Blue Grass Motorsports

Knowledgeable and friendly staff from service writer to Technician. Work performed in a timely manner. Technician. Work performed in a timely manner. More

For the 3rd time now, I have attempted to have my vehicle serviced at BGM. AGAIN, I scheduled online and made an appointment. AGAIN, the day before the appointment, I receive a call and am told that my app serviced at BGM. AGAIN, I scheduled online and made an appointment. AGAIN, the day before the appointment, I receive a call and am told that my appointment would be 2-4 hours delayed. I am certain that BGM doesn't understand the definition of "appointment". I can also guarantee that if I showed up 2-4 hours after my appointment, they would not be so cavalier as they expect their customers to be about their lack consideration. More

Always helpful and cooperative . Provides loaner when requested. Service personnel are always friendly and responsive Provides loaner when requested. Service personnel are always friendly and responsive More

Service got me in and out in record time. Wonderful people that really take pride in their work Wonderful people that really take pride in their work More

Excellent service. Professional, courteous and efficient. I received appointment reminders, status updates and important information about my vehicle during this visi Professional, courteous and efficient. I received appointment reminders, status updates and important information about my vehicle during this visit. More

Everyone was very nice and HELPFUL! They ALL worked together very well to be sure I was satisfied. And I was satisfied. Thank You EVERYONE! They ALL worked together very well to be sure I was satisfied. And I was satisfied. Thank You EVERYONE! More

Audi Louisville had my Q5 for 18 days with no communication or returned phone calls. Finally i went there in person to check on it. I was told they hadn’t had time to even LOOK AT MY CAR!!!! Aft communication or returned phone calls. Finally i went there in person to check on it. I was told they hadn’t had time to even LOOK AT MY CAR!!!! After complaining and confronting George, my Q5 was finally fixed a few days later. I don’t know how they stay in business treating their customers this way. More

I had to schedule my (paid in advance) oil change over a month in advance, and when I dropped it off, expecting to get it back later than day, they “didn’t have time to get to it”. Now at the end of the se month in advance, and when I dropped it off, expecting to get it back later than day, they “didn’t have time to get to it”. Now at the end of the second day there, still nothing. You don’t expect this with a new Audi and an Audi dealer. More

I would not recommend this dealership due to lack of professionalism on behalf of the service advisor i had the unfortune of dealing with. Jordan was a narcissistic and self absorbed individual that is professionalism on behalf of the service advisor i had the unfortune of dealing with. Jordan was a narcissistic and self absorbed individual that is more concerned about touting his self worth than he is about providing excellent service. I was there for a simple scheduled maintenance and was subjected to his opinions on how wonderful he is compared to the other advisors as well as how he would manage the service department if he was given the opportunity. His customer service is lacking due to his inflated ego and inability to make me feel as if I was a valued customer compared to how he felt about himself. As for the service aspect, the technicians did an excellent job. Unfortunately, I don't feel as if this service department concerns itself with the customer experience. More

mathew garapic provided with me great service and customer experience while making my purchase of a brand new 911 customer experience while making my purchase of a brand new 911 More