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Blake Ford

Franklin, VA

4.3
300 Reviews
At Blake Ford, you can always depend on having access to a wide variety of vehicles to choose from. Our new Ford inventory is filled with excellent selections. This year's lineup is fantastic, and we've made sure to include all types of models and body styles. And if you're shopping for a late-model used car, you will be delighted when you see our great selections. We've made sure to include many of the popular brands.
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1011 Armory Drive

Franklin, VA

23851

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Showing 300 reviews

April 04, 2024

Car had to be serviced for a recall, scheduling was timely and vehicle was taken care of quickly, Customer service was great. More

by webtime96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Blake Ford responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Aschenbach Ford Team

April 02, 2024

Blake ford was the only dealer that would take my Truck in for repairs! I am so Grateful in how well they did on the engine replacement but, After having to replace my entire engine, it was discovered my h More

by smwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Blake Ford responded

Thank you so much for the review! We appreciate the feedback! We strive to provide exceptional customer service, and hope that you are very satisfied! We are taking care of the issues you mentioned as discussed on the phone. Please let us know if there's anything else we can do for you!

Apr 02, 2024 -

smwells responded

Yes I will and thank you so much for all that you do!

April 01, 2024

Very pleasant. I guess he was the guy I gave my keys to. Service was speedy More

by yfsmith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Blake Ford responded

Thank you so much for the review! We love hearing it! We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

April 01, 2024

The staff I spoke with were informative and polite. I'm confident the work was done correctly. Also bought a new vehicle when I was there. More

by jbstutts17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tal Drewry was great as the salesperson.
Apr 02, 2024 -

Blake Ford responded

Thank you so much for the great review! We love hearing it! Thank you for being the most important part of our business. We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you!

March 31, 2024

Pleasant employees and good service. Service employees are always very friendly. Waiting areas are clean More

by nancypb2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Blake Ford responded

Thanks for the great review! We love hearing about your pleasant experiences with us! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

March 30, 2024

Perfect every time. .price on other services are way over the top.which makes Mr go elsewhere for that particular service needed More

by keith.j.krause0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bonnie, Jonathan Foley
Apr 03, 2024 -

Blake Ford responded

Thanks for your review, Keith. We're very happy to hear that you had a good experience. We strive to provide excellent customer service, and we're glad that this was the case for you! We would love to hear more about the price concerns you have. Please call us directly. Thank you. Sincerely, The Aschenbach Ford Team

March 27, 2024

Shawn is always so pleasant and helpful. All employees speak whe they come through the lobby. More

by beabarnes52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Blake Ford responded

Thanks for your outstanding review! We're very happy to hear that Shawn was of such helpful and pleasant to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Aschenbach Ford Team

March 26, 2024

Courteous and very responsive to my concerns and request. Everyone was friendly and considerate. Facility was clean and well maintained. More

by patscountrypost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Blake Ford responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as courteous and very responsive service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Aschenbach Ford Team

March 25, 2024

It’s worth a little extra expense to make sure it’s actual people and faces and workmanship that I can always come back to check on or question if needed More

by lswemhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Blake Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Aschenbach Ford Team

March 19, 2024

YOU FOUND AND FIXED THE PROBLEM THAT TWO OTHER DEALERSHIPS WERE NOT ABLE TO FIND OR FIX CORRECTLY WHILE I WAS TRAVELING. ONCE AGAIN, YOU HAVE REINFORCED MY TRUST IN YOUR SERVICE AND PARTS DEPARTM More

by leedcopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Foley
Mar 22, 2024 -

Blake Ford responded

Thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Sincerely, The Aschenbach Ford Team

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