Bob Chapman Ford

Recently acquired two ford vehicles. Took one in for service and tire repair at Bob Chapman Ford in Marysville Ohio. They forgot the tire repair, but offered to plug the tire. I can do that myself. I wa service and tire repair at Bob Chapman Ford in Marysville Ohio. They forgot the tire repair, but offered to plug the tire. I can do that myself. I wanted a patch repair. They really couldn’t answer certain questions regarding my warranty. I’ve made several attempts to contact them via email, but have yet to get a response. I try to shop local, but if they don’t want my business, I tried elsewhere. Sent an email to Mathews Ford in Marion, and received immediate response, followed by a friendly phone call, and immediately scheduled a maintenance service, and happy to help me with a purchase. That’s the type of service I’m searching for, and couldn’t find or receive from Bob Chapman Ford. More

All around great experience . Nick Hinshaw and the entire staff were great to work with. Frome the Sales Manager to the Finance Manager a great experience. No haggle fair pricing is what you get at Chapman F staff were great to work with. Frome the Sales Manager to the Finance Manager a great experience. No haggle fair pricing is what you get at Chapman Ford. In and out the door in less than 2 hours. Wow, I was used to arguing price for an hour, another hour getting financing approval, then 2-3 more hours getting paper work ready to sign. That is definately not the case here. Those folks have it all together here and it shows. Will definately buy there again. Oh yeah and by the way, they are not pushy in any way. If your not from Marysville. Its worth the drive. If you are, there is no other place to buy in my opinion. Great job Chapman Ford More

Bob Chapman Ford is the Best Dealership let alone the Best Ford Dealership in this part of the Country east of the Mississippi and the 1st in the Buckeye state, give them a call you will not be disappoin Best Ford Dealership in this part of the Country east of the Mississippi and the 1st in the Buckeye state, give them a call you will not be disappointed. More

Bought a 2020 Ranger We came from out of state to buy a 2020 Ranger. Everything when exactly as anticipated. No, unforeseen problems arose. Great Dealership!! Love the t We came from out of state to buy a 2020 Ranger. Everything when exactly as anticipated. No, unforeseen problems arose. Great Dealership!! Love the truck! More

Bought my truck from bob Chapman so I wanted to do my services there as well because I had such a good experience. Drove 2.5 hours, visited family, but the main purpose was to get my services done. I got services there as well because I had such a good experience. Drove 2.5 hours, visited family, but the main purpose was to get my services done. I got there and was told my appointment was at 11:30, I showed my confirmation that it was indeed at 12:00. The worker then said “ idk man you’ll have to reschedule or wait an hour and a half”. He was rude and arrogant. How do I show you proof of my service time and you still tell me I’m wrong and make it to be my fault. I will never do business with Bob Chapman ford again, and will take all my service/warranty needs elsewhere. More

We got our truck back. It has been at Bob Chapman ford in marysville Ohio for almost two months. I had a car hit the wheel and bumper. We had it towed there and on the third day they called and told us they marysville Ohio for almost two months. I had a car hit the wheel and bumper. We had it towed there and on the third day they called and told us they had the parts and can get it done that day and it as just over 800.00. I asked if the insurance company looked at it yet and they told me they will get back with me. After two more days I get a email from the insurance stating it was going to be 4200.00. I called Bob Chapman and they had to order the parts. The parts can in and they did not fit and they blamed that the insurance company ordered the wrong parts. And it kept getting worse from the lies and never took blame for anything. Joe Chapman had a tantrum on the phone with me about me accusing one of his employees lying to me. When we picked it up there where dirt and grease all over the inner door. I when in and told them one person got up with a can of spray and a reg and tried to clean it off. The manager pat told my wife they did not do it because they did not get in the truck. So do not trust this dealership for anything. We will never go back to them. More

Truck broke down on road trip This dealership is one of the best I've ever dealt with. Keaton, went above and beyond while I was stranded to insure that my truck would be fixed pro This dealership is one of the best I've ever dealt with. Keaton, went above and beyond while I was stranded to insure that my truck would be fixed properly and as quickly as possible so that my trip was not ruined. More

Terrible Service and Sales Tried to buy a 2019 Bullitt last March, Nathan said I'm first on the list when they get one. Called every two weeks for three months, finally Nathan s Tried to buy a 2019 Bullitt last March, Nathan said I'm first on the list when they get one. Called every two weeks for three months, finally Nathan said it came in but sold to someone else! Wanted to buy local, but had to go to Ricart to get my dream car. At 1000 mi the AC compressor failed. Chapman ordered the parts, three day wait. Parts came in, but no o rings. Three more days, o rings came in but no service on weekend. Three more days, car almost done and service tech broke serpentine belt. 5 more days due to Holiday weekend. Service manager could not expedite by fed ex overnite, no one could make it happen so i could have car back for the long weekend. No offer of courtesy car. Extremely disappointed! More

Excellent sales staff.... Terrible service department Purchased my car online and had a very good experience with the transaction. I asked that everything be in order and ready to go when I got there and Purchased my car online and had a very good experience with the transaction. I asked that everything be in order and ready to go when I got there and it was. The whole process took about a half an hour. My first service appointment was extremely disappointing. I went in for my first routine oil change. After completion I was heading home and my check engine light came on. I pulled off to the side of the road, popped the hood and found my mass air flow sensor unplugged. Also noticed my hood prop was laying on top of the engine, not locked into place. I was already not real happy with my crooked oil change reminder sticker accompanied with a 3" long grease smudge. I let it go and decided to mention it in my next visit. Later that week while washing the car, I noticed a large chunk out of the finish of my black 5 spoke wheel. Obviously damage caused from the tire rotation, or manufacturing defect. Upon my second oil change visit I informed the service manager of my first visit as well as the wheel damage. He filled a warranty claim that was later denied. I sent an email to Joe Chapman later telling him about my dissatisfaction of the service I received. I wasn't asking for anything, just a heads up for improvement of his service department. I am a Ford employee and would like to see future customers receive much better service than the embarrassing treatment I received. I never received any type of a response from Joe so very disappointing. I will take my business back to Ricart. More

Great Customer Service I haven't purchased a vehicle here yet, but I love that I don't feel pressured into buying something I don't want or that is above my budget. Jonathon I haven't purchased a vehicle here yet, but I love that I don't feel pressured into buying something I don't want or that is above my budget. Jonathon has been very helpful and patient with my truck shopping! More