Back

Bob Ferrando Ford

Girard, PA

4.8
2,310 Reviews
Since 1980, Bob Ferrando Ford has proudly been family owned and operated, serving our community with honesty, integrity, and a commitment to exceptional customer care. For more than four decades, we’ve built our reputation on treating every customer like family — because to us, you are. Located on 13 spacious acres, our dealership offers an extensive selection of new Ford vehicles and quality pre-owned models, giving you the inventory and variety you deserve all in one convenient location. We are especially proud of our 73-degree heated Used Car Factory Superstore, providing a comfortable indoor shopping experience in thw winter. No matter the weather outside, you can browse our carefully inspected pre-owned inventory in total comfort. Our dedication to excellence has earned us the prestigious Ford President’s Award, recognizing outstanding achievement in customer satisfaction. We are also a CARFAX Lifetime Dealer, demonstrating our long-standing commitment to transparency and vehicle history reporting you can trust. From sales and financing to expert service and maintenance, our experienced team is here to support you every step of the way. At Bob Ferrando Ford, we don’t just sell vehicles — we build lasting relationships. We look forward to welcoming you to our dealership and showing you why generations of families continue to choose Bob Ferrando Ford.
Contact Dealership

8868 Ridge Rd

Girard, PA

16417

Directions

By Type

Showing 2,310 reviews

April 25, 2018

Everything was great! Great service. Quick, efficient and friendly service from everyone! Sean Haas is the best. He listens and respects what I am looking for. No pressure More

by Bethany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2018

Great my Lincoln was looked at and repaired properly and on time It need new rear shocks which was the reason for rattle coming from the trunck More

by BOBTEC14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Michalski, Keith Pollifrone
April 18, 2018

Inspection, oil change, and tire rotation. The staff were friendly, knowledgeable and efficient. They were ready for my car at my scheduled time and had all of the work done in a very timely m More

by MEDECRAPIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat McCafferty
April 18, 2018

Great place!! I have purchased 3 new vehicles thru the years. Always give great service !! Answers all concerns or questions quickly. Oil changes can be scheduled More

by CRICKET0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Cooley, Terry Delfft
April 12, 2018

Inspection and oil change Scheduling was easy and the gentleman assisting me was pleasant and very helpful. He immediately made arrangements for a loaner car. I received a cal More

by JOANN.KINCADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2018

Great customer service!! Friendly staff!! Everyone was approached was friendly And why can't I get done with this survey I will come back for service and greatly appreci More

by BURNSJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Kroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Greenawalt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Delfft
April 10, 2018

Our experience has been very good For many years you have been there for us as a car dealer for my wife and I also for the First Born Apostolic Faith Church Of GOD. Where I am th More

by CLINT.ROBERTS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Previous experiences not very pleasent. Some seem to be prejudiced toward certain people thus lacking trust. Always had to prepay for parts, then spend hours getting work done. Not happy More

by joipree
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Arlen Bird
Apr 10, 2018 -

joipree responded

I've often been the first customer in and watched others come and go as if my time didn't matter. Again, having to prepay for parts and after talking to other customers who stated that they never had to prepay even when parts they needed had to be ordered. To make matters worse, it took 6 weeks to get a part that I was told would take 2 days but never received a call explaining the delay and I had to call the service department. This part was supposed to take less than an hour, but my stay was at least 6 hours. After complainting, I was given a loaner and my car was delivered less than thirty minutes after I got home. In traffic, it's at least a 25 minute drive and I came directly home. On another occasion, it took over 4 hours to replace a rear side light, another prepaid part and watching from the customer waiting area, I observed that my car wasn't being worked on. The treatment I received when I purchased this car is far cry from the treatment I receive from your service department. I suggest you have some diversity training in your workplace.

April 10, 2018

Great sales and service at Bob Ferrando Ford Purchased new tires which were price matched from Firestone at a very low price. Given loaner car. Special thank you to Lori the cashier who set me More

by DGPARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier Lori, Pat McCafferty
April 07, 2018

Great The service was great and performed on time. L work was done as asked for. They also looked to see if there was any rcalls/ More

by PHILMCAFEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat McCafferty
...
225
...