Billy Howell Ford Lincoln

Trusting and caring dealership Amazing service experience. I love working with this service team. They always greet me with a warm and welcoming smile. They truly make you feel r Amazing service experience. I love working with this service team. They always greet me with a warm and welcoming smile. They truly make you feel right at home. Plus they have amazing masssage chairs that make any wait a wonderful experience. I even sent my daughter their to have brakes put on her car which is not a Ford and they made it a priority to to take care of her needs quickly and efficiently at a great price. If you are going anywhere else you would be making a mistake. More

Terrible Brought my Ford here to be fixed for what appeared to be an electrical issue. Service personnel said that garage was backed up and that it would take Brought my Ford here to be fixed for what appeared to be an electrical issue. Service personnel said that garage was backed up and that it would take a while to find the problem. I didn't expect them to drop everything and put my car first but... After waiting 9 days they said they still no idea how to fix my car just kept saying that it was an electrical issue and the service person was very nonchalant about it. I was renting a car and the costs on rental was mounting so I called Mall Of Georgia Ford and explained what my problem was. They assured me that they could fix my car if I bring it to them..but made no guarantees of course. I informed the service manager that I was having my car towed to another facility to have it fixed. He just said okay walked away. I was not rude, loud or disrespectful but this service person clearly doesn't know a thing about customer service or courtesy. My car was towed to Mall Of Georgia Ford where I was met with courtesy. They were also backed up with vehicles and all of there garages were full. But they called me back late that afternoon and told me that they had an idea of what the problem was but would know more the following day. Sure enough they call me the next day and they have found the issue, told me what it would cost to fix it and how long it would take. Not only did they fix my car quickly.. (as I did not expect them to because there were so many ahead of mine)... but they also had enterprise give me their corporate discount on the car I was renting while my Ford was being repaired. I called the service manager at Billy Howell to express my disappointment with their crappy service. Left a message days ago which he has not returned my call. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. If you're in the Cumming Buford area and looking to buy a new Ford ..go to Mall of Ga Ford. At least they know how to treat customers. More

Fantastic service and welcoming environment The friendly and attentive service I received has to be mentioned. I'm a new customer but Tom welcomed me as a regular. He was proactive in checking f The friendly and attentive service I received has to be mentioned. I'm a new customer but Tom welcomed me as a regular. He was proactive in checking for recalls and having them done without me having to make the request. I appreciated that. The overall environment is comfortable and filled with friendly faces. I will continue to bring my car to this location although another is 20 minutes closer to my home and work. More

The Best Dealership for Sales & Service My husband and I recently bought our second Mustang GT from this dealership. Our experience buying the first car was awesome in every way imaginable. My husband and I recently bought our second Mustang GT from this dealership. Our experience buying the first car was awesome in every way imaginable. There was no pressure and the entire staff was friendly and professional. For two years, we brought our first Mustang back for service, and the entire staff remained consistent in kindness and professionalism. Also, Randy Mankovitch was so great to work with the first time around that we had no doubt that he was absolutely the salesperson we wanted to go to for the second purchase. He was easy to work with, very informative about the vehicle, and just a super guy. More

Great service Clear and honest diagnosis, quick and efficient repair, exactly what I would expect from a top class service department of a car dealership. Will defi Clear and honest diagnosis, quick and efficient repair, exactly what I would expect from a top class service department of a car dealership. Will defintely go back More

Great service and friendly staff. I've been going to Mike Kelly for several years now. I have always had a very good experience having him as my service advisor. I've been going to Mike Kelly for several years now. I have always had a very good experience having him as my service advisor. More

The best experience leasing a car We arrived at the dealership at 10;00 AM and rode out at 2:30 PM. with a new Ford Fusion. The car was fully serviced and all paper work completed. Bre We arrived at the dealership at 10;00 AM and rode out at 2:30 PM. with a new Ford Fusion. The car was fully serviced and all paper work completed. Brenda McCain and Dudley Bentle did a great job. More

F250 brake repair Our truck was towed to the dealer after we had returned home. The entire repair request was arranged by telephone. The service manager was courteous a Our truck was towed to the dealer after we had returned home. The entire repair request was arranged by telephone. The service manager was courteous and clear in his explanation about the needed work and the cost. The work was completed in a time ly manner. We have never dealt with this dealer because it is quite a distance from where we live. My wife and I were so pleased with our experience at Billy Howell Ford that we wish they were close enough use them on a regular basis. More

Vehicle Service Scheduled an appointment, arrived a few minutes early was greeted within 2 minutes, information given, vehicle serviced and left approximately 30 minu Scheduled an appointment, arrived a few minutes early was greeted within 2 minutes, information given, vehicle serviced and left approximately 30 minutes later. Prompt and courtesy. More

Low pressure. Great service Wayne and Dudley went the extra mile to help us find the right vehicle. The entire experience was very easy and fast. I highly recommend them if your Wayne and Dudley went the extra mile to help us find the right vehicle. The entire experience was very easy and fast. I highly recommend them if your in the market for a automobile. More