Bob Ferrando Ford

Cruise control Had trouble out of town, called dealership they told me possible trouble & made an appointment. Part wasn't available ,ordered part made new appointme Had trouble out of town, called dealership they told me possible trouble & made an appointment. Part wasn't available ,ordered part made new appointment. I was given a loner & car was ready in early PM. The problem seems to have been fixed by all indications & works well. More

The service department is the best. The staff at Ferrando are friendly and helpful. I am mostly involved with the Service Department where I get very good service and no "baloney". The staff at Ferrando are friendly and helpful. I am mostly involved with the Service Department where I get very good service and no "baloney". More

Oil change The guys did a great job getting me in and out in a timely manner and answer any question in a very professionally. Great guys! The guys did a great job getting me in and out in a timely manner and answer any question in a very professionally. Great guys! More

Mixed emotions I’ve been a customer here at Ferrando Ford since 2008, spent lots of money here, continue to do business through their service department however this I’ve been a customer here at Ferrando Ford since 2008, spent lots of money here, continue to do business through their service department however this last time might be the last, went in for my usual oil change/tire rotation and to have an unusually loud fan noise looked at, I also made aware to the service person that a few lug nuts were damaged the last time I had my truck serviced by one of their techs and wanted them replaced, luck be it that I had two things pop up: my entire A/C system needed replaced due to failed compressor and that when looking into my lug nut issue I needed to replace 9 lug nuts, I was fine with having to spend the $1600+ to fix my AC and to have my usual service done ($70) but to have to pay $62.10 to replace lug nuts one of the dealership’s tech damaged I thought was just wrong, and on top of that try to charge me labor for it since I paid for the tire rotation, not real sure where loyalty on their end is anymore, my truck is a 2013 F150, just over 61000 miles at the time of service which was just out of warranty, again I understand all that and am fine with that, however to add insult to injury with the lug nuts was a bit much, after discussing with the counter guys in the service dept and them talking to the manager, it was unclear where I was supposedly taken care of regarding the lug but issue as I still had to pay for them and they waived labor...to me that’s bad business, if this continues I will not only be taking my business elsewhere, so will my family which is another 5 vehicles they’ll lose business on and so will Ford More

Car Shopping Made Painless I can only explain my experience at Bob Ferrando as easy and painless. Shawn was easy to work with, willing to help, and genuinely wanted to make my c I can only explain my experience at Bob Ferrando as easy and painless. Shawn was easy to work with, willing to help, and genuinely wanted to make my car shopping enjoyable rather than stressful. At Ferrando, my family and I felt comfortable. Picking up my car went very smooth and the staff was great about taking care of everything for me! I highly recommend Bob Ferrando to anyone looking at getting a new vehicle. More

Easy , fast and no hassle I really appreciated the extra time Pat McCafferty spent with me explaining all the functions of my truck ,he did a great job. This truck has so I really appreciated the extra time Pat McCafferty spent with me explaining all the functions of my truck ,he did a great job. This truck has so many new functions on it it took me awhile to understand. Pat made sure I knew everything before I left. I am very impressed with the new truck. It’s hard to believe that Ford is able to improve their trucks every year. Larry Baumann More

NO ONE MEASURES UP TO FERRANDOS We are LONG time satisfied customers of sales and service. We have purchased several vehicles both new and used. Ferrandos has a dedicated team of pe We are LONG time satisfied customers of sales and service. We have purchased several vehicles both new and used. Ferrandos has a dedicated team of people who care about customer service. The Service department is top shelf with experienced, knowledgeable and accommodating staff, making us confident that our vehicles will be fixed right the first time. Scott Wolfe is our sales consultant and always pays attention to our wants and needs to find just the right vehicle every time. Thank you Ferrandos for keeping us a FORD/LINCOLN FAMILY. Howard and Kathy Lines More

Team goes above and beyond I decided to lease a new ford f-150 from Bob Ferando Ford and it was a very easy stress free experience thanks to my sales person Scott Wolf whom I 'v I decided to lease a new ford f-150 from Bob Ferando Ford and it was a very easy stress free experience thanks to my sales person Scott Wolf whom I 've known over 25 years, Paul in finance who arranged it all and Mandi who spent the time explaining all the new electronics. I have purchased and leased vehicles including work done at their service dept over the years and rate Bob Ferando Ford highly. Especially their exceptional personal touch is second to none. Thank you for a great experience! More

Great Experience! I was really impressed with the help I received from Nick and Shawn! They listened to what I wanted in a vehicle and were willing to help me find that I was really impressed with the help I received from Nick and Shawn! They listened to what I wanted in a vehicle and were willing to help me find that and more in my new Escape! Nick will make a great future salesman and I look forward to discussing my options in three years when my lease is up with him! I had one of my best car buying experiences yet and am very happy with my decision to go out to Ferrando Ford! I love driving my new Escape! More

Great customer service Todd, Paul, and Mandi were very helpful and polite today with my new truck purchase. I am a repeat customer and plan to return for future vehicles. Todd, Paul, and Mandi were very helpful and polite today with my new truck purchase. I am a repeat customer and plan to return for future vehicles. More