Billy Howell Ford Lincoln

Heat related starting issue Had an issue that the car would not start if it sat in the sun. The service department did a great job figuring out what the problem was, correcting Had an issue that the car would not start if it sat in the sun. The service department did a great job figuring out what the problem was, correcting it and making sure that fixed the problem. Thanks to Tom for helping on this one and keeping me informed every step of the process. More

The fault was mine and you still made it right. I misunderstood how to use my Total Care by Easy Care. Paula Waters went above and beyond to ensure that I received what I was supposed to receive and I misunderstood how to use my Total Care by Easy Care. Paula Waters went above and beyond to ensure that I received what I was supposed to receive and is still working to handle past repairs. I can not thank her enough. More

Wanted New, Bought Used How amazing is it when you go to a new car dealership and they are just as happy to sell you one of their used cars. Randy was a fantastic, no pressur How amazing is it when you go to a new car dealership and they are just as happy to sell you one of their used cars. Randy was a fantastic, no pressure salesman. Thanks Billy Howell team. More

Quick and Easy with splashes of great hospitality Thank you for helping the spunky 82 year old buy a new car! A beautiful RED one that she is certain to enjoy for a long time. Brenda made the proc Thank you for helping the spunky 82 year old buy a new car! A beautiful RED one that she is certain to enjoy for a long time. Brenda made the process so painless and even served us a great lunch while we waited for all the paperwork. More

RV service Service was prompt and thorough. Service advisor, Tom Longerbeam, was helpful and pleasant. I'm comfortable that my vehicle is getting proper care. Service was prompt and thorough. Service advisor, Tom Longerbeam, was helpful and pleasant. I'm comfortable that my vehicle is getting proper care. Look forward to a long relationship with this dealer. More

Service Department Mike Folley and his ace team did a great job on keeping mu 2013 Ford Fusion in tip-top shape and fast but thorough service. Mike Folley and his ace team did a great job on keeping mu 2013 Ford Fusion in tip-top shape and fast but thorough service. More

Trusting and caring dealership Amazing service experience. I love working with this service team. They always greet me with a warm and welcoming smile. They truly make you feel r Amazing service experience. I love working with this service team. They always greet me with a warm and welcoming smile. They truly make you feel right at home. Plus they have amazing masssage chairs that make any wait a wonderful experience. I even sent my daughter their to have brakes put on her car which is not a Ford and they made it a priority to to take care of her needs quickly and efficiently at a great price. If you are going anywhere else you would be making a mistake. More

Third vehicle purchase. Quality environment, professional sales and management staff, fair pricing and service. Worked with Dennis Aronson on finding right vehicle for a y Quality environment, professional sales and management staff, fair pricing and service. Worked with Dennis Aronson on finding right vehicle for a young driver. I explained what I was looking for and he knew of a vehicle that met the criteria that had yet to reach the car lot. Negotiating with Jerry McDonald on price was straight forward and seamless -- final price was more than fair. Dudley Bentle took care of me in financing and all was done quickly. This is the third vehicle my family purchased from Billy Howell. When pursuing the purchase of a vehicle, I find that I cast a large net in my initial search. When all is said and done, it seems I always end up at Billy Howell. I like the feel of a local dealership that has a proven record of quality service and product along with good people and fair pricing. More

Terrible Brought my Ford here to be fixed for what appeared to be an electrical issue. Service personnel said that garage was backed up and that it would take Brought my Ford here to be fixed for what appeared to be an electrical issue. Service personnel said that garage was backed up and that it would take a while to find the problem. I didn't expect them to drop everything and put my car first but... After waiting 9 days they said they still no idea how to fix my car just kept saying that it was an electrical issue and the service person was very nonchalant about it. I was renting a car and the costs on rental was mounting so I called Mall Of Georgia Ford and explained what my problem was. They assured me that they could fix my car if I bring it to them..but made no guarantees of course. I informed the service manager that I was having my car towed to another facility to have it fixed. He just said okay walked away. I was not rude, loud or disrespectful but this service person clearly doesn't know a thing about customer service or courtesy. My car was towed to Mall Of Georgia Ford where I was met with courtesy. They were also backed up with vehicles and all of there garages were full. But they called me back late that afternoon and told me that they had an idea of what the problem was but would know more the following day. Sure enough they call me the next day and they have found the issue, told me what it would cost to fix it and how long it would take. Not only did they fix my car quickly.. (as I did not expect them to because there were so many ahead of mine)... but they also had enterprise give me their corporate discount on the car I was renting while my Ford was being repaired. I called the service manager at Billy Howell to express my disappointment with their crappy service. Left a message days ago which he has not returned my call. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. If you're in the Cumming Buford area and looking to buy a new Ford ..go to Mall of Ga Ford. At least they know how to treat customers. More

Fantastic service and welcoming environment The friendly and attentive service I received has to be mentioned. I'm a new customer but Tom welcomed me as a regular. He was proactive in checking f The friendly and attentive service I received has to be mentioned. I'm a new customer but Tom welcomed me as a regular. He was proactive in checking for recalls and having them done without me having to make the request. I appreciated that. The overall environment is comfortable and filled with friendly faces. I will continue to bring my car to this location although another is 20 minutes closer to my home and work. More