Bob Boyte Chevrolet

I would like to address the inconvenience caused by Ray Brandt Chevrolet during our car buying process. Despite our adherence to their requests, including securing insurance and adding XM services to the v Brandt Chevrolet during our car buying process. Despite our adherence to their requests, including securing insurance and adding XM services to the vehicle, we encountered a setback on the scheduled pick-up day. Additionally, we had arranged a tint appointment based on the presumed pick-up time. While unforeseen circumstances are inevitable, the lack of consideration for the inconvenience caused leaves me unsettled. With 14 years of experience in the financial industry, including roles as a Finance Manager, it is disheartening to witness the treatment of paying customers. Our commitment to engaging with the general manager of Ray Brandt Chevrolet should not have rendered our monetary contributions seemingly insignificant. A more thoughtful approach to customer service would have been greatly appreciated. Attempting to contact the general manager to discuss our overall experience proved challenging. Despite expressing our satisfaction with the salesperson, the general manager's defensive demeanor hindered constructive conversation. Our intention was to provide feedback on our car-buying journey and express our contentment with the sales process. Throughout the discussion, the general manager was resistant, preventing us from articulating our perspective. We specifically wanted to address the inconvenience caused by the miscommunication regarding the car's readiness, especially considering we reside 35 minutes away and the challenges of taking time off, particularly for military personnel. Upon mentioning my military status and the difficulties in taking time off, the general manager's response was dismissive, citing his veteran status. While acknowledging his service, it was disheartening that he disregarded the multiple inconveniences associated with our car purchase. Such an approach lacked consideration for the challenges we faced and was inconsistent with the level of professionalism expected from a general manager. In conclusion, there is a clear need for improvement in Ray Brandt Chevrolet's customer service. Interestingly, when we visited to ensure the voiding of the check, both individuals we interacted with appeared welcoming and accommodating, in stark contrast to our initial car-buying experience. It raises questions about the inconsistency in their approach and leaves room for reflection on how such positive engagement could be consistently applied throughout the entire customer journey. More

So I started out by meeting Logan on Facebook when he stated he had a vehicle for sale at Ray Brandt Chevrolet. All awesome he was responsive, personable. Crossed all the T's for us. It was gonna be a q stated he had a vehicle for sale at Ray Brandt Chevrolet. All awesome he was responsive, personable. Crossed all the T's for us. It was gonna be a quick sale because I already had my own financing. So fast forward, car was getting serviced, detailed etc. All the things that needs to be done before the car heads out. When we started the process, the car had only been on the lot for 5 days. When we went to go sign papers, etc . The car came back with a check engine light. No problem, they were going to fix it of course. Let's jump to Ms Jillian their finance manager. We go into her office, she asks for us to call our bank, not a problem- we jump right on. She wanted me to sign papers but I wanted to make sure everything was okay before I signed anything. So she then went and asked us to leave her office because she had another customer waiting. She stated, " I thought this was going to be a quick sale, that's why I brought you back" asked us to leave. Wow okay! Cool. So I'm definitely fuming at this moment because she absolutely had not manners or regard to customers who are purchasing a car just like the customer was after us! Now mind you there was only two customers in the dealership at this time. In the mist of all of this, The customer she had, needed to make a phone call as well. So she made us leave just for that guy to come out on the phone to make sure his loan was paid off. Okay so today, this is three days now of trying to make the most simplist purchase of a car. We were dissatisfied with the care and mannerism of Jillian. So we wanted to speak to the general manager. And by golly that was just as worse. The minute my spouse received his phone call, he immediately started talking loud and over her. Being completely defensive and wouldn't even give her the opportunity to talk. Ray Brandt Chevrolet's General manager stated "well you must not know how this business works" now mind you my spouse has a bachelor's in finance and would run circles around Ray Brandt Chevrolet's finance manager. Over 12 years in the business! Your business would go from a low volume dealership to a dealership in high demand. And I say that with the utmost confidence. Because that's what she does. And never in her years has she ever dealt with another finance manager that was so distasteful in her work. And how she handled us. I'm not sure because it was a cash sale that she wasn't making any on the back end. But had she knew what she was doing. And been knowledgeable. She could have made money easily on the back end. And to say all of this. They have my check in hand all ready to be purchased until I had to message Logan and say we weren't going to move forward because the way we were treated. In the beginning the good outweighed the bad. But when the actual general manager returned our phone call and the way he spoke with my spouse was unnecessary and so unprofessional. You, the general manager at Ray Brandt Chevrolet could have saved that sale. After all that was your employees money essentially. The General manager for Ray Brandt Chevrolet was defensive and dismissive, hindering any chance of constructive dialogue. Despite our readiness to proceed with the purchase, their lack of professionalism and customer-centric approach forced us to reconsider. Logan was amazing, he is everything you would want out of a salesman. I still really want the car, but I can't give my money to people that don't value their customers, their time or just bed side manner. Well in their case, car side manner. I'm sorry Logan. We do appreciate you as a salesman. We value respectful and transparent transactions, and unfortunately, Ray Brandt Chevrolet failed to meet those expectations. More