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Bob Hook Chevrolet

Louisville, KY

4.9
1,523 Reviews

4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,523 reviews

September 04, 2017

Satisfied purchase. Friendly sales consultant (Derek Carlton), he has made it clear about the condition of the car before purchase, helpful in the whole process. no nonse More

by Mikepow
Recommend Dealer
Yes
Employees Worked With
Derek Carlton
Sep 05, 2017 -

Bob Hook Chevrolet responded

I always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Derek treated you with the respect you deserve. Congratulations on your purchase! If there is anything else that we can for you please don’t hesitate to reach out. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

September 03, 2017

Pleased! With this being my first car purchase, I was very pleased with the experience. Derek was super helpful, and worked out a reasonable deal for us. Every More

by Megrose85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Derek Carlton
Sep 05, 2017 -

Bob Hook Chevrolet responded

It was a pleasure to read about your first buying experience working with Derek and Jason. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! All the best, Bob Hook III – General Manager - bhook3@bobhook.net

September 03, 2017

2015 Chevy Cruze Thank you William (Bill) Dabney and everyone at Bob Hook Chevrolet who helped with all my car buying needs and ensured a truly no nonsense car buying More

by parkerman73
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Dabney
Sep 05, 2017 -

Bob Hook Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that William was able to meet your needs. At Bob Hook Chevrolet, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

September 02, 2017

Bill Dabney is the Best The best car buying experience I have ever had. The tag team of Bill and Jason is a championship combination. Bryan in service provided superior custo More

by blackford4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan in service provides superior customer service, William Dabney
Sep 05, 2017 -

Bob Hook Chevrolet responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service excellence. It’s quite an accomplishment to hear that Bill, Jason, and Bryan helped provide you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

August 31, 2017

Great place to buy a vehicle Everyone was extremely friendly. Enjoyed our buying experience. Derick Carlton did a supper job in explaining everything from Onstar to downloading th More

by Anna Dodson
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Carlton, Cecelia Browning
Sep 04, 2017 -

Bob Hook Chevrolet responded

Anna, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Derek and Cecelia's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 29, 2017

I would recommend this dealership without reservation If you want a different buying experience that gets straight to the point then you need to look up Willie. If they don't have what your looking for he More

by SOMERSET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Mitchell
Aug 29, 2017 -

Bob Hook Chevrolet responded

Thank you for your kind words and the opportunity to find you the right vehicle to fit your needs. We'll congratulate Willie on a job well done!

August 28, 2017

The Broderek Huff Experience I stopped by the dealership on Saturday Aug 19th as Broderek was driving out and didn't realize what time it was. he stopped and asked me what i was l More

by Bears fan 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Broderek Huff
Aug 29, 2017 -

Bob Hook Chevrolet responded

What an enjoyable review to read!  It is reassuring to know Broderek provided you with a hassle-free, thorough, and great shopping experience. Bob Hook’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

August 24, 2017

Unexpected purchase. We brought our vehicle in for service and saw the convertible Corvette we sold 22 years ago after the birth of our first child. It brought back a lot More

by Lori27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton, Shannon Ballinger, Tim Sanders
Aug 24, 2017 -

Bob Hook Chevrolet responded

Lori & Joe, we love this story! So glad we could be a part of this reunion. Thanks so much for your business and your kind words. Enjoy your Corvette all over again!

August 24, 2017

No nonsense dealership I really enjoyed my no nonsense experienced with William Dabney and Bob Hook Chevrolet William Dabny is very courteous and very knowledgeable about t More

by Troy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook, Jason Dugger, William Dabney, Tim Hagan, Mike Higdon, John Gahimer
Aug 29, 2017 -

Bob Hook Chevrolet responded

Thank you for taking the time to write about your experience, Troy! It's great to know William and the rest of our staff were able to provide you with a courteous and knowledgeable customer service experience. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

August 23, 2017

Great experience overall!!! I found myself unexpectedly in the market for a new vehicle after mine was totaled in an accident. As a single parent to four small children in additi More

by LindsayRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Broderek Huff, Carla Neuner
Aug 23, 2017 -

Bob Hook Chevrolet responded

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We're happy to hear you were able to find what you were looking for including fantastic customer service from Broderek, Carla, Jason, and the rest of the Bob Hook Chevrolet team. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

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