Collin Mello
Collin Mello at Bob Ferrando Ford

Collin Mello

Service Advisor

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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4.8
367 Reviews
4.8

367 Reviews

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367 Reviews of Collin Mello

May 24, 2026

Dealership Rating
Employee Rating

Very good people to deal with, great customer service John collin and Arlen are very customer service oriented, please to do business at Ferrando's, the warranty process has been exceptional over the yea More

by Paulz95ta
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 21, 2026

Dealership Rating
Employee Rating

Always a good experience with your service department. Arlen is the best and has a great team. I just wish I didn't have so many repairs - guess for a 12 year old vehicle, I should understand. More

by Davidjsoule
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 19, 2026

Dealership Rating
Employee Rating

On time, fair pricing, honest work Will refer to friends and family in the future More

by b.boje
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 15, 2026

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Employee Rating

Just super nice people that get the job done and and super professional Always smiling ?? More

by flags78
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 07, 2026

Dealership Rating
Employee Rating

As usual always friendly. Efficient and helpful. Explains what needs to be done in detail, and asks permission before during the work. More

by Pbwilder
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 07, 2026

Dealership Rating
Employee Rating

Always friendly. Always efficient. The very best! Dependable, and very reliable. Always good service. Thank you@ More

by Pbwilder
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 07, 2026

Dealership Rating
Employee Rating

Everyone at Bob ferrando is always very friendly, knowledgeable, and trustworthy. We service all of our vehicles there whether they are Ford or not. More

by klmnurse101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

May 07, 2026

Bob Ferrando Ford responded

Thank you so much for the kind words and continued trust in our team! We truly appreciate the opportunity to service all of your vehicles, Ford or not. Providing friendly, knowledgeable, and trustworthy service is exactly what we strive for every day. Thanks again for being part of the Ferrando family!

May 04, 2026

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Employee Rating

Everything went smoothly, on time and what I needed done. Never any problems with the service department. Will continue to take my truck there for all its service, warranty or recall needs. Thank you for an More

by ERICR71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

May 05, 2026

Bob Ferrando Ford responded

Thank you for the outstanding review! We’re glad everything went smoothly, on time, and exactly as expected—that’s what we aim for every visit. It means a lot to know you trust us with all your service, warranty, and recall needs. We truly appreciate your loyalty and look forward to taking care of your truck for years to come! 🚗🔧💙 #TeamFerrando #CustomerFirst

May 03, 2026

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Employee Rating

Will never comeback to have a vehicle serviced or to buy a vehicle from Bob Ferrando Ford! More

by Shawnbolt56
Service Price Transparency
Service Communication
Recommend Dealer
No
May 04, 2026

Bob Ferrando Ford responded

We’re really sorry to hear this and disappointed we didn’t meet your expectations. That’s not the experience we aim to provide at Bob Ferrando Ford. We’d truly appreciate the opportunity to learn more about what happened and see if there’s a way to make things right. Please reach out to us directly at your convenience or message us with your contact information so a member of our management team can connect with you. Your feedback matters, and we’d value the chance to turn this around.

April 30, 2026

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Employee Rating

Arlen / Ferrando Ford accommodated my schedule, made drop off and pickup easy, and had work done in timely manner. More

by Buddy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 02, 2026

Bob Ferrando Ford responded

Thank you for the great review! We’re glad to hear Arlen and the team made your visit easy and worked around your schedule—that’s exactly the experience we aim to provide. We appreciate your business and look forward to helping you again whenever you need us! 🚗🔧 #TeamFerrando #CustomerFirst

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