Collin Mello
Collin Mello at New Motors Ford

Collin Mello

Service Advisor

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.8
419 Reviews
4.8

419 Reviews

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419 Reviews of Collin Mello

September 28, 2026

Dealership Rating
Employee Rating

They were very helpful and kind. They made us aware of what we just purchased and what we have that we can do for service. More

by kboxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

September 27, 2026

Dealership Rating
Employee Rating

Quick response rate, great servicing. They were quick to answer any questions I may have had. More

by taytaypeyton13
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Sep 28, 2026

New Motors Ford responded

Thank you for your wonderful feedback! We're thrilled to hear you appreciated our quick response and great servicing. Our commitment to quality and expertise is what drives us. We look forward to welcoming you back soon!

September 26, 2026

Dealership Rating
Employee Rating

Jeremy and Collin were so wonderful to work with! Got me in as quickly as possible, were kind and asked all the right questions. It was a great experience thank you guys so much! More

by Chelseyjroberts
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Sep 28, 2026

New Motors Ford responded

It's wonderful to know that Jeremy and Collin made your visit a great one. We appreciate your kind words and are committed to maintaining the quality and reliability you experienced. We hope to serve you again in the future!

September 26, 2026

Dealership Rating
Employee Rating

It's the only place I take my 11 year old Lincoln Mkx for service. It runs good because the service dept is good. More

by Debbie
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Sep 28, 2026

New Motors Ford responded

Thank you for trusting us with your Lincoln MKX's service needs. We're thrilled to hear that our service department has met your expectations and kept your vehicle running smoothly. We look forward to continuing to provide you with reliable and quality service.

September 23, 2026

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Employee Rating

answering machine needs some work on. over all like before great service thank you s More

by jaygrafius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

Sep 23, 2026

New Motors Ford responded

Jay, we're grateful for your review and happy to hear you enjoyed our service. Your comments on the answering machine are noted, and we'll strive to enhance it. Visit us again soon!

September 20, 2026

Dealership Rating
Employee Rating

Same service staff and quality work as usual. All I have to do is change my contact name to New Motor Ford!! More

by First buyer...babs66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

New Motors Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our service team and quality work continue to meet your expectations. We look forward to welcoming you back for your next visit.

September 16, 2026

Dealership Rating
Employee Rating

I waited 2 hours for an inspection and oil change. I watched the entire staff eat pizza and no one attended my car for 30 minutes while everyone was eating. Unprofessional. Huge wait time. More

by Kaykimmy10
Recommend Dealer
No

Other Employees Tagged: Collin Mello

Sep 16, 2026

New Motors Ford responded

We apologize for the delay and the lack of attention during your visit. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. We strive for reliability and professionalism in our service.

September 15, 2026

Dealership Rating
Employee Rating

Great experience other than having to come back and wait another hour in addition to my regular appointment because of inspection stickers not being available. Collin was great in explaining the situation a More

by Mellocup530
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Sep 16, 2026

New Motors Ford responded

Thanks for your review! We're glad Collin could assist you well. Sorry for the inconvenience with the inspection stickers. We appreciate your patience and look forward to providing a smoother experience in the future.

September 13, 2026

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Employee Rating

50 dollars labor for an oil change. Milking money from a senior citizen. shame on your garage. I am second generation going to that garage, you have lost me as a customer. So my oil cha More

by drpaul7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arlen Bird, John Barney

Sep 14, 2026

New Motors Ford responded

We sincerely apologize for your recent experience and the concerns you've raised about the cost of your service. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. Alternatively, you can contact our President, Allen Yingling, directly via 814-823-3869 or allen@newmotors.com. We value your long-term loyalty and are committed to improving our service.

September 10, 2026

Dealership Rating
Employee Rating

The personnel in the service dept were the same good people to work with but over 40percent increase in the cost of an oil change from the last time is a little ridiculous More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arlen Bird

Sep 10, 2026

New Motors Ford responded

Thank you for sharing your thoughts. We apologize for any inconvenience caused by the increase in the oil change investment. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. Our team is committed to providing quality service, and we appreciate your feedback.

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