Bob-Boyd Chrysler Jeep Dodge

Recall and oil change I think the dealer set a new speed record for completing this service. Which was excellent. I would and have recommended this dealership to other peop I think the dealer set a new speed record for completing this service. Which was excellent. I would and have recommended this dealership to other people. More

Stay with it Mike King, our salesman, was a gem. I started out just looking at trucks on my own, and he was never pushy. My husband and I came later and looked at Mike King, our salesman, was a gem. I started out just looking at trucks on my own, and he was never pushy. My husband and I came later and looked at a couple of my choices. We also got an estimate on the Ford 150 that I was trading in and decided to sleep on it. At that point, his boss got a tad pushy, but I let him know that that was no way to sell cars. Two days later, my husband and I finished the deal with Mike and drove home with a 2020 Dodge Ram Limited. A couple of days after that, I went back to the dealership because I was having trouble setting up the remote application. Mike helped me get it set up, and he answered a couple of our questions about the truck. Thanks Mike. More

Ryan Jackson was polite and very helpful. The service department is always very helpful and courteous.. Ryan always goes above and beyond his duties. Ryan is very knowledgeable department is always very helpful and courteous.. Ryan always goes above and beyond his duties. Ryan is very knowledgeable More

Awesome staff It was awesome to work with. Steve Carper, the sales person was very attentive, responsive, knowledgeable and was willing to work with me to find me t It was awesome to work with. Steve Carper, the sales person was very attentive, responsive, knowledgeable and was willing to work with me to find me the correct vehicle that worked with my budget and need. Overall the staff was friendly and I would highly recommend working with Steve and these guys. More

Excellent experience. Great sales people and seems to be excellent service staff to support the after sale! Mike K was great in helping me find the exact vehicle I wanted excellent service staff to support the after sale! Mike K was great in helping me find the exact vehicle I wanted More

Very good, excellent Steve Carper was very helpful. He the reason I got a Jeep Cherokee.i will tell all my friends and family to go to Bob Boyd in Lancaster. They are are Steve Carper was very helpful. He the reason I got a Jeep Cherokee.i will tell all my friends and family to go to Bob Boyd in Lancaster. They are are very friendly . And they don’t pressure you into buying until your ready. Thanks to every one there. Dixie Hall More

Absolutely Amazing They went over and beyond helping us! We are younger adults and since We made a mistake they were willing to make it known and fix it for us. Were upf They went over and beyond helping us! We are younger adults and since We made a mistake they were willing to make it known and fix it for us. Were upfront with us about what we could do and couldn’t do. They weren’t in it just for the money. We were in and out. Highly recommend them ! Especially Harold. More

2019 JLU Rubicon Great dealer. Fair deal and fast service. Craig and Ryan were great. was great. I was very pleased with my order, purchase and finance options. Great dealer. Fair deal and fast service. Craig and Ryan were great. was great. I was very pleased with my order, purchase and finance options. More

Craig B. was very nice and professional Jeep was having some really good deals on their wranglers so we decided to stop in. Craig assisted us and was very nice. He wasn’t pushy with us at al Jeep was having some really good deals on their wranglers so we decided to stop in. Craig assisted us and was very nice. He wasn’t pushy with us at all. He let us make our own decisions with no pressure. That is one thing I can’t stand is a pushy sales person! I would highly recommend More

No urgency to fix my truck because it was warranty My Ram Promaster City van broke down on the way home from work on a Thursday, I had it towed to Bob-Boyd dealership. They called me on Friday morning My Ram Promaster City van broke down on the way home from work on a Thursday, I had it towed to Bob-Boyd dealership. They called me on Friday morning and told me they would try to get to it next week. It only has 24,000 miles and is still under warranty. I called back on Tuesday and they told me they were busy and would try to look at it Friday maybe. I explained to them it was my work van and that’s how I made my living they were rude and said that’s the best they could do. My wife called and they were short with her and also rude ( the service manager). I finally called Chrysler customer care and explained everything. They were apologetic and said they would call them and call me back. The service manager told them I didn’t have an appointment and just dropped the van off so they couldn’t get to it. I got a call from Bob- Boyd 1 hour later and they said my van was fixed, they replaced the radiator fan Moter and the fuse and it was ready for pick up. It’s a shame they couldn’t give me good customer service until I called Chrysler. I also used them for 2 recalls on my van and it was 3 months to get it in for repairs!!! (A safety fire hazard recall). I will never use them again or recommend them. The service manager is in the wrong job. Very bad customer service skills no apology no care nothing. More