Bird-Kultgen Ford - Service Center

I have used Byrd Kultgen Ford for years. I have found their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the highest customer service. More

Bobby was very friendly and easy to work with. He called when my parts came in just as he said he would. I appreciate the follow up. when my parts came in just as he said he would. I appreciate the follow up. More

Great place to have work done. Everyone was very nice and knowledge . Would highly recommend them fork one ford vehicles. I will use them for all other issues that happen to arise. knowledge . Would highly recommend them fork one ford vehicles. I will use them for all other issues that happen to arise. More

Experienced a loud wind noise on a new F250 which the collision department located and repaired in one day. Was able to rent a car onsite which was very convenient. Very good service. collision department located and repaired in one day. Was able to rent a car onsite which was very convenient. Very good service. More

Got "the Works". Truck worked better. Staff was friendly. Visited with Michael in Show room. Visited employee lounge to eat a snack brought from home. An long time employee was there "cleani was friendly. Visited with Michael in Show room. Visited employee lounge to eat a snack brought from home. An long time employee was there "cleaning up"... nice and friendly. Only complaint is a noisy vending machine in the customer lounge. More

The service was excellent and I was very pleased. I was pleasantly surprised to get a free oil change for the first service visit on my new car. pleasantly surprised to get a free oil change for the first service visit on my new car. More

My first visit to the dealership since buying my 2012 Ford Mustang from North Central Ford in Richardson, Texas. The service person Bobby was professional and the courtesy driver Richard was also very pl Ford Mustang from North Central Ford in Richardson, Texas. The service person Bobby was professional and the courtesy driver Richard was also very pleasant and professional. Overall a good experience with Bird Kultgen Ford. More

I had recently purchased used Lincoln MKS & wished to have good assurance while driving. This extreme Texas heat can evaporate vehicle fluids. At my request & on same day I was given complimentary Mul have good assurance while driving. This extreme Texas heat can evaporate vehicle fluids. At my request & on same day I was given complimentary Multi-point Inspection just prior to Service Advisor leaving on vacation the following week. Shuttle Service was readily available, but I didn't need it for this occasion. I look forward to continuing relationship with nearby dealer. More

Bobby was prompt and helpful. The driver of the shuttle is always friendly, courteous and professional. There was a problem with the bill and Bobby fixed it immediately. is always friendly, courteous and professional. There was a problem with the bill and Bobby fixed it immediately. More

Truck had a recall for clock spring, work was completed promptly with notification of completion. Will recommend dealership and service department to others for this type of epair. promptly with notification of completion. Will recommend dealership and service department to others for this type of epair. More