful RED one that she is certain to enjoy for a long time. Brenda made the proc Thank you for helping the spunky 82 year old buy a new car! A beautiful RED one that she is certain to enjoy for a long time. Brenda made the process so painless and even served us a great lunch while we waited for all the paperwork. More

RV service Service was prompt and thorough. Service advisor, Tom Longerbeam, was helpful and pleasant. I'm comfortable that my vehicle is getting proper care. Service was prompt and thorough. Service advisor, Tom Longerbeam, was helpful and pleasant. I'm comfortable that my vehicle is getting proper care. Look forward to a long relationship with this dealer. More