Bob Ferrando Ford - Service Center

Shawn Haas makes it easy to get into a new lease with f150 with extras! f150 with extras! More

We noticed a large scratch on front bumper upon pickup after state inspection service. Notified manager immediately, said he would get back in touch in next two days , never did. Called the next week twic after state inspection service. Notified manager immediately, said he would get back in touch in next two days , never did. Called the next week twice and finally notified me he had video footage that it did not happen there and would email video to me, never did. Not good management. More

Did a good job replacing my battery and resetting the screen. The mechanic was very polite. screen. The mechanic was very polite. More

Easy to schedule and get me in for routine maintenance everything went well And on time everything went well And on time More

Great service appointment with Collin. Everything was explained well and my vehicle was finished before it was due. Collin is always great! Everything was explained well and my vehicle was finished before it was due. Collin is always great! More

I went them for service of a ten year old vehicle. I found them to be very honest and very reasonable in the repairs that were necessary. I highly recommend their service. I found them to be very honest and very reasonable in the repairs that were necessary. I highly recommend their service. More

I came to Bob Ferrando service department with some major truck problems. Arlen has been nothing but helpful and patient through the entire process of a crooked warranty company denying a claim and the list truck problems. Arlen has been nothing but helpful and patient through the entire process of a crooked warranty company denying a claim and the list goes on and on. I will never use another mechanic or service department as Arlen and his crew are top notch mechanics and stand up guys. Thankful for them in many ways. More

Arlen and Colby and Micah, go above and beyond what they should do to make your service appointment as enjoyable and efficient as possible. should do to make your service appointment as enjoyable and efficient as possible. More

Great dealership, very professional workers beside that there work is professional and done in a very reasonable time. there work is professional and done in a very reasonable time. More

I was missing a bolt on the steering stabilizer after it was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that it had a coolant leak. I was told by the service writer that they don’t tell everyone everything that’s wrong with the vehicle. Since I was in for an oil change and fuel filters on my diesel truck that’s all they worried about. the service writer told me that people get mad when they nit pick every thing that’s wrong with the vehicle, and since my truck has almost 200k miles they weren’t concerned. A coolant leak is something that a customer would want to know about. Since they don’t seem concerned with serious problems on customers vehicles I will take my truck elsewhere for service. I will likely not take my truck to Ford any longer. I have used ford for 90% of the services I have had done to it and that ends with this experience. If I do go back to a ford dealer for service I will not take it back to Ferrando. More