Collin Mello
Collin Mello at New Motors Ford

Collin Mello

Service Advisor

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.8
444 Reviews
4.8

444 Reviews

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444 Reviews of Collin Mello

November 08, 2026

Dealership Rating
Employee Rating

Service cost and timeliness were below my expectations We are a long valued customer for 15+ years More

by riandusk
Recommend Dealer
No

Other Employees Tagged: Collin Mello

Nov 10, 2026

New Motors Ford responded

We apologize for the inconvenience regarding the service cost and timeliness. Please feel free to email us at social@newmotorsbmw.com with your contact information and our manager will reach out to you to address your concerns. Thank you for your continued trust over the years.

November 05, 2026

Dealership Rating
Employee Rating

Because of Walt and Collin I'm sure I couldn't get better service Anywhere else! I feel Walt is the Best Mechanic Going! More

by billandbonnie317
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Nov 06, 2026

New Motors Ford responded

Thank you for your kind words! We're thrilled to hear that Walt and Collin provided you with exceptional service. Our team's expertise and dedication to quality are what we strive for. We look forward to welcoming you back!

November 02, 2026

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Employee Rating

Collin Mello is my go to service man. He is always smiling, always super pleasant and a real joy to work with. He takes really good care of my vehicles and has, more than once, gone abov More

by MARKJMEYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney , Shawn Haas

Nov 03, 2026

New Motors Ford responded

Thank you for sharing your experience! We're thrilled to hear that Collin has been such a positive influence on your visits. His dedication to going above and beyond truly embodies our commitment to quality and reliability. We look forward to welcoming you back to New Motors Ford!

November 02, 2026

Dealership Rating
Employee Rating

Courtesy pleasant Original price quoted when part was ordered was 3500., picked up the car it was 4705. All that was added was inspection, needed a back windo wiper. Was rather surprised by price as Coll More

by jilcas42
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Nov 03, 2026

New Motors Ford responded

We appreciate your feedback and apologize for any pricing discrepancies you experienced. Transparency is a key value for us, and we will address this internally. We hope to have the opportunity to serve you again.

November 02, 2026

Dealership Rating
Employee Rating

My check engine light came on friday evening and left a message could the please get me in Saturday to run a scan. The called me back first thing in the morning and set up an appointment. Not only did they More

by EAUGUSTINE113333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2026

New Motors Ford responded

We're delighted to know that our team could help you quickly and efficiently on a Saturday. Your feedback about the kid area is valuable, and we'll take it into consideration. Thank you for recognizing our team's hard work and friendliness. We hope to see you again at New Motors Ford!

November 01, 2026

Dealership Rating
Employee Rating

I was taken care of in a timely manner. It was a good experience. Excellent customer service More

by Zackary.wickham9
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Nov 03, 2026

New Motors Ford responded

Zackary, thank you for the positive review! It's wonderful to know that our timely and excellent service made your visit a good one. We value your trust and look forward to serving you again.

October 31, 2026

Dealership Rating
Employee Rating

Very friendly. Very efficient. Highly recommended. I would recommend this service to anyone looking honesty. More

by Pbwilder
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Nov 03, 2026

New Motors Ford responded

Thank you for your wonderful feedback! We're thrilled to hear you found our service friendly and efficient. We pride ourselves on honesty and transparency. We look forward to welcoming you back!

October 25, 2026

Dealership Rating
Employee Rating

Great service and wonderful attitude from the service team The service department and the service writer was outstanding More

by bldesin
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Oct 26, 2026

New Motors Ford responded

We're so glad to hear you enjoyed the service and attitude of our team. Your satisfaction is our priority, and we appreciate your recognition of our expertise. We hope to see you back soon!

October 21, 2026

Dealership Rating
Employee Rating

Easy and quick to schedule. Vehicle done in right amount of time. Very pleased with interaction and service More

by Lasher
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Oct 21, 2026

New Motors Ford responded

We're delighted to know you were pleased with the scheduling and service timing. Our team is committed to providing quality and reliable service. Thank you for your feedback, and we hope to see you again soon!

October 20, 2026

Dealership Rating
Employee Rating

They explained what was going on well. I was able to bring my vehicle in the next week to finish testing without any problems. More

by chriskski
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

Oct 21, 2026

New Motors Ford responded

Thank you for your wonderful feedback! We're glad our team could clearly explain the situation and accommodate your schedule. We pride ourselves on transparency and expertise. We look forward to welcoming you back!

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