Billy Howell Ford Lincoln

This was the single greatest car buying experience that we have ever had, and we have purchased a good number of vehicles. Bruce, Jerry and Dudley were great, professional, fair, ethical and friendly. We l we have ever had, and we have purchased a good number of vehicles. Bruce, Jerry and Dudley were great, professional, fair, ethical and friendly. We love our new Lincoln MKT and I would highly recommend this dealership to anyone looking to buy a new vehicle. I am tough on receiving good customer service and this dealership far exceeding my expectations. Thank you Billy Howell Lincoln More

These 3 gentlemen made the buying experience easy, enjoyable and painless. I had such a great experience, I returned the following day with my son and purchased a 2nd vehicle. I am looking forward to enjoyable and painless. I had such a great experience, I returned the following day with my son and purchased a 2nd vehicle. I am looking forward to a long time relationship. More

I have purchased one other vehicle from Randy at Billy Howell Ford, and because that was such a positive experience, I knew this was the only place I would go to purchase a new vehicle. I have never had Howell Ford, and because that was such a positive experience, I knew this was the only place I would go to purchase a new vehicle. I have never had so much fun making such a large purchase, and when you are even a little unsure of taking such a large step, it is always reassuring to know that you will not be deceived or pressured into buying something that doesn't necessarily fit your needs. I explained my financial situation to Randy, told him what I was interested in looking at and when I arrived at the dealership, he was prepared to show me a few vehicles that he thought would fit my needs. The work was all done for me by the time I got there, and after much discussion and comparisons, I confidently purchased a new 2012 Ford Escape. I could not be happier with my decision and I certainly hope that Billy Howell knows the value of their employees, but especially Randy Mankovitch! He is the best I have ever dealt with, and I have even sent my sister to him to purchase, which she did in December last year. She feels the same way I do about the decision, the dealership and the knowledge and expertise of Randy! Thank you so much for the whole experience! Robin More

Best experience EVER in purchase of new vehicle. Dealership went above and beyound iin meeting our needs to get the car and price we wanted. Highly recommend this dealership to anyone looking for Dealership went above and beyound iin meeting our needs to get the car and price we wanted. Highly recommend this dealership to anyone looking for a quality experience in finding a vehicle and dealership that is willing to go the extra mile to make it happen. More

Best car buying experience ever. Great, down to earth people without a bunch of hard selling. I'll definitely go back from my next vehicle. people without a bunch of hard selling. I'll definitely go back from my next vehicle. More

Excellent experience in purchasing a new vechicle, from meeting sales person, to test driving a vechicle and negotiating a price on new and trade in. Meeting with the business manager to consumate the dea meeting sales person, to test driving a vechicle and negotiating a price on new and trade in. Meeting with the business manager to consumate the deal was an enjoyable experience. More

I decided to get a second estimate on some damage done to my van when parked at the Mall of Georgia during the Christmas season.(some nice person decided to scrape the passenger side of my van without leavin my van when parked at the Mall of Georgia during the Christmas season.(some nice person decided to scrape the passenger side of my van without leaving me their name and number and a short apology)I had also clipped my driver's mirror exiting my garage and had knocked off the cover to the small indicator lights on the mirror. I had the first estimate done at the dealership where I always get my oil changes, tires rotated, etc. because these are the cars and vans that they sell and work on there and I'm a regular customer of theirs now for about 10 years now. I was told the van would have to be in the shop for 4 days and I would have to rent a vehicle for the down time. The estimate was about $1200. not including the rental vehicle. So without an appointment, first thing in the morning, on a rainy day I pulled into Billy Howell Collision Center on Canton Hwy. in Cumming to get the second opinion. I spoke with Todd Rainwater about getting an estimate and he went out in the rain and checked out the damamge. He asked for my keys and told me to wait inside and he drove the van around the to the back. About 15 minutes later the van was back in front and Todd informed me that the mirror did have to be replaced and the technician buffed out the scrapes and scratches. He said that if I wasn't satified with how it looked I could decide to have it painted and have the little dent removed. In the meantime he had the estimate written up to have the mirror replaced that would be in the day after next and that I wouldn't need an appointment, to just come in when it was convienient for me and it would only take about 15-20 minutes to replace. The mirror was $18 less than the first estimate and I examined the damamge to the passenger side and it was great. There was no charge for buffing out the damage and when I went in to get the mirror put on he was true to his word, only 15 minutes and the van was done. I want to thank this buisness for such wonderful, friendly, trusting,and caring service. Alot of times I feel that as a women I'm at a disadvantage when it comes to dealing with cars, repairs, and even purchasing a vehicle. You have gained my trust and I will tell all my friends about your service and how you treated me so well.Thank You! More

Very straight forward, no BS. I try to do my homework before I start the buying process. Enjoyed a very direct conversation instead of someone belaboring all their "costs & expenses" at length and tellin before I start the buying process. Enjoyed a very direct conversation instead of someone belaboring all their "costs & expenses" at length and telling me what I deal I'm getting and how they're almost giving it away. Other dealers were condesending... 'I didn't know what I was talking about...' Will consider them for future purchases. More

I came into Billy Howell Ford, as I needed some Warranty Work completed. I had never sat foot in this dealership before yesterday, and they did not know me from Adam. I went into the Service area, as I wa Work completed. I had never sat foot in this dealership before yesterday, and they did not know me from Adam. I went into the Service area, as I was 150 miles away from home, and needed some Quality FORD Service work performed. Specifically, I needed a “Ford Update” performed on my vehicle. I was greeted by a most pleasant Service Advisor, Paul Lyons, who listened to my situation. And even though it was already well into mid morning and I had no appointment whatsoever, with a smile Paul said he’d see if his Service Dept couldn’t just take care of my request. So I left my Ford Edge with him, and went shopping for a couple hours with a friend. I returned later in the day to this Dealership, the work was completed, and with another Smile, Paul handled the paperwork quickly for me, and made sure my vehicle was quickly brought up for me to get into. In summary, I felt TERIFFIC about this dealing with Billy Howell Ford. If I was in the Atlanta area, I would go out of my way to get my vehicle both Serviced there, and I’d come to them for a purchase as well. Job well done, Billy Howell Ford ! More

After several visits to other dealerships mainly Chestatee Ford, we looked at Billy Howell online and found the suv we were looking for. On a very cold and windy Saturday the employees treated us l Chestatee Ford, we looked at Billy Howell online and found the suv we were looking for. On a very cold and windy Saturday the employees treated us like family. They went above and beyond to get us into the car we wanted. The other dealership (chestatee ford) has lost a customer to Billy Howell. More