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Bob Bell Ford
Glen Burnie, MD
115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 115 reviews
June 13, 2022
I have, in the last 2 years, had my oil changed here. The first time, my engine stalled out on me within a week of having it serviced there and the second time, the skid plate/underbelly cover was not in The first time, my engine stalled out on me within a week of having it serviced there and the second time, the skid plate/underbelly cover was not installed properly and flew out from under my car not 3 hours after having it serviced. Called in that same day and they offered to replace and install for free. Super great right? Nope. Just last week, my cover flew off again and debris made its way up and under my car and punctured my compressor which will now cost me a lot of money to replace. They are refusing to do anything because it was reinstalled a year ago. I'm a great driver. I try to avoid potholes and debris, dont text and drive, and have a clean driving record, I would have known if I hit something but because of the shotty installation, it's on me? Makes 0 sense. They could've at least offered to inspect and replace. It could very well be the fasteners for the skid plate being faulty. Even so, I should have been notified that they need replacing, AT MY LAST SERVICING. Would have solved a lot of heart ache and excessive repair costs. You lost a family full of Ford drivers. We have 4 vehicles from this dealership and will not be purchasing anymore or using your services. More
by LP1224
Employees Worked With
Don't want anyone getting in trouble. Just want the service department to understand that there is a problem internally.
April 25, 2022
Very respectful, no pressure, I felt respected not judged like I usually am because of my age, as if I can’t afford a car. Would definitely deal with this dealership in the future again when it’s time to tra like I usually am because of my age, as if I can’t afford a car. Would definitely deal with this dealership in the future again when it’s time to trade-in or buy another car More
by Isharmanov
Employees Worked With
Heather Graham
September 04, 2021
Didn't have the use of my truck for a week after purchase due to a mold issue in the cab of the truck caused by the prep cleaner pressure washing the floor. They did provide me with a rental car to drive whi due to a mold issue in the cab of the truck caused by the prep cleaner pressure washing the floor. They did provide me with a rental car to drive while they removed everything from the cab of the truck and replaced the floor covering at a great inconvenience to me. The salesman told me that this was not the first instance of this happening. I cannot believe that someone who works at a car dealer thinks you should pressure wash the inside of a vehicle! More
by cbntmkr1979
Employees Worked With
Heather Graham
May 24, 2021
The parts department does not answer the phone.When they do they put you on hold.Bob bell you should really learn how to have good customer service.I feel it is a burden to call and order parts. do they put you on hold.Bob bell you should really learn how to have good customer service.I feel it is a burden to call and order parts. More
by matlaw33
Employees Worked With
Heather Graham
October 13, 2020
I took my 2017 Shelby to Bob Bell Ford, Glen Burnie, Maryland where it sat for ten months. After invoking the Maryland Lemon Law I was awarded $9,500 in addition to the final 'factory-fix.' Upon re-deli Maryland where it sat for ten months. After invoking the Maryland Lemon Law I was awarded $9,500 in addition to the final 'factory-fix.' Upon re-delivery to me I found the windshield had been broken in the lower passenger quadrant, presumably by a 'technician' angry with the fact he/she/it had been saddled with this job. To claim I would not again trust Bob Bell Ford with anything more valuable than a can of Spam is an understatement. More
by mack pierce
Employees Worked With
dwaine shirey ( service writer, not responsible for any ineptitude)
July 21, 2020
I originally bought a car for my son that had a few issues that popped up, I was extremely unhappy. Renee the manager reached out to me to make things right. I walked out with my concerns being acknowl issues that popped up, I was extremely unhappy. Renee the manager reached out to me to make things right. I walked out with my concerns being acknowledged as well as a car that’s more suitable for our needs. James Patton, Dennis, Renee and Flor all gave us their undivided attention and really understood the concern I had for my son driving the previous car. Thank you to the Bob Bell team for turning a bad situation into a great situation and experience. Your efforts were and are appreciated! More
by MWagonhoffer
Employees Worked With
James, Dennis, Pablo, Flor and Renee
April 17, 2020
I left an honest review for this dealership and because of the honest review about them not delivering the car as promised I was contacted and harassed for me leaving a review on Social Media. I was hopin of the honest review about them not delivering the car as promised I was contacted and harassed for me leaving a review on Social Media. I was hoping to work this out as I had already been approved for the vehicle. Be careful with this dealership as the management will harass you for leaving honest negative feedback. I guess it was to hard to reach out and make things right. More
by Armydaddy09
Employees Worked With
Renay & Dennis
February 10, 2020
Shady, shady, shady Absolutely one of the shadiest car dealers I have ever dealt with! I had to file a report with the Maryland State Attorney General for their violatio Absolutely one of the shadiest car dealers I have ever dealt with! I had to file a report with the Maryland State Attorney General for their violation of Consumer Protection Laws!! They began negotiating with me on a vehicle and then suddenly decided without any evidence that they needed to increase the price $5000!!! Don't waste your time or your money with a dealer who behaves in this fashion, their are plenty of other dealers who won't pull these types of sales tricks!! More
by mzieglersr
Employees Worked With
Marc Bortnick, AJ, Dennis Cain
December 26, 2019
We had a fantastic experience at Bob Bell. We were treated beyond our expectations with a terrific deal. We will definitely recommend Jake at Bob Bell Ford. treated beyond our expectations with a terrific deal. We will definitely recommend Jake at Bob Bell Ford. More
by jfda109sch
Employees Worked With
Jake Aker
