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Billy Howell Ford Lincoln

Cumming, GA

3.6
301 Reviews

1805 Atlanta Highway

Cumming, GA

30040

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301 Reviews of Billy Howell Ford Lincoln

April 30, 2017

No car guys here Stopped by while looking for a car for daughter as she goes off to college. Unfortunately, Phil was up front on the lot so my typical tealth mode of More

by Turborat
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil
April 26, 2017

Great car purchase experience We worked with Dennis Aronson. He was great to work with. Fairly laid back and easy to work with. Not the usually high pressure tactics. I'd recommend More

by SuzyQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Aronson
March 14, 2017

Great help even late on Sunday I went to see Randy late on a Sunday. He gladly waited with me and showed me just what I wanted. So far, on day 2, I am a very happy F-150 owner. Than More

by Ford Dealer Rater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Mankovitch
March 08, 2017

Happy! Happy! Happy! We had the best time purchasing our 2017 Ford Expedition. Everyone was especially gracious and made us feel not only like we were all great friends, b More

by Lou & Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Howell (Sales).............Justine Murphy (Detail)
February 24, 2017

Great Experience at Billy Howell Very smooth transaction ,were very well heard ,that helped optimize our time at the dealership . Dennis was great sales person and showed us exactly More

by Rajesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Aronson
February 23, 2017

Great service group Tom Longerbeam took good care of me both before the appointment and during. My wait time was minimal and the service was done well. Highly recommended More

by Mossy8930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Longerbeam
February 15, 2017

Love our new F150 Joe was extremely helpful and respectful of our time. We felt no hard sell pressure at any time, and we appreciate Joe's friendliness and personal app More

by BiBeRich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
February 12, 2017

Second chance well worth it I couldn't be happier, not only did bill howell himself help me and come through with every promise made, his team went above and beyond for me. I did More

by rpittman27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Howell, 2 other managers and finance guy!, Gary LaDue, Brenda McClain
Feb 14, 2017 -

Billy Howell Ford Lincoln responded

Thank you for contacting us. I am so sorry that you feel this way. I spoke to Gary. He is concerned that he was not able to spend more time with you. We only have one manger on Sundays and a few salespeople with shorter hours. We strive for complete customer satisfaction with everyone that walks into our dealership. We know that you want a 2016 Expedition. If you could please contact us with your information we would love a second chance. We will find you the perfect Expedition to fit your requirements. My phone number is 678-600-8042 or bhowelllaye@howellford.com Kind Regards, Brenda Howell Thank you for responding to my email. I genuinely apologize that we were not able to assist you with enough one on one attention. We only have a small team here on Sundays. We will work on a plan to be able to address this issue. If I may be of assistance in the future, please contact me directly on my cell.

February 03, 2017

Great family dealership - WONDERFUL purchase experience! EVERY element of the sales and delivery process was top notch! I got a quick response to an online inquiry, then continuous support and attention thro More

by alanb59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Hunter, Dudley Bentle
Feb 13, 2017 -

Billy Howell Ford Lincoln responded

Alan, thank you so much for your kind response. Welcome to the Billy Howell Ford Lincoln family.

February 03, 2017

Brenda McClain is the Best This is our 3rd new car purchase from Bill Howell, and our 2nd from Brenda McClain. Brenda worked tirelessly to ensure that we were happy with the pu More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary LaDue, Brenda McClain
Feb 13, 2017 -

Billy Howell Ford Lincoln responded

Thank you so much for your loyalty. We appreciate you taking the time to write such a wonderful review. We are blessed to have such a great team that has been with us for a very long time. Brenda has been with us 21 years and has taken excellent care of every one of her customers. We look forward to seeing you again soon. Kind Regards, Brenda Howell

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