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Bob Hook Chevrolet - Service Center

Louisville, KY

5.0
52 Lifetime Reviews Review Dealership

52 Reviews of Bob Hook Chevrolet - Service Center

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November 17, 2020

"Employees courteous and polite.car repaired in a timely..."

- terrymccage

Employees courteous and polite.car repaired in a timely mannor.Cleaned and buffed car,looked great! I will recommend bob hook chevrolet in the future.

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Yes
Employees Worked With
Nov 18, 2020 -

Bob Hook Chevrolet responded

Terry, we appreciate your 5-star rating and are so glad our team has provided you with courteous, polite and timely service. Congratulations and we hope to see you again down the road.

November 02, 2020

"Wouldn’t go anywhere else. Always take great care of me..."

- Jenmatjes

Wouldn’t go anywhere else. Always take great care of me and my family friendly people. Great work. Best body shop and service department thanks

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew Moneypenny
Nov 02, 2020 -

Bob Hook Chevrolet responded

Thank you for your loyalty and trust. It's so gratifying to hear such wonderful feedback. We're so glad we could be of service to you and your family and we look forward to our next visit.

Nov 02, 2020 -

Bob Hook Chevrolet responded

Thank you for the great review, Jenmatjes! We are happy to know that you enjoyed our services. We can't wait for your next visit!

Nov 02, 2020 -

Jenmatjes responded

My family and I are very pleased to do business with the hook family. Always get great service both from sales and the service departments. Wouldn’t want to do business with anyone else. Thanks for a great job on our car Sincerely Shari Cox and family

October 30, 2020

"John and Clay both have been an absolute pleasure to work..."

- Vann_Christina24

John and Clay both have been an absolute pleasure to work with I have brought my vehicle up here two times for body work I have also brought my car up here for oil changes as well I purchased my equinox from Bob Hook in 2019 this will be the only body shop I bring my vehicle to because the service and the people are absolutely amazing

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Yes
Employees Worked With
Other Employees : Clay works with John and Amy
Oct 30, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the time to share your overall great experience, Vann_Christina24! We appreciate your feedback for John and Clay and look forward to your return.

October 29, 2020

"My experience with this dealership begins with John..."

- rymaropat

My experience with this dealership begins with John Mathis and his computer buddy...I like how they work together. My dealings have made me trust; good workmanship and honest prices. Friendliness and understanding are good attitudes to give a customer in otherwise unpleasant events....no one is thrilled about messing up their car! It is a good feeling to know where you want to go if an accident occurs, and my choice is the collision shop at Bob Hook.

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Recommend Dealer
Yes
Employees Worked With
Oct 29, 2020 -

Bob Hook Chevrolet responded

Thank you for your trust. It's be an honor assisting you with your car repairs and we're so glad John provided you with a great experience. Thanks for the perfect score and we are always glad to help should you need anything in the future. Have a fantastic day!

October 15, 2020

"You can’t beat Bob Hook. They have the BEST service..."

- Anita

You can’t beat Bob Hook. They have the BEST service department in town. Great people you can trust. I wouldn’t buy a car anywhere else because service is important. Bryan, Howie, Tim, and Ralph are all awesome! They feel like family to me and never ever let me down. I strongly recommend Bob Hook!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Howard
Oct 15, 2020 -

Bob Hook Chevrolet responded

Hi Anita, thank you so much for the five-star review! We're glad to hear Bryan, Howie, Tim and Ralph have given you outstanding service. It was a pleasure working with you and we truly appreciate your recommendation.

October 12, 2020

"I have never been to a friendlier or more efficient..."

- TheCrawfords

I have never been to a friendlier or more efficient dealership than Bob Hook Chevrolet! They are so easy to work with and their service department is amazingly fast! ! Keep up the good work!!

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Yes
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Oct 13, 2020 -

Bob Hook Chevrolet responded

Thank you for choosing Bob Hook Chevrolet as your preferred dealer. We appreciate your perfect rating and can't wait to serve you again soon.

August 13, 2020

"John and Tim at Bob Hook Chevrolet really treated us like..."

- RB

John and Tim at Bob Hook Chevrolet really treated us like family. My wife, kids and dog were on a road trip and had a significant mishap with the Chevy while in Louisville. They hobbled into Bob Hook and it was like we had known these folks all our lives. They problem solved, stayed patient with us as we ran through all the options and made it so my family could get back on the road trip that almost ended before it started. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Aug 14, 2020 -

Bob Hook Chevrolet responded

Thank you for leaving us a great review, RB It was a pleasure to work with you, and we invite you back at any time.

August 12, 2020

"My experience at this body shop was amazing. They do..."

- mikehall911

My experience at this body shop was amazing. They do quality work and my car looked better than before. I highly recommend this body shop to anyone. Thanks John. Your crew is awesome!!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Carrie Raymond
Aug 12, 2020 -

Bob Hook Chevrolet responded

We are so happy to know of your overall positive feedback. Thank you, Mike!

August 12, 2020

"I was told about Bob Hook Chevrolet‘S auto collision..."

- Vicki L

I was told about Bob Hook Chevrolet‘S auto collision center through a friend. I knew Bob Hook Chevrolet to be a family owned business, and took my car to be repaired there. John Mathis waited on me in the repair shop and was the kindest, most professional and personable person I have dealt with in a long time. The Collision Center did a wonderful job repairing my car back to new again and I enjoyed dealing with John and his team of auto collision specialists.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Carrie Raymond
Aug 12, 2020 -

Bob Hook Chevrolet responded

Hi Vicki, thank you for taking am moment of your day to share your thoughts about the quality of your experience with John. We look forward to working with you again. Please have a wonderful day!

October 21, 2018

"Angels"

- Grateful

Went above and beyond!!! Best service I've ever received!! This family owned busines...does just that!! Treats you like family!! HIGLY RECOMMEND!!!!! Hats off!!!

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Yes
Employees Worked With
1
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