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Bishop Maserati Alfa Romeo
Hurst, TX
1,273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,273 reviews
October 30, 2018
Pure Excellence Everyone I interacted with during the process was Excellent, Professional, and most importantly genuinely interested in builing a relationship with a Everyone I interacted with during the process was Excellent, Professional, and most importantly genuinely interested in builing a relationship with a client. Ayman is exceptional in everyway, detail oriented, excellent communication skills, fantastic knowledge of the cars engineering features as well as the onboard tech. White glove experience top to bottom. Well done!!!!! Highly recommended!!!!! More
by Arsenalbarca
Employees Worked With
Ayman M, Randall Bush, Danny Warren
Helpful October 30, 2018
Went all the way from Houston to buy the vehicle. I got very good reference from my friends about the dealer and contacted them about Alfa Romeo Stelvio. They gave me the best price and the sales guy I got very good reference from my friends about the dealer and contacted them about Alfa Romeo Stelvio. They gave me the best price and the sales guy is very professional and helping. More
by Srinivas
Verified CustomerEmployees Worked With
allen johnson, Danny Warren
October 30, 2018
Very good service I really like their service department ! The car was repaired and I appreciate Maserati tow service that was available to me. I will have future re I really like their service department ! The car was repaired and I appreciate Maserati tow service that was available to me. I will have future repairs and service calls done at this dealership. More
by mrsmeeker
Employees Worked With
Evan S.
October 29, 2018
Has no care for customer service This service department didn’t fix my issue. My car has now been in the shop 3 times in 60 days. It only has 24k miles on it. They were rude and could This service department didn’t fix my issue. My car has now been in the shop 3 times in 60 days. It only has 24k miles on it. They were rude and could careless about having a satisfied customer. I was even told that there was no one higher than the person I was talking to “the delearship is ran by me”. I would not have my worst enemy buy a car or get a car serviced here! More
by jamie8466
Employees Worked With
John?, Rami Rassas, Evan S.
October 29, 2018
good experience while buying with you you guys were very personal and helped throughout the process, JT did an excellent job taking care of my needs, he went beyond thanks for your help you guys were very personal and helped throughout the process, JT did an excellent job taking care of my needs, he went beyond thanks for your help, More
by franzfaieta
Employees Worked With
Jason McDermott
October 29, 2018
Wonderful service My husband and I had taken my car to another ALFA dealer and the service was horrible. I then took my car to Essence last week and that was by far th My husband and I had taken my car to another ALFA dealer and the service was horrible. I then took my car to Essence last week and that was by far the best service I have received for any of mine or my husbands vehicles. Thank you so much to Evan and Hillary for the best service and also the guys back in detailing. My car came out spotless! Thank you very much! More
by LLASSIG
Employees Worked With
Hillary was wonderful!, Evan S.
October 23, 2018
Not what I was expecting I made an appointment for the 10K mi service and recent recall for my 2018 Giulia to bring it in on a Thursday. However, due to a death in the family I made an appointment for the 10K mi service and recent recall for my 2018 Giulia to bring it in on a Thursday. However, due to a death in the family I called to let them know that I would drop the car off on Wednesday. It appears that the dealership is no longer offering loaners on the initial free service (didn't expect that, but okay). I dropped the car off and they stated that it would be ready the following day. I told them that I would be out of town and would pick up the car on Saturday. By the time Friday rolled around I never received a call to confirm that the car was ready, so I called the dealership to confirm and they stated that it was. I arrived on Saturday and was greeted by a young lady who retrieved my car. When I walked up to the car I noticed that it was still dirty. Hummm, free wash with service didn't happen. When I told her that the car was not washed she stated that the detailers had not been onsite due to the rain, but that they were there "today". A bright sunny day. Hummm, why then was it not washed?? I told her I would like to to have the car washed and she took it around for detailing. Close to an hour went by and she never returned to tell me the car was ready. I walked around to the service area to see if I could find her and could not. I then walked to the back of the dealership and saw my car sitting there. It had been washed. I must give BIG xxxxxxto the detailers they did a spectacular job cleaning it. They even got all of the bugs off the front of the car. EXCELLENT JOB! The overall experience was not was not what I was expecting. The car ran perfectly so I am sure the mechanical work performed was done very well also. These are the only reasons my rating wasn't lower. I really didn't plan to make a big deal about it, but then I got the survey, so I thought I might as well. More
by Thechiguy
Employees Worked With
Hillary (?)
October 22, 2018
Owner not willing to do any more than he has to Wanted gooseneck hitch, different bumper, chome rocker panels put on vehicle,from the start. AJ assured me they can do it all. Got moved to Mario,(gre Wanted gooseneck hitch, different bumper, chome rocker panels put on vehicle,from the start. AJ assured me they can do it all. Got moved to Mario,(great guy) but he told me "owner won't allow it" More
by Ram, no amenities allowed
Employees Worked With
Adam A., Mario M., Danny Warren
October 22, 2018
New York Family Buys in Texas Our family was shopping for an 2018 Alfa Romeo Stelvio Ti. utilizing many channels, our family found Essence Maserati and Alfa Romeo. Our point of con Our family was shopping for an 2018 Alfa Romeo Stelvio Ti. utilizing many channels, our family found Essence Maserati and Alfa Romeo. Our point of contact Ayman was amazing to work with. Ayman was diligent and thoughtful. Ayman made the buying process seamless and enjoyable. More
by AlfaNYC
Employees Worked With
Ayman M
October 22, 2018
Exceptional If I set out to create an ideal dealership experience it would mirror Essence. We have had our Stelvio for a little over a year. From the beginning th If I set out to create an ideal dealership experience it would mirror Essence. We have had our Stelvio for a little over a year. From the beginning their plan was obviously to be great. Even with some personnel changes our dealings and service have been handled with great care. Kirk, Ben, Randall, Evan & Kylee are great examples of what the people at any dealership should be! We are happy to be part of the Essence family!! More
by MichaelB
Employees Worked With
Kylee S., Kirk Frederick, Randall Bush, Ben Rojas, Evan S.
