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Bob Hook Chevrolet

Louisville, KY

4.9
1,526 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,526 reviews

February 06, 2018

No nonsense Broderek took care of us on an altima. We were in and out quick and completely satisfied. I would definitly go back for our next vehicle. Thank you br More

by Zachf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderek Huff
Feb 12, 2018 -

Bob Hook Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

February 06, 2018

Bob Hook, our “NO-NONSENSE” car dealership Bob Hook Chevrolet is our “NO-NONSENSE” car dealership. Bob Hook strives for their customers to be lifetime customers, not just a one-time sale. Bob H More

by brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Feb 14, 2018 -

Bob Hook Chevrolet responded

Brenda, reviews like this give us motivation and help us ensure we provide high-quality care. We're so glad that Bill and the rest of the team have always provided you with a wonderful experience! We really appreciate your continued business, and we look forward to seeing you again on your next visit! Safe travels!

February 06, 2018

2010 Camaro SS I purchased a 2010 Camaro SS at this dealership over the internet, Max was very helpful putting the deal together with NONE of the usual nonsense, I c More

by carldecaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Kuchenbrod, Max Minzenberger, Cecelia Browning
Feb 12, 2018 -

Bob Hook Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for the recommendation, and have an amazing day!

February 05, 2018

Great experience We purchased a Nissan Pathfinder from Derek Carlton, this past weekend. It was a no nonsense transaction, quick and painless. This is our 2nd vehicle More

by KRS811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton, Cecelia Browning
Feb 12, 2018 -

Bob Hook Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 04, 2018

Poor customer service They charged 600 dollars to even look at my vehicle. It cost me 1200 dollars before I got my vehicle back. And it had more problems when I picked it u More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Hurt
Feb 05, 2018 -

Bob Hook Chevrolet responded

I'm sorry to hear your feedback and would be happy to discuss your recent experience. I know from our records that this was a difficult electrical issue that took hours of technician time to diagnose. The vehicle did not start and had been flooded when brought to us. If there's anything I can do to change your impression, or explain the repairs, I would love to talk.

Feb 17, 2018 -

Carguy responded

Was not flooded. Check the car fax. Even worse, now you are lying.

Feb 19, 2018 -

Bob Hook Chevrolet responded

I apologize, and you are correct. I was wrong to use the word flooded. The vehicle was involved in a severe accident in 2013 and was deemed a total loss. It was rebuilt and has a rebuilt/salvage title.

Feb 19, 2018 -

Carguy responded

Well...at least people have proof that you lie. :)

February 02, 2018

You can't put a price on peace of mind My husband looked at me when we drove this car home and said "I've never felt so assured that I chose the right thing after buying a car than I do rig More

by kamarlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Derek Carlton
Feb 02, 2018 -

Bob Hook Chevrolet responded

We love reviews like this! Thank you so much for sharing your experience and we are all excited about your new Equinox. We appreciate it!

February 01, 2018

Great It was so good my wife said when we get ready for another vehicle we will see what they have on the lot. Thanks Broderek Huff from one salesman to an More

by GTM5418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Broderek Huff
Feb 01, 2018 -

Bob Hook Chevrolet responded

We appreciate your input. Glad to hear that you are impressed with the service we offer here at Bob Hook Chevrolet - Louisville. I will share your comments with Broderek and the rest of the team and look forward to working with you again down the road. Best, Bob Hook III – General Manager - bhook3@bobhook.net

January 31, 2018

Proud Owner Of Equinox I stopped in on Monday morning to see the 2017 Equinox was greeted by Broderek Huff and instantly felt comfortable about my purchase , I feel like th More

by SCOTTYEquinox17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Broderek Huff
Feb 01, 2018 -

Bob Hook Chevrolet responded

Thank you for writing this fantastic review! We make it a goal of ours that each of our guests are completely comfortable with their new purchase. I'm happy to hear about your positive experience with Broderek. Enjoy your brand new Premiere Equinox AWD. Best, Bob Hook III – General Manager - bhook3@bobhook.net

January 30, 2018

Bill Dabney is a great guy, went above and beyond Helped me set up everything, stayed late to make sure I was set! Best experience I’ve ever had at a car dealership, would undoubtedly recommend him an More

by Shellymom
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Feb 02, 2018 -

Bob Hook Chevrolet responded

We really appreciate you being so kind as to write this review about our dealership. It’s quite an accomplishment to hear that Bill provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, Bob Hook III – General Manager - bhook3@bobhook.net

January 29, 2018

Red Carpet Experience Buying a car from Bob Hook Chevrolet was truly a no nonsense car sales experience. Broderek Huff went above and beyond to deliver the vehicle to me al More

by Shavoncurry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderek Huff
Jan 29, 2018 -

Bob Hook Chevrolet responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from Broderek is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new ride and we look forward to hopefully doing business with you again in the future. Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

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