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Bob Hook Chevrolet

Louisville, KY

4.9
1,526 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,526 reviews

December 28, 2017

No nonsense! From the first time I walked in until the last time I walked out with my new keys, it was a no-nonsense experience. First night I came in, I told Mr.D More

by CoreyF23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Dec 30, 2017 -

Bob Hook Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. I will share your compliments with Mr. Dabney and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 26, 2017

Derek was awesome! My purchase from bob hook chevy was painless, their no-nonsense approach to car sales was spot on. I will be back for my next purchase. Thanks so very More

by Dleary1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Derek Carlton
Dec 28, 2017 -

Bob Hook Chevrolet responded

Thank you for taking the time to share with us! The goal of the Bob Hook Chevrolet – Louisville team is to ensure a painless and enjoyable purchasing process for each of our customers. I will be sure to pass along your kind words to Derek and look forward to seeing you again. Kind regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 26, 2017

Great service They scheduled me for their first appointment of the day-great because I am an early riser. My phone had lost contact with my car, but they fixed that More

by awhart01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Redding
Dec 28, 2017 -

Bob Hook Chevrolet responded

Thank you for the feedback! One of our top priorities is exceptional customer care, and I am proud that this was offered to you during your recent visit. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 24, 2017

Completely satisfied I highly recommend this dealership and especially William dadney. Smoothest car buying experience we have ever had. They had a great selection of truc More

by Dano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Dec 26, 2017 -

Bob Hook Chevrolet responded

I am truly grateful to hear that William provided you the best car buying experience ever, Dano! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 18, 2017

No nonsense car buying! I shopped over 9 dealers when buying our new Suburban and used the Costco Auto buying program and Broderick and the entire team at Bob Hook offered th More

by Jbroyles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderek Huff
Dec 18, 2017 -

Bob Hook Chevrolet responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 18, 2017

No nonsense Tom Metcalf worked to get us a fair deal. We left feeling that the dealership and customer both won. Great experience. We will be back for service. More

by MWoodward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Tom Metcalf
Dec 19, 2017 -

Bob Hook Chevrolet responded

Thank you for this stellar review! I’m happy that you and Tom were able to find a satisfactory deal. Please reach out if you need anything in the future. Congrats on the new purchase! All the best, Bob Hook III – General Manager - bhook3@bobhook.net

Dec 19, 2017 -

Bob Hook Chevrolet responded

Thank you for this stellar review! I’m happy that you and Tom were able to find a satisfactory deal. Please reach out if you need anything in the future. Congrats on the new purchase! All the best, Bob Hook III – General Manager - bhook3@bobhook.net

December 15, 2017

Derek Rocks! Thank you so much for the No-nonsense buying experience. Due to work schedules we couldn't get to the dealership until almost closing time. Derek Ca More

by Roberta C Ziegler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton, Tim Hagan, Cecelia Browning
Dec 16, 2017 -

Bob Hook Chevrolet responded

Pleasant -- that's a word we love to hear! Thank you for this review, Roberta! We're humbled by your recommendation, and I’m so happy that Derek and the rest of the team were able to provide you an amazing experience. Please don't hesitate to contact me if we can help with anything in the future. Congrats on the new car! Regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 14, 2017

Great Service! Great service, very knowledgeable and worked with me to get the car I wanted! No-nonsense approach made the buying experience super easy! Derek was fa More

by Rstockton78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton
Dec 16, 2017 -

Bob Hook Chevrolet responded

Thank you and congratulations on your purchase! I am so pleased that Derek could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. If you have any questions or concerns, please do not hesitate to come see us. Regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 11, 2017

Fast, easy, no nonsense Broderick was very polite , and helpful. Worked quickly and efficiently. No nonsense in this sale. I told him what I wanted and that's what he got me! More

by Jen1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Broderek Huff
Dec 13, 2017 -

Bob Hook Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and I’m happy to hear that Broderick was able to meet your needs. At Bob Hook Chevrolet - Louisville, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Bob Hook III – General Manager - bhook3@bobhook.net

December 10, 2017

No-nonsense Bill My sales rep No Nonsense Bill was the BEST! He was efficient, knowledgeable and very funny and personable. Most of all he kept it real!! That's why I More

by Monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Bob Hook Jr.
Dec 11, 2017 -

Bob Hook Chevrolet responded

Hi, Monique and thank you for this great review! I’m excited to hear that Bill took care of you! He is a great asset, and we appreciate all he does. We look forward to working with you again in the future! Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

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