Bob Bell Ford

Maybe this will get their attention so I can get a phone call back. I very rarely leave bad reviews and honestly tried everything I could before leaving this review. This dealership does not stand behind wh call back. I very rarely leave bad reviews and honestly tried everything I could before leaving this review. This dealership does not stand behind what they sell. They even sold me a diesel truck that has emissions equipment removed, they ignore phone calls and are leaving me in the dark. I bought a truck 9/24/22 out of state (I live in NY) and I have had a couple problems that I have showed my sales person and AM Dennis Kane since the day it came in my possession. It had a dented front bumper that was hidden by the Bob bell plate, it had a leaky transmission and engine seal, it had a plate light out, mirror puddle light out and had a light on dash to service engine soon (CCV Filter). I had to replace this filter ($100), replace the plate light and the puddle light. Then I find that when the truck gets hot, the coolant leaks from the resvior tank. I have to fill my truck up with coolant once a week. I’ve called multiple times and it’s always impossible to get through to any one. Dennis Kane said he was going to call back with a date that the warranty inspector will look at my truck but I have heard nothing so my truck is still not fixed. 9/24 to today 12/1. Nothing has been done, I have had no refund for the parts I had to purchase to fix the truck and my truck is still leaking on the trans and engine and coolant. Today I was under the truck looking at the leak and I find the euria controller unplugged from my emissions system. This needs to be taken care of right now this is me asking for someone to take care of me. What a horrible experience please shop somewhere else. Hopefully this will get their attention and I will get some help and remove if I am satisfied. More

Maybe I’m biased, but I’m in a sticky situation, and Todd Schultze and Marc Bortnick made sure I was able to leave there with a vehicle before my other cars lease had to be turned it. They were a pleasure to Schultze and Marc Bortnick made sure I was able to leave there with a vehicle before my other cars lease had to be turned it. They were a pleasure to work with, and I can’t stand car shopping. It was easy and painless. Go see Todd. He’ll make sure you’re taken care of with no pressure at all. More

BUYER BEWARE……. Service is terrible. Scheduling service appointments over 6 weeks out. Hope you don’t break down and need it fixed promptly. Went in to look at a ne Service is terrible. Scheduling service appointments over 6 weeks out. Hope you don’t break down and need it fixed promptly. Went in to look at a new truck that caught my wife’s eye.New car salesman refused to budge off of the actual sticker price, he stated most places charge over sticker. xxx? No incentives from Ford. Called general manager jp bishop and left 2 messages, with no return call. More

They allow 3rd parties to price their cars below the actual price they are willing to sell for. So get in the door to only find out the car is a higher sale price. Not good business. Salesmen Todd was actual price they are willing to sell for. So get in the door to only find out the car is a higher sale price. Not good business. Salesmen Todd was polite though. Whoever I worked with through text could care less about price difference. More

Very respectful, no pressure, I felt respected not judged like I usually am because of my age, as if I can’t afford a car. Would definitely deal with this dealership in the future again when it’s time to tra like I usually am because of my age, as if I can’t afford a car. Would definitely deal with this dealership in the future again when it’s time to trade-in or buy another car More

Worst experience I have ever had. Had my truck for 2 months still not fixed .you did damage! months still not fixed .you did damage! More

Didn't have the use of my truck for a week after purchase due to a mold issue in the cab of the truck caused by the prep cleaner pressure washing the floor. They did provide me with a rental car to drive whi due to a mold issue in the cab of the truck caused by the prep cleaner pressure washing the floor. They did provide me with a rental car to drive while they removed everything from the cab of the truck and replaced the floor covering at a great inconvenience to me. The salesman told me that this was not the first instance of this happening. I cannot believe that someone who works at a car dealer thinks you should pressure wash the inside of a vehicle! More

The parts department does not answer the phone.When they do they put you on hold.Bob bell you should really learn how to have good customer service.I feel it is a burden to call and order parts. do they put you on hold.Bob bell you should really learn how to have good customer service.I feel it is a burden to call and order parts. More

I took my 2017 Shelby to Bob Bell Ford, Glen Burnie, Maryland where it sat for ten months. After invoking the Maryland Lemon Law I was awarded $9,500 in addition to the final 'factory-fix.' Upon re-deli Maryland where it sat for ten months. After invoking the Maryland Lemon Law I was awarded $9,500 in addition to the final 'factory-fix.' Upon re-delivery to me I found the windshield had been broken in the lower passenger quadrant, presumably by a 'technician' angry with the fact he/she/it had been saddled with this job. To claim I would not again trust Bob Bell Ford with anything more valuable than a can of Spam is an understatement. More