Bob Bell Ford

I went to BBF hoping to get a test drive in a 2011 Mustang GT. Instead I was told that if I wanted to drive it, I had to buy it. I said realy... It's a Mustang?? get over it. What if I signed all t Mustang GT. Instead I was told that if I wanted to drive it, I had to buy it. I said realy... It's a Mustang?? get over it. What if I signed all the papers and it had a problem or two?? Or maybe I didn't like the wat it drove?? The sales lady agreed with me, saying that several customers had walked away because they couldn't drive the car. I asked her if I could at least sit in the car, for a "test fit" since the 2010 model had an issue were the console rubbed up against my leg. She drove me around to the back lot in a golf cart, she gave me the key and said "here ya go". She sat there in the cart while I gave myself a tour of the car! lol. The bottom line is if that test drive had been nice, I would have ordered my 2011 Mustang right then. BBF's lack of customer service didn't really suprise me though, I attempted to buy my first new car from them at the age of 18 back in 1988. The sales guy left me standing in the middle of the dealership, as he dumped my Escort deal to do a deal with a couple buying a more expensive car. I went to Koon's instead and got treated well . Once again I'll be going to one of BB's competitors to buy my car. More

I purchased a pre-owned Escape from Dick Miller at Bob Bell Automotive May 2009 and I have been so pleased with it. It's been such a reliable vehicle that I went back and bought a pre-owned car for my da Bell Automotive May 2009 and I have been so pleased with it. It's been such a reliable vehicle that I went back and bought a pre-owned car for my daughter's graduation present just a few days ago. Her car is also like new and a steal at under $10,000. I must say that Dick is an awesome person. To me customer service is so important and he's the kind of guy you remember because he's more than a salesman. I trust him. I will always purchase my vehicles from Bob Bell Automotive. They have a huge selection to choose from at can't-pass-up prices! More

After shopping many Baltimore Ford dealers we drove 25 miles out of our way to Bob Bell Ford of Glen Burnie. The salesman was ONE of the few to listen to what we needed and did not try to talk us into an miles out of our way to Bob Bell Ford of Glen Burnie. The salesman was ONE of the few to listen to what we needed and did not try to talk us into an in stock vehicle and found the exact match at a dealer over 100 miles away - gave us the price we wanted and went an got the vehicle for us the next day. Great Job and we will send you our family and friends! More