Blackwell Ford Inc.

Was a great experience buying my lease car. Sales and credit representatives were very helpful, Sales and credit representatives were very helpful, More

My transition from Glen’s retirement at Blackwell Ford to my new rep. Blake was made very easy mostly due to Blake being well prepared and knowledgeable ! my new rep. Blake was made very easy mostly due to Blake being well prepared and knowledgeable ! More

Took car in for repair to hitch and rear bumper valence from getting rear ended. Got car back with hitch installed within 1/8" of tailpipe and exhaust noise that wasn't present when I took it in. Nick trie from getting rear ended. Got car back with hitch installed within 1/8" of tailpipe and exhaust noise that wasn't present when I took it in. Nick tried to tell me it was fine. I said no its not and take care of it or we have a chat with General Manager. Get a call from Body Shop manager, Kyle. He seemed more reasonable. I leave the car there Monday afternoon. Friday morning I leave a message requesting status. Nothing. Call back Monday and get lame excuse from Kyle that he got busy - all day? Too busy for a 2 minute call. Anyway, says car should be done and returned Tuesday. Car comes back Wednesday. Hitch now installed properly and exhaust noise gone...along with the resonator. They simply cut it out and straight piped to next part of exhaust. It was a nice bolt together modular system, now its not. And it took 8 days! I called about this. When I asked if he knew it had been deleted he prevaricated - resonator doesn't really do anything, resonator not available, system was old you don't need it. Very hostile and defensive. I tried to explain that Ford doesn't put parts on for sport and to waste money and that dealership has a duty to return car in the condition it was received in. He hung up on me. Left a message for the General Manager. He hasn't called either. Take your car there if this is how you want to be treated. Update. Posted yesterday, got a call today from GM today. Not sure if cause and effect or not. He sounded reasonable and said it would all be resolved. I will update once that happens. Update: dealership agreed to take care of putting exhaust back to how it was. Discussed with Kyle. He was unrepentant about the removal of the resonator, maintaining it was okay to do. It was also clear from his comments that the reason I got a call from the GM was because of my review. I explained to him exactly what needed to be done. Apparently it was too complicated for him to handle so he said, why don't you just take it somewhere and get a quote and bring here for our approval. Sure, let me do all the work to fix your mistake. I did this, then took them the paid receipt on 8.29. When I got to the dealership he was in the parking lot explaining the intricacies of something under the hood to a customer. It was way more complex than an exhaust repair. I waited a few minutes until there was a logical pause and tried to give him the receipt. He snapped at me that he was with a customer. I said I'm just trying to give you the receipt. He told me I'd have to wait. He could have taken it in the time he was busy snapping at me. I went inside and handed it to a service writer named Devin and asked that he give it to Kyle with instructions to mail me the check. I had faith in Devin as he is always great to deal with when you take your car there. Then I was out of town and returned on 9/10. I did not see the check in my mail pile. I called the GM and left a message on 9/11. Check finally arrived the other day. Today is 9/18 and GM never called me back. I would have loved to discuss this with the him - maybe my perceptions are off or not accurate, but since GM didn't return my call I have to assume I'm spot on. Returning a call should be customer service 101... More

Was in town from SoCal and had little time to do the 90,000 service on my F150 before the 2,400 mile return journey. Blackwell were able to help and provided excellent customer service and technical ass 90,000 service on my F150 before the 2,400 mile return journey. Blackwell were able to help and provided excellent customer service and technical assistance at a great price. The staff went over and above to ensure everything was checked before my trip. Blackwell cared about me. Thank you. More

Devin in service was very curtious and very helpful and got me in and out got me in and out More

I’m happy with the way the people treat me at Blackwell. Friendly and respectful Friendly and respectful More

I had tech (communications) problem, and an Extended Service Warranty, which was independent. Will, at Blackwell's Service Writeup desk, worked through the process of getting approval, and completing t Service Warranty, which was independent. Will, at Blackwell's Service Writeup desk, worked through the process of getting approval, and completing the job. He kept me informed. When the Service Contract payment was slow processing after work completion, Will sent me home in the shuttle, and delivered the car the next morning. More

The only thing I know about this dealership is that they got one awesome salesman Brian Robertson I enjoy doing business with him. got one awesome salesman Brian Robertson I enjoy doing business with him. More

Devin Grimes took great care of me and my vehicle understanding my concerns with issue I had found with my new TREMORs roof antennas’ seal not being installed correctly and work hard to get the parts understanding my concerns with issue I had found with my new TREMORs roof antennas’ seal not being installed correctly and work hard to get the parts in and installed bef I need to leave on a trip. Devin and Blackwell, great people good service.. More

Extremely hard to get ahold of the service advisor. Had to leave multiple messages and play phone tag to speak to the advisor. Apparently no one else in the service department can confirm if a vehicle Had to leave multiple messages and play phone tag to speak to the advisor. Apparently no one else in the service department can confirm if a vehicle is ready to be picked up. Once my vehicle was ready, the battery was completely dead and had to be jumped to start. Was still dead after driving 20 minutes home. Just pretty frustrating. More